Avis Car Rental Introduce
As a local resident of Illinois, or someone visiting the beautiful Lake County area, you know how essential reliable transportation is for navigating the region, whether it's for daily commuting, a family road trip, or managing temporary vehicle needs. Located conveniently in Libertyville, Avis Car Rental offers a comprehensive range of vehicles and services designed to meet the diverse requirements of the local community. This location is an established resource for both car and van rentals, aiming to provide professional and friendly service to help you get on the road with confidence.
The inventory at a major national company like Avis is designed to be extensive, ensuring that you can find the perfect match for your journey. From fuel-efficient economy cars ideal for running errands around town to spacious full-size SUVs for weekend getaways with the family, the available fleet covers a wide spectrum of needs. Specifically, as a dual-purpose agency, this location specializes in both car and van rentals, making it a go-to choice for groups, large families, or those needing to move cargo.
When considering a rental, the two primary offerings are:
- Car Rental Agency: Offering a diverse fleet that often includes compact, mid-size, full-size sedans, and various classes of SUVs (from compact to premium), as well as specialty vehicles like convertibles or luxury models, subject to local availability. These options cater to individual and business travel, or temporary replacement needs.
- Van Rental Agency: Focusing on larger vehicle categories, such as minivans (often 7-passenger models like the Chrysler Pacifica or similar), and in some cases, larger 12- or 15-passenger vans for group outings, team travel, or church trips. This is a critical service for larger groups in the Illinois area.
While the experience at any service-based business can vary, one customer review highlights the 'World Class Customer Service' and helpful management, noting the personal touch in assisting with a long-term rental need during a vehicle repair. Another review, however, raises concerns about vehicle maintenance and phone accessibility, which underscores the importance of thoroughly inspecting your rental upon pickup and confirming your reservation details and operational procedures directly with the local office.
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The Libertyville Avis Car Rental is strategically situated to serve not only Libertyville but also the wider Lake County area and surrounding communities in Illinois. Its location is easily accessible for drivers coming from nearby major roadways.
The address places the agency on a key road, simplifying the process of picking up and dropping off your vehicle. The ease of access from major north-south arteries, such as Interstate 94 (the Tri-State Tollway) via the Buckley Road (Peterson Rd) exit, makes it a convenient option for residents across Northern Illinois who prefer a neighborhood location over a busy airport hub.
A significant feature of this local agency is its commitment to accessibility. For customers requiring specific accommodations, the location offers:
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
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Beyond simply renting a vehicle, Avis provides a range of services and conveniences typical of a large, established rental agency. These services are designed to offer flexibility and make the rental process as seamless as possible for Illinois customers, whether they are renting for a single day or for a month-long need.
Key services and policies often available to local renters include:
- Flexible Fleet Options: Access to a variety of vehicle classes including economy, full-size, SUVs, minivans, and potentially specialty vehicles.
- Local Pick-Up Service: To use a free local pick-up service, customers are advised to call the rental location directly using the phone number listed on their reservation.
- One-Way Rentals: The option to pick up a car at this Libertyville location and drop it off at another participating Avis location, which is ideal for out-of-state trips or for customers not returning to the initial pick-up point.
- Avis Preferred Program: Enrollment in the loyalty program allows members to often skip the counter and proceed directly to their vehicle, streamlining the pick-up process for frequent renters.
- Payment Flexibility: Accepting various modern payment methods for convenience, including Credit cards, Debit cards, and NFC mobile payments (e.g., Google Pay, Apple Pay).
- Customer Service Support: Access to a customer support system for inquiries, modifications, and assistance during the rental period, although phone accessibility at the local branch can sometimes be a reported challenge.
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Several distinct features make the Avis Car Rental in Libertyville a notable option for Illinois users. These highlights go beyond the standard vehicle offering and focus on customer-centric policies and convenience.
Highlights of the Libertyville Avis location include:
- Active Military Discounts: A valuable feature for the large military community in and around Illinois, offering special rates and benefits to active-duty service members.
- On-site Car and Van Rental: Offering the dual benefit of a broad selection of cars for personal use and larger vans for group transportation needs from a single, convenient location.
- High-Value Digital Payment Acceptance: The acceptance of NFC mobile payments provides a modern, quick, and secure checkout experience for customers who prefer digital wallets over physical cards.
- Neighborhood Location Convenience: Unlike airport rentals, a neighborhood location like this one often caters more directly to local residents, insurance replacement needs, and short-term area visitors who do not fly in, providing an alternative with potentially more focused service hours and different pricing models.
