Dollar Car Rental - Ontario International Airport California Introduce
For residents of California and visitors arriving into the Inland Empire, securing reliable and affordable ground transportation is a crucial first step for any trip, whether for business or leisure. The 'Golden State' demands a comfortable and convenient vehicle to navigate its diverse landscapes, from the bustling Southern California cities to the serene mountain and coastal getaways. One established option for your travel needs is Dollar Car Rental - Ontario International Airport California. Strategically situated within the airport's Consolidated Rental Car Facility (ConRAC), this car rental agency serves as a vital hub for travelers seeking a smooth start to their journey in the region.
As a recognized car rental agency, Dollar Car Rental at ONT provides a professional service with a fleet designed to accommodate a wide range of budgets and travel requirements. Their presence at the airport's dedicated rental car center ensures travelers can quickly transition from their flight to the open road.
The agency prides itself on offering not only competitive rates but also a variety of vehicles to ensure every customer finds the right fit for their California adventure—from fuel-efficient compact cars perfect for city runs to spacious SUVs capable of handling family trips to Big Bear Lake or further afield. This commitment to variety and value is part of the core experience at this location.
The Dollar Car Rental counter is housed within the central Consolidated Rental Car Facility (ConRAC) serving the Ontario International Airport (ONT). This dedicated location streamlines the pick-up and drop-off process, eliminating the need for long-distance off-site shuttles to a separate location, which is a significant convenience for travelers.
The physical address for this location is:
- Address: 3450 E Airport Dr #100, Ontario, CA 91761, USA
For customers arriving by air, the facility is easily accessible via the free airport shuttle service provided by ONT. These shuttles run regularly between the passenger terminals (Terminals 2 and 4) and the ConRAC building, allowing travelers to reach the rental car counter promptly after collecting their baggage. This co-location with other major rental brands makes price comparison and choice convenient for on-site travelers.
In terms of physical access, the location ensures broad accommodation, featuring a Wheelchair accessible entrance as well as Wheelchair accessible parking lot spaces. These provisions are important considerations for ensuring a seamless experience for all customers within the California region.
Dollar Car Rental offers a range of core services and options designed to enhance the rental experience for local California drivers and visitors alike. These services reflect the standard offerings of a major airport rental agency.
- Diverse Fleet Selection: Offering a variety of vehicle classes, including but not limited to, economy cars for maximum fuel efficiency, compact and standard sedans for general travel, minivans and full-size vans for group travel, and a wide selection of SUVs (Mid-size, Standard, Full-size) for California road trips and cargo needs. They also typically offer premium, luxury, convertible, and electric vehicle options for those looking to upgrade their driving experience.
- One-Way Rentals: Providing flexibility for customers who need to pick up a vehicle in Ontario and return it to a different Dollar location, which is an essential service for many long-distance California travelers.
- Multiple Payment Options: Accepting Credit cards and Debit cards for payment, as well as modern NFC mobile payments, catering to different customer preferences for financial transactions.
- Insurance and Protection Options: As with most agencies, they offer various protection options at the counter, such as Collision Damage Waiver (DW/LDW) and Supplemental Liability Insurance, allowing customers to choose their desired level of coverage.
- Optional Extras: Availability of add-ons such as GPS navigation systems and various child safety seats (infant, child, booster) to customize the rental vehicle for the journey ahead.
- Refueling Service Options: Typically offering a choice between pre-paying for a full tank, having the agency refill the tank post-rental at a specified rate, or the customer returning the vehicle with a full tank to avoid extra fees.
Beyond the standard rental operations, this specific Dollar Car Rental location provides several notable features that may appeal to Southern California-based customers and travelers:
- Identifies as Women-Owned: This business designation is a noteworthy highlight, supporting supplier diversity in the local California business landscape.
- Active Military Discounts: A valuable incentive for service members, the availability of Active military discounts acknowledges and supports the community, offering a tangible benefit to those who serve.
- On-Site Airport Convenience: Located within the Consolidated Rental Car Facility, the pick-up and drop-off process is more efficient, relying on the airport's continuous, free shuttle service from the terminals.
- Accessibility Focus: The provision of both a Wheelchair accessible entrance and a Wheelchair accessible parking lot makes the rental process more inclusive and accommodating for customers with mobility considerations.
