Avis Car Rental Introduce
For California residents and travelers navigating the dynamic Inland Empire region, reliable and flexible vehicle access is essential. The Avis Car Rental location at 1615 W Redlands Blvd in Redlands, CA, stands as a dependable resource for both personal and commercial rental needs. As a well-established global brand, Avis brings a reputation for diverse vehicle offerings and a comprehensive suite of customer services to this important Southern California hub.
This particular Avis location serves as a dual-purpose agency, functioning as both a standard Car rental agency and a specialized Van rental agency. This combination makes it a practical choice for a broad spectrum of local customers, from families needing a compact sedan for a weekend in Los Angeles, to businesses or organizations requiring a multi-passenger van for group travel across the state. The Redlands branch is a neighborhood location, meaning it is conveniently situated away from the high-traffic airport hubs, offering a more streamlined and locally-focused pick-up and drop-off process for area residents.
In terms of customer experience, the provided feedback illustrates a varied landscape, which is often typical of major service providers. One customer review highlighted an exceptional display of pure kindness and professionalism from a staff member, David, who handled a complicated interaction with gentleness and compassion. This points to the potential for high-quality, human-centered service at the local level. However, another review noted a significantly negative experience involving a car that was described as "extremely dirty" with food debris, leading to a frustrating delay in their travel plans. This suggests that while individual staff excellence is present, customers should always conduct a thorough inspection of their rental vehicle upon collection to ensure it meets cleanliness and safety expectations, such as proper tire pressure.
Overall, the Avis brand’s strength lies in its consistency, fleet size, and commitment to specific customer benefits, such as accessibility and discounts for those who have served in the military. This makes the Redlands location a strong contender for a wide range of rental needs within San Bernardino County.
Location and Accessibility
The Avis Car Rental agency in Redlands is strategically located to serve the immediate community and the broader eastern Inland Empire. Its location on a major thoroughfare, Redlands Boulevard, provides easy access for local residents and those traveling via the nearby Interstate 10 freeway.
Key information for visiting the location:
- Address: 1615 W Redlands Blvd, Redlands, CA 92373, USA
Accessibility is a notable feature of this location, demonstrating Avis's commitment to serving all members of the California community. The facility provides:
- Wheelchair accessible entrance: Ensuring that access into the rental office is easy for individuals using mobility devices.
- Wheelchair accessible parking lot: Dedicated parking spaces are available, close to the entrance for maximum convenience.
Customers requiring vehicles with adaptive driving features (such as hand controls) should always contact the Avis Disability Center via their national line well in advance of their reservation date, as these specialized modifications may need to be delivered to the local Redlands branch.
Services Offered
As a full-service car and van rental agency, the Avis Redlands location offers a variety of services designed to meet diverse travel needs, from short local trips to extended cross-state journeys across California and the U.S.
- Diverse Car Rental Fleet: Offering a range of vehicles including economy cars for budget-conscious travel, intermediate sedans, full-size cars, premium vehicles, and various SUV models (mid-size and full-size).
- Specialized Van Rentals: Operating as a dedicated van rental agency, they offer passenger vans, such as 12- and 15-passenger models, which are ideal for large groups, sports teams, school outings, or family reunions traveling throughout California.
- Payment Flexibility: Accepting multiple modern payment methods, which include:
- Credit cards (major providers)
- Debit cards (subject to standard rental policy requirements)
- NFC mobile payments (such as Apple Pay or Google Pay) for ease of transaction.
- Customer Pick-up Service: Like many neighborhood Avis locations, this branch likely offers a free local pick-up service, allowing customers who don't have a ride to their rental car to be collected from a nearby residence or business (customers should call the location directly to verify service area and arrange pick-up).
- After-Hours Returns: While office hours are standard, most Avis locations offer after-hours drop-off options where the renter can leave the keys in a secure drop box, providing flexibility for late returns.
Features / Highlights
The Redlands Avis location is distinguished by specific features and benefits that appeal to key customer segments in the California area:
- Active Military Discounts: A major highlight is the provision of active military discounts. Avis is nationally known for offering significant savings (often up to 35% off base rates when paired with partner programs) to active duty personnel, veterans, National Guard, Reservists, and military spouses. This provides substantial value to the large military community in Southern California, particularly those near installations like March Air Reserve Base or Camp Pendleton.
- Inclusive Accessibility: The confirmed presence of a Wheelchair accessible entrance and Wheelchair accessible parking lot makes this location a highly accessible option for travelers with mobility limitations.
- Neighborhood Convenience: Being a non-airport branch, it generally offers a quieter, less congested experience compared to the major airport locations (e.g., LAX, ONT), which is perfect for local renters looking to quickly get in and out.
