Avis Car Rental

- 560 N Mountain Ave, Upland, CA 91786

For residents and visitors of the Inland Empire, Avis Car Rental in Upland, California, serves as a local, off-airport transportation resource. This branch functions as a dual-service facility, operating both as a traditional Car rental agency and a specialized Van rental agency. Located centrally within the Upland community, it aims to provide a convenient rental solution for local Californians, whether for a quick weekend trip, a family vacation, or a moving project requiring a large van.

Avis is a well-recognized brand in the rental industry, offering a loyalty program known as Avis Preferred, which rewards frequent renters with benefits such as expedited service, the ability to earn points for free rental days or accessories, and on occasion, complimentary upgrades. They also provide valuable benefits to service members, featuring Active military discounts as a thank you to those who serve.

It is important for prospective renters at this specific neighborhood location to be fully informed about the customer experience. While one customer noted the staff being "friendly and helpful," they also reported significant issues with the condition of the vehicle provided, experiencing multiple warning lights and worn-out tires shortly after pick-up. This necessitated a stressful and time-consuming four-location battle across California to secure a replacement vehicle, severely impacting a planned family trip from Upland to SFO. Such experiences highlight the critical importance of a thorough vehicle inspection at the time of rental, particularly at non-airport locations.

Another critical point for customers to consider is the reliability of reservations, especially for specialty vehicles. A separate customer’s family vacation plan was almost ruined when the reserved rental truck, booked weeks in advance through Costco.com, was not available on the scheduled pick-up day. The customer expressed frustration not only with the failure to secure the truck but also with the lack of proactive communication and problem-solving offered by the local employee regarding the reservation failure. Renters planning major or time-sensitive travel, particularly those involving specialized vehicle types like vans or trucks, should take extra steps to confirm their reservation directly with the branch location well in advance of their pick-up date. This is an essential precaution when relying on a local rental agency for critical transportation needs.

The Avis Car Rental branch is situated conveniently in a local commercial area within Upland, easily accessible for residents of Upland, Rancho Cucamonga, Claremont, and the broader Inland Empire region of Southern California.

The exact location is: 560 N Mountain Ave, Upland, CA 91786, USA. The branch is noted to be located in a small shopping center on the northeast corner of Mountain Ave & Arrow Hwy, with the office entrance typically facing Arrow Hwy. This positioning makes it a handy 'neighborhood' location, a practical alternative to the high-volume airport facilities.

For all customers, the facility has taken steps to ensure ease of access for individuals with disabilities:

• Wheelchair accessible entrance: The main facility entrance is accessible for all guests.
• Wheelchair accessible parking lot: Designated parking spots are available for convenient and safe access to the rental office.

The local business hours are generally published as: Sunday 8:00 AM - 12:00 PM; Monday - Friday 8:00 AM - 5:00 PM; and Saturday 8:00 AM - 1:00 PM. Renters should always confirm these hours, as neighborhood locations often have limited schedules compared to major airport hubs. They are also known to offer a Pick-up Service, which should be confirmed directly with the branch when booking.

As both a Car rental agency and a Van rental agency, the Avis Upland branch provides a focused selection of vehicles and customer-centric services:

• Diverse Vehicle Fleet: The agency generally offers a range of vehicles, including standard economy cars, full-size sedans, various SUVs, and specialty vehicles like convertibles and luxury cars, depending on local availability.
• Van Rental Services: A primary function of this location is acting as a Van rental agency, catering to group travel, family hauling, and small-scale moving needs with options such as passenger vans (like 12- or 15-passenger models) and potentially moving trucks or cargo vans.
• Avis Preferred Program: Enrollment in the Avis Preferred loyalty program allows members to earn rewards points toward free rental days, upgrades, and accessories, along with an expedited service line at many locations.
• Flexible Payment Options: The branch accepts both major Credit cards and Debit cards. Note that using a debit card, especially for a large vehicle class like a van, may involve additional identification requirements and a mandatory credit check for approval, which can lead to larger security holds.
• One-Way Rental Availability: As part of the Avis national network, one-way rentals (picking up in Upland and dropping off at another Avis location) are usually available, a key feature for long-distance California trips, like the one described in the customer review. However, vehicle acceptance at the drop-off location is at the discretion of the receiving branch, as demonstrated by the customer's negative experience attempting to switch cars.

The Avis Car Rental location in Upland has several distinctive features that make it a compelling choice for Inland Empire customers, though these must be weighed against customer feedback.

• Active Military Discounts: The location supports service members by offering Active military discounts on rental rates for both personal and official travel, providing a valuable saving opportunity for the large military community across Southern California.
• Neighborhood Convenience: Unlike the often-congested airport rental centers, this branch offers a local, community-focused rental experience, often with less stress and waiting time for non-specialty rentals.
• Specialized Van Fleet: The designation as a Van rental agency is a major highlight, offering a crucial service for group travel, sports teams, church groups, and larger family outings that require a specific type of large passenger or cargo vehicle.
• Physical Accessibility: The provision of a Wheelchair accessible entrance and Wheelchair accessible parking lot ensures that the service is welcoming and convenient for customers with diverse mobility needs.
• Friendly Local Staff: Despite the significant service and vehicle condition issues reported by customers, the local employees were noted for being "friendly and helpful," suggesting a positive, welcoming demeanor that can be crucial in resolving issues when they arise.

Customers in the Upland area or those needing to contact the local branch regarding a reservation, vehicle return, or to confirm the availability of a specific rental type should use the following details. It is always recommended to contact a neighborhood location during their published operating hours.

Address: 560 N Mountain Ave, Upland, CA 91786, USA

Phone: (909) 624-7783

Mobile Phone: +1 909-624-7783

It is wise for renters with complex needs (such as a van reservation or a long one-way trip) to call the direct branch phone number to speak with a local representative well before their scheduled pick-up time.

The Avis Car Rental in Upland, CA, presents a distinct option for Inland Empire residents, particularly those who require specialized transportation that is not always readily available at smaller agencies, such as a large passenger or cargo van. The dual role as a Car rental agency and a dedicated Van rental agency, combined with the convenience of a neighborhood location, is a key advantage for local customers who prefer to avoid airport traffic. The offering of Active military discounts is another valuable incentive for the community.

However, potential renters must temper these benefits with the understanding of reported customer challenges. The detailed, negative reviews regarding vehicle maintenance (multiple malfunctions shortly after pickup) and reservation reliability (failure to secure a pre-booked van) are critical points of consideration. Therefore, while this location is worth choosing for its convenience, military discounts, and van rental capacity, it comes with a strong recommendation for proactive customer diligence. Renters should allocate time for a meticulous inspection of the vehicle's condition, tire wear, and dashboard indicators before leaving the lot, and they should contact the agency directly to confirm reservations for specialty vehicles—especially for critical trips. By practicing caution and careful inspection, customers can maximize the convenience benefits while mitigating the reported risks associated with vehicle condition and reservation fulfillment at this local Upland branch.

Avis Car Rental

560 N Mountain Ave, Upland, CA 91786, USA