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For Illinois customers needing to book a reservation, inquire about vehicle availability, or confirm the details of an existing rental, here is the essential contact information for the Libertyville location:
Address: 190 Peterson Rd, Libertyville, IL 60048, USA
Phone: (847) 549-7000
Mobile Phone: +1 847-549-7000
Prospective renters should be aware of the operational hours, which are typically structured to support weekday business and limited weekend travel. Calling ahead for reservations and inquiries is highly recommended, especially given the dual nature of their mobile and landline contacts, which may help in reaching a representative.
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Choosing this specific Avis Car Rental in Libertyville, Illinois, comes down to balancing the benefits of a major, national brand with the convenience of a local, neighborhood branch. For many residents in Lake County and the surrounding Illinois area, this agency provides an accessible, comprehensive, and potentially accommodating rental solution.
The primary strength lies in the breadth of their fleet, encompassing both a wide variety of passenger cars for any kind of personal or professional trip, alongside the often-needed van rental options for group travel. This one-stop-shop approach is a significant time-saver. Furthermore, the explicit offer of active military discounts and the clear provision of wheelchair accessible amenities demonstrate an inclusive and attentive approach to customer service that resonates with core community values.
While some former customers have noted issues with vehicle maintenance and communication, the positive feedback regarding outstanding management and 'World Class' customer service suggests that the local team is capable of delivering exceptional care. For the optimal experience, Illinois renters should leverage the convenience of the location, utilize the offered discounts, and ensure a proactive approach—calling to confirm reservation details and closely inspecting the vehicle at pickup. This ensures you can fully benefit from the professional services of a major car rental provider right here in Libertyville. By doing so, you secure a reliable set of wheels that is crucial for navigating the diverse landscapes and destinations of Northern Illinois. The combination of easy access, a wide vehicle selection, and specific customer considerations makes this Avis branch a strong contender for your next car or van rental need in the region.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Avis Car Rental Photos


Avis Car Rental Location
Avis Car Rental
190 Peterson Rd, Libertyville, IL 60048, USA
Avis Car Rental Reviews
pricedrivingquestionsSUVdeskpick upinformationownerfordsunday
★ 5★ 4★ 3★ 2★ 1This rental location was excellent! I needed a car for a few weeks while my vehicle was being repaired. The Manager, Ash, was very friendly & helpful! Answered all my questions and was readily accessible! Kudos to Avis on World Class Customer Service!
July 29 · Michael AugustinThis is the most unprofessional establishment I've ever experienced. They don't keep up with maintenance on the car, they'll give you a car with a bad battery and nails in tires without any warning then send you off to get it fixed on your own time. They never answer the phone, the attitudes are absolutely disgusting, every single car I've gotten from them had to be either fixed, towed, or swapped because there was an issue. I would never recommend this location to anyone.
September 13 · Dominique FortsonLIFE SAVERS! Definitely recommend, make sure to call before hand to get a reservation at least two days prior, We made a reservation last min and they got us a car in minutes! We are greatful for them helping us out on our last minute adventure!
August 16 · LornaReserved a car and didn't have one on time for our reservation we had to wait. We came in and attendant was rude and seemed bothered by us right of the bat. Not once we're we rude even after waiting. Then We showed 3 different valid forms of ID in which supposedly their system kept flagging and at the end were denied renting a car. This was our first time renting with Avis / Budget. we usually rent from Hertz never any issues. Big mistake. Sticking with Hertz only going forward. Even the attendant at the end rudly said "you'll have to go to Hertz".
August 06 · Eddie RamirezWent into the Gurnee location after reserving vehicle online through Avis Customer Service only to find out they rented it out from under us. While looking at comparable vehicles with the rep, she became more than rude and left us standing in the parking never to come back. Canceled our reservation through customer service and went elsewhere. Would NEVER recommend this location, which we found out is also owned by the same owner as the Libertyville location. They provided us a complimentary upgrade for us (considering our troubles) to the only vehicle on the lot that had a cargo rack (which we requested on our original rental) for 8 days. That owner then tried to charge us a $450 cleaning fee over two weeks after we returned. We presented Avis with photos and video of the clean and vacuumed (I spent an hour vacuuming the car including the dried play doh and wrappers left from previous renters) car dropped off at their location, they resorted to saying it smelled like smoke by… anyone who knows us knows we do not smoke! Thankfully after reviewing the claim, Avis Customer Service agreed that it did not add up saying there was “conflicting information”. Looks like after filing with the BBB on these two locations, we will take our rental business elsewhere! We have rented numerous vehicles on vacations the past 5-7 years and have never experienced anything like this EVER! Be aware, read all of the other reviews of the baseless $450 cleaning fees they are trying to charge people before taking your business there.
June 24 · Steve Newton
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