Avis Car Rental Introduce
For residents across the western suburbs of Chicago, including the thriving city of Aurora, access to dependable and varied vehicle rental options is a necessity for travel, business, and daily life disruptions. Avis Car Rental, located conveniently on North Lake Street, serves as a key local provider, offering everything from compact sedans for local errands to spacious vans for family trips or group outings. This specific location at 1311 N Lake St is positioned to assist Illinois users, whether they require a quick replacement vehicle following an auto body repair or a large capacity van for a special event.
As a nationally recognized brand operating a local "neighborhood" location, Avis in Aurora strives to combine the reliability of a major rental service with the convenience of a nearby pickup point. They cater to a diverse clientele, ranging from business travelers and tourists to local families and military personnel, a commitment evidenced by their special offerings.
It is important for local users to note that customer experiences can vary, even within a large organization. While the goal of a major brand like Avis is to provide a consistent, high-quality experience, real-world customer feedback at this specific location reflects a duality. On one hand, some reviews praise the personal service, noting that representatives like "Jacob and Don are wonderful customer service representatives" who are "Always friendly and efficient." This highlights that positive, effective interactions are readily available and a point of pride for some staff members. On the other hand, there are reports of significant frustration, specifically regarding difficulty with app functions, rude customer interaction, and unhelpful communication when trying to modify or extend a rental. Potential renters are encouraged to manage reservations carefully and ensure direct, clear communication with the counter staff for any complex requests or changes.
Ultimately, Avis Car Rental in Aurora offers a full spectrum of rental services backed by the resources of a major company, but the personal interaction you receive can depend heavily on the specific representatives you encounter. This blend of strong brand features and highly localized service experiences is a critical consideration for any Illinois user making a booking.
The Avis Car Rental branch is situated at 1311 N Lake St in Aurora, IL 60506, positioning it centrally within the northern section of Aurora, making it easily reachable for residents from Naperville, Oswego, and the surrounding suburbs. Its location on North Lake Street, a significant local road, provides good routing options for travel into and out of the greater Chicagoland area.
The agency makes a clear commitment to accommodating all members of the Illinois community by ensuring the physical premises are accessible. The facility is equipped with a wheelchair accessible entrance, providing a seamless path into the office for mobility-impaired customers. Furthermore, dedicated wheelchair accessible parking is provided, minimizing the distance and effort required to navigate from one's personal vehicle to the rental counter. This focus on accessibility allows all local users to conduct their rental transactions with confidence and independence. The "neighborhood" location, separate from a major airport, is often preferred by local renters for its shorter lines and easier access compared to the highly congested airport hubs.
As both a Car Rental Agency and a Van Rental Agency, the Avis location in Aurora offers a comprehensive suite of transportation solutions to meet various local needs in the Illinois region. Key services include:
- Diverse Vehicle Fleet Rental: Offering a wide selection of vehicles, from economical compact cars for efficiency and basic transport to full-size sedans, various classes of SUVs (including intermediate, standard, and premium), and specialty vehicles like convertibles.
- Dedicated Van Rental Service: A notable specialty is their Van Rental Agency service, providing large passenger vans (such as 12- or 15-passenger models) and minivans, which are essential for group travel, large family vacations, and organizational events.
- Flexible Payment Methods: For the convenience of the local community, the location accepts both major credit cards and debit cards for rental payments, offering necessary flexibility in transaction methods.
- Optional Rental Products: Customers can enhance their rental with a range of add-ons, which typically include Loss Damage Waiver (LDW) insurance options, supplemental liability coverage, GPS navigation systems, and child safety seats.
- Fuel Service Options: Providing choices for pre-paying for fuel, allowing the renter to return the car empty, or electing to have the company refuel the car upon return (often at a premium).
- Membership Programs: Access to the Avis Preferred program for faster service, earning rewards points, and potential car upgrades.
The Aurora Avis branch stands out to the Illinois renter by providing several core features and valuable benefits:
- Active Military Discounts: A highly valuable offering for local service members and veterans, providing special pricing and recognition for Active Military status.
- Broad Vehicle Selection: Availability of a full spectrum of rental vehicle types, explicitly including cars, SUVs, and various sizes of vans, covering all personal and group transport needs.
- Accessible Facilities: The provision of a wheelchair accessible entrance and designated wheelchair accessible parking demonstrates a commitment to serving all community members regardless of mobility.
- Credit and Debit Card Acceptance: The flexibility to pay with both credit cards and debit cards simplifies the reservation process for a wider local customer base.
- Co-Located Service Potential: Being a Budget Car Rental co-location (often sharing staff and premises, as suggested by one customer review mentioning "Jacob and Don are wonderful customer service representatives for Budget"), can sometimes mean greater vehicle availability across two brands.
- Positive Employee Interactions: Despite some negative feedback, the location is highlighted for having "wonderful," "friendly," and "efficient" representatives, indicating that excellent service is actively provided by key staff members.
For Illinois residents planning to reserve a vehicle, or for those needing to contact the office with questions regarding their rental, here is the direct contact information for the Avis Car Rental location in Aurora:
Address: 1311 N Lake St, Aurora, IL 60506, USA
Local Phone: (630) 906-2072
Mobile Phone: +1 630-906-2072
The local 630 area code is characteristic of the western Chicago suburbs, including Aurora, ensuring that Illinois customers can contact the office directly for immediate, localized assistance regarding vehicle availability and specific rental terms.