- Modern Payment Flexibility: Acceptance of NFC mobile payments caters to modern, tap-to-pay convenience, supplementing the traditional use of credit and debit cards.
For reservations, inquiries, or assistance, customers can reach the Dollar Car Rental location at Ontario International Airport using the following contact details:
- Address: 3450 E Airport Dr #100, Ontario, CA 91761, USA
- Phone: (909) 937-8850
- Mobile Phone: +1 909-937-8850
Choosing the right car rental agency is essential for a stress-free experience, particularly at a busy airport like ONT. Dollar Car Rental offers a compelling value proposition, particularly for budget-conscious travelers and those who appreciate specific corporate recognitions and discounts. The primary reasons to consider this agency center on their blend of convenience, price, and customer service successes.
First, the location in the Consolidated Rental Car Facility is a major benefit. It means all on-airport rental agencies are centralized, offering a quick shuttle ride from the terminal. This saves valuable time that would otherwise be spent waiting for off-site transportation. For those arriving late or looking to get on the freeway quickly, the on-airport location is a superior convenience.
Second, the agency's commitment to offering Active military discounts makes it a clear choice for our active service personnel in the California region. This targeted saving can significantly reduce the overall cost of a multi-day or weekly rental, a genuine value-add that goes beyond mere competitive pricing.
Third, while not always consistent, customer experiences like the one highlighted in a recent review demonstrate the potential for truly exceptional service. As one satisfied customer noted: "Amazing experience... The lady was so nice. She had plenty of cars, gave me a great rate, all with a smile. Thank-you Kyuna." This anecdote illustrates the profound impact of a friendly and solution-oriented employee, especially in a stressful travel situation where another agency had fallen short. The positive staff interactions noted by some customers, like the ability to quickly secure a car and a great rate with a helpful attitude, underscore a high-quality service potential that is worth pursuing.
It is also important for customers to be aware of service inconsistencies, as highlighted by a negative review concerning unprofessional staff behavior during a return. Prospective renters are encouraged to secure their reservations and check-in procedures online to maximize efficiency, minimizing time spent at the counter and helping ensure the smoothest possible transaction. Preparing documentation and confirming all details beforehand are highly recommended steps to ensure a positive outcome.
Ultimately, Dollar Car Rental at Ontario International Airport provides a practical and feature-rich choice for car rental. Its on-site location, valuable discounts, flexible payment methods, and commitment to accessibility position it as a solid option for anyone needing a reliable vehicle to explore the Inland Empire and the greater California area.
Dollar Car Rental - Ontario International Airport California Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Dollar Car Rental - Ontario International Airport California Photos










Dollar Car Rental - Ontario International Airport California Location
Dollar Car Rental - Ontario International Airport California
3450 E Airport Dr #100, Ontario, CA 91761, USA
Dollar Car Rental - Ontario International Airport California Reviews
pickupnumberfeephoneflightcreditdeskunderstandinginformationinsurance
★ 5★ 4★ 3★ 2★ 1Extremely Disappointing Return Experience – Unprofessional and Rude Staff!I recently rented a car from Dollar Car Rental, and my experience during the return process was absolutely terrible. It made me seriously question the professionalism and customer service standards of this company.On the day of return, I arrived on time, but there was no staff available to assist me. I had to wait for a long time before someone finally showed up. However, this employee sat inside a car playing on his phone, with his feet resting on the passenger-side airbag area—not only extremely unprofessional but also a serious safety concern.I knocked on the window multiple times to get his attention, but he ignored me completely and even told me he was on a break. Frustrated, I went to speak with the manager of Dollar Car Rental, only to be told that this employee was not on break. However, instead of apologizing or addressing the issue, the manager showed zero accountability or willingness to help. Meanwhile, the staff member continued talking on the phone and playing on his device, displaying an utterly unprofessional and dismissive attitude.This experience left me extremely dissatisfied. Not only was the employee irresponsible and rude, but the management’s indifference made the situation even worse. A reputable car rental company should at least maintain basic service standards and respect its customers, but Dollar Car Rental has completely failed in this regard.If you are considering renting from Dollar I strongly urge you to think twice to avoid a similarly frustrating experience.
January 27 · Yinzheng liAmazing experience. I was there late at night after being told by Alamo next door they had no cars available for my reservation I