- Group Travel Solutions: The designation as a van rental agency means this location is a reliable source for large-capacity vehicles, solving the logistical challenge of moving big groups across long distances in the vast state of California.
Contact Information
For reservations, general inquiries, or to arrange the local pick-up service, customers can reach the Avis Car Rental location using the following contact details:
- Address: 1615 W Redlands Blvd, Redlands, CA 92373, USA
- Phone: (909) 792-8397
- Mobile Phone: +1 909-792-8397
What is Worth Choosing
The Avis Car Rental in Redlands is worth choosing for any California customer who values a combination of national reliability, local convenience, and specific customer-focused benefits. This location is particularly strong for two groups: U.S. military personnel and their families who can take advantage of the generous active military discounts, and anyone requiring an accessible rental experience.
Furthermore, its robust fleet of both passenger cars and vans makes it a one-stop-shop, eliminating the need to search multiple agencies for different vehicle types. While it is always prudent, as the reviews suggest, to confirm vehicle cleanliness upon arrival, the potential for outstanding customer service—like the example of professionalism cited in one review—coupled with the structural benefits of accessibility and discounts, makes the Avis Redlands branch a highly functional and accommodating choice for navigating the Inland Empire and embarking on wider California adventures.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Avis Car Rental Photos










Avis Car Rental Location
Avis Car Rental
1615 W Redlands Blvd, Redlands, CA 92373, USA
Avis Car Rental Reviews
pricescredit cardcallair freshenerssolutiondeskmanagercomputerthe officeheadache
★ 5★ 4★ 3★ 2★ 1David was helping another person in front of me. The lady was older and confused on the details. He explained everything so gently and compassionately, I have not been so impressed with someone in customer service in years. I was moved by this exchange and he had no idea I was watching, listening, or that I would write a review. Pure kindness and professionalism. Great human.. Avis is lucky to have him.
June 12 · Katrina BolenderCar was extremely dirty! There were pieces of food! We had to wait a couple of HOURS to have the car cleaned and even then it was not super cleaned. Tire pressure was also low. Just a bad experience in general! We got super delayed with our plans.
September 18 · Bruna StocoMy review is specifically about the Avis/budget rental location on 1615 Redlands Blvd, Redlands CA. On 28 April, I reserved a vehicle online for approx 45 days. The young man behind the counter stated the car could not be rented past 30 days. He provided no reason except his computer would not allow it. I asked him if Avis would allow me to extend past 30 days. With a blank face, He said that was not possible and that the car needed to be brought back to California to renew the policy. I asked him if he was sure and he said Yes. What frustrates me the most, is when I called another Avis/budget in Colton, they said that I could rent the vehicle for six weeks, but I would have to do a mini contract. When I told the young man that the other Avis location does a mini contract, he saids, " oh so do we, but I don't know how to do it. Only the mgr". This is some serious bull. I wasted 1 hour arguing with this man where he said at first it was not possible, but when I checked the facts and he then changed his story, stating he was not trained on that. Management, I ask to get your stuff together. If you are going to run a rental car agency, please get some competent people who know how to manage the office when the actual manager is not around. I had to pay for Uber service to get to another rental agency, all because this man had no clue in how to set up a mini contract. Needless to say, I have no plans to ever rent from this place. I have been in customer service for over 30 years, and there is always one employee who ruins the reputation of a business. He had no apologies for the inconvenience, nor did he try to call his manager, or even contact another store to figure out how to do his job. People, be very careful in where you spend your consumer dollars at. If the guy who worked behind the counter was honest and courteous, then i would not be as furious as i am now.Instead he lied with a straight face, stating they don't offer the mini service for a 6 week rental. Plus he stated the new policy where they cannot rent past 30 days went into effect a few weeks ago. But when I contacted Avis in Colton and the 800 number, they stated that they do rent cars beyond 30 days. Most likely report them to Better Business to see if they are actually legit.
April 28 · Malinda PWhere to start.... on my first visit I was told they had my car waiting for me. Upon arrival I was told they didn't have a car for me. I would have to drive to the airport to pickup... I go back into the store on Friday make reservations for Sunday pickup an I am given a price tax an all... I go to pickup my rental an the price doubles after questioning the cost they cut it by $20 then got upset at me when I walked out.. ENTERPRISE is two blocks east. Had a car rented in less then. 20 minutes for less then the original price here.. just bad customer service
November 03 · Shannon BullisCharged me almost $600 for damage that was not my fault. Rented a car that had a distortion in the windshield. Didn't see it until already driving 30 mins away. Called this location and they said they'd make a note of it. A crack formed while we had it, and pointed it out to the agent on return. Tried calling corporate to dispute but they won't do anything. Avoid this agency and Avis!
March 12 · Jay Karolyi
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