For a local user in the Aurora, IL, area, Avis Car Rental at 1311 N Lake St is worth choosing primarily for its extensive fleet capabilities and its concrete commitment to specific customer demographics. The most compelling reason to select this location is its dual nature as both a standard Car Rental Agency and a Van Rental Agency. The reliable availability of large vans is a significant asset for group transportation needs that smaller, independent rental operations often cannot accommodate. Furthermore, the inclusion of special deals, such as active military discounts, demonstrates a valuable consideration for a crucial part of the Illinois community.
The overall accessibility—featuring both a wheelchair accessible entrance and parking—removes potential barriers for a segment of the population, making the essential service of car rental inclusive. Additionally, the option to pay using a debit card, alongside the standard credit card option, provides necessary financial flexibility. While the mixed customer reviews suggest a need for renters to be proactive and communicate clearly with the staff, the existence of "wonderful," "friendly," and "efficient" representatives ensures that high-quality service is achievable. When you need a guaranteed van, or a reliable rental with discounts for military personnel, this Avis location, supported by its strong brand and accessible local presence, remains a practical and beneficial choice for Illinois drivers.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Avis Car Rental Photos










Avis Car Rental Location
Avis Car Rental Reviews
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★ 5★ 4★ 3★ 2★ 1Never visit this location. I have rented a car from here and when I try to extend the car or change the drop off location the app didn’t allow me to do. I have taken cars from Avis at multiple locations but no one was like this. When I called them to ask about this the guy who answered the call was very rude and arrogant. Instead of answering he is yelling at me. He didn’t even ready to listen what I was asking. Worst experience ever. Don’t get fooled by fake reviews on here saying it’s good.
September 28 · Sanjay KumarJacob and Don are wonderful customer service representatives for Budget. Always friendly and efficient when I am renting a car here.
October 07 · Aliza BMy husband rented a vehicle from this facility, I went with him to pick him up and return the vehicle. He rented the vehicle from online from their website and had reserved a traverse or the option was something similar he also paid for it in advance. This was 2-3 weeks in advance the time comes to pick up the vehicle he ordered, my husband spoke with an associate and he says there is no 3rd row suv available, however he could rent a mini van, which ended up being a Pacifica Chrysler, the trip was the following day to which my husband called me while I was outside with our children waiting to give me the news. Of course, I was NOT excited 😒 to be in a mini van, I told him to get a suv from elsewhere and to get the money back. However, he convinced me to give it a try as we were out of time for options as the trip was the following day. He ended up renting it, and it was actually GREAT 👍 👌 🤩. IT WAS A 2023 PACIFICA CHRYSLER, SUPER SPACIOUS FOR OUR FAMILY OF 5, I NOTICED THE DRIVE WAS SO SMOOTH, HE DID SUCH AN EXCELLENT JOB 👏. THE PROS SPACE, GOOD GAS MILAGE, EASY GET THE CHILDREN IN AND OUT, GOOD ENGINE HE SAYS, TONS OF FEATURES LIKE ANDROID CONNECT, TONS OF SAFETY FEATURES WHILE DRIVING AND REVERSING, MY HUSBAND MENTIONED THE VEHICLE HITTING THE BRAKING ON ITS ON WHEN THE CAMARA DETECTING A BRANCH FROM A TREE AS HE WAS PARKING IT IN THE AVIS PARKING LOT FURTHER, THE AUTO WIPERS, FOR NOW THATS WHAT HE RECALLS, IT GOT US TO AND FRO, SO OVER ALL IT WAS GOOD. we both we're happy on our trip. The CONS where he says nothing he said the mini van was surprising a sweet ride especially for the whole crew of 5. HOWEVER THE ONLY REMARK I HAVE IS THAT SITTING ON THE PASANGER SIDE I NOTICED THERE WAS A FOOT MARK ON THE TOP OF THE WINDSHIELD. IT WAS SOMETHING I HAD TO STARE AT HERE AND THERE! MY HUSBAND TOLD ME TO BE CAREFUL AS THEY PROBABLY DIDN'T CLEAN IT BEFORE GIVING IT TO US, AND THE 'MARK' is still there, ill go through my pictures and upload it later, anyway Before dropping of the van my husband took it to the gas station to fill it up as it was previously, he also vacuumed it and washed it, When we dropped of the mini the service was good, we were in and out quite quickly. Over all good 👍
July 25 · P CasThe best experience I ever had at a car rental place manager Bimal and his team made the process super easy for me and I be definitely going back to them whenever I need to rent a car
September 17 · Sohail FareedI’f I could give this location a negative 1,000 I would happily do so. I’ve rented from Avis for years and have become accustomed to their vehicle standard. This location does not meet the Avis standard.My rental car was previously smoked in, the front end shook at 50mph and the steering wheel sounded like crushing metal when turning, not to mention the cosmetic damage to the vehicle.I had to exchange the vehicle at O’Hare Airport. When arriving at Avis O’Hare, they thought it was my vehicle and not theirs. They could not believe that someone rented the vehicle to me.When returning returning the exchanged vehicle and explaining the inconvenience they caused me, the rep had nothing to say, no apology or anything.The customer service is below Avis Standard, the quality of their vehicles is a hit or mess, the safety standard of their vehicles should be audited as they’re renting cars to precious cargo “human lives.”I reached out to Avis Customer Support regarding this location carelessness and negligence.While this location may be convenient, I’ll make the home 30 miles to the airport location for better customer service, quality vehicles and safety standard.
June 17 · Lynn Lucas
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