Hertz Car Rental - Manassas - Wakeman Hle

- 9988 Wakeman Dr, Manassas, VA 20110

For residents of Manassas and the surrounding Northern Virginia area, the need for a reliable rental vehicle often arises—whether due to an unfortunate accident, a business requirement, or simply needing an extra car for a weekend trip. The Hertz Car Rental location, known as Manassas - Wakeman Hle, serves as a local option for a variety of temporary transportation needs. As a well-known international car rental agency, Hertz provides a spectrum of vehicles designed to keep Virginia travelers moving, offering everything from economy cars for efficiency to larger SUVs for family needs, with a prominent commitment to offering discounts for the active military community in the area.

However, potential customers should approach this particular location with an awareness of the operational challenges it has recently faced, as noted in recent customer feedback. While the global brand is a staple of the transportation industry, local branch performance can vary. This article provides a factual overview of the services, accessibility, and policies of the Manassas - Wakeman Hle branch, directly addressing the information available to Virginia users to allow for an informed decision.

Location and Accessibility

The Hertz Car Rental - Manassas - Wakeman Hle branch is conveniently situated near the Manassas Regional Airport (MNZ) area, making it an accessible option for local residents and those arriving by air, though it operates as a Home Location Edition (HLE) rather than a primary airport counter. Its position in a commercial and accessible part of Manassas aids in quick pick-ups and returns.

The official address for the location is:

• 9988 Wakeman Dr, Manassas, VA 20110, USA

The facility has taken measures to ensure physical accessibility for all customers. For those with mobility challenges, the location provides essential features to facilitate a smooth transaction:

• Wheelchair accessible entrance is available for entry to the office.
• Wheelchair accessible parking lot ensures convenient and safe access close to the building.

It is important to note the operational hours for this specific branch. While some general Hertz advertisements may suggest 24/7 service, this particular HLE location operates on a limited schedule, often closing early and being fully closed on Sundays and Saturdays. For instance, stated Monday hours are often limited to 9:00 am - 12:00 pm, or sometimes 8:00 am - 5:00 pm, but users are strongly advised to confirm current operating hours by phone before arranging pick-up or drop-off, especially given reports of unstaffed premises during scheduled hours.

Services Offered

As a branch of the Hertz corporation, the Wakeman Hle location offers the fundamental service of vehicle rental, primarily focusing on general use and replacement vehicles.

• Car Rental Agency Services: Providing temporary vehicle use ranging from compact cars to larger vehicles like SUVs (GMC Yukon is noted as a popular type) for daily, weekly, or long-term rentals.
• Onsite Services: The facility offers essential customer interaction directly at the office for vehicle pick-up and drop-off, subject to their operating hours.
• Payment Processing: The branch accepts major forms of electronic payment to secure and finalize rentals. This includes:
  • Credit cards (Visa, MasterCard, American Express, etc.)
  • Debit cards (subject to specific Hertz policies, including a potential credit check, higher deposit holds—up to $500–$850—and restrictions on premium vehicle classes).
  • NFC mobile payments (e.g., Apple Pay, Google Pay).
• Key Drop-off: An after-hours key drop box is available for customers returning vehicles outside of operating hours, though customers remain responsible for the vehicle until the office opens and the car is checked in.

Features / Highlights

While the convenience of a local Manassas office is a feature in itself, there are specific offerings and policies that stand out for Virginia's user base.

• Active Military Discounts: Hertz is a major supporter of the military community. The company offers discounts on rental base rates for active duty military, veterans, and their families, often through programs like Veterans Advantage or ID.me verification, providing up to 25% off leisure rentals. This is a significant benefit for the large military population in Northern Virginia.
• Standardized Fleet Access: Customers can typically expect a clean, well-maintained vehicle from a range of classes, though the most popular rentals at this specific location often skew toward Large SUVs, suggesting strong availability of vehicles like the GMC Yukon.
• Electronic Payment Flexibility (with Caveats): The acceptance of major credit cards, debit cards, and NFC mobile payments provides numerous options for transactions. However, potential renters must be aware of the strict policy requiring the primary driver's name on the card (credit or debit) used for payment and deposit. Cash and third-party card payments are generally not permitted.
• Roadside Assistance & Protection Options: Standard Hertz services include options for Loss Damage Waiver (LDW) and Liability Insurance Supplement (LIS) to manage financial responsibility in the event of damage or liability, providing renters with choices for peace of mind while driving in Virginia.

Contact Information

For current operating hours, specific vehicle availability, and to confirm payment policies, customers are strongly encouraged to contact the Manassas - Wakeman Hle branch directly.

• Address: 9988 Wakeman Dr, Manassas, VA 20110, USA
• Phone: (703) 331-1403
• Mobile Phone: +1 703-331-1403

What is Worth Choosing

Hertz Car Rental - Manassas - Wakeman Hle is worth choosing primarily for customers who can benefit from its specific brand offerings and who are prepared to confirm operational details directly with the local office. The most compelling reasons to use this location include:

• Military Benefits: For Virginia's active military members, veterans, and their families, the substantial, documented Active Military Discounts can provide significant cost savings not easily matched by smaller, independent agencies.
• Debit Card Option: While restricted and involving high deposits and a potential credit check, the ability to rent with a debit card in the primary driver's name is a necessary option for some users who may not have a credit card.
• Trusted International Brand: Renting from a major corporation like Hertz provides the expectation of standardized vehicles and corporate-backed customer service for complex issues, even if local service has been inconsistent.

However, the decision to rent here must be balanced against the recurrent customer feedback pointing to significant operational and communication issues, including unstaffed offices and difficulties reaching customer service. Virginia customers, especially those with urgent or time-sensitive needs (such as insurance replacement rentals), must call ahead and secure a solid confirmation of both the reservation and the operating hours to mitigate the risk of a poor experience. For those prioritizing convenience and guaranteed reliability over the potential cost savings of a military discount, a more high-volume, continuously staffed airport location might be a better alternative. The best course of action is to leverage the military discount and payment options offered, but with a cautious, confirmation-focused approach to ensure the office is open and ready for service upon arrival.

Hertz Car Rental - Manassas - Wakeman Hle

9988 Wakeman Dr, Manassas, VA 20110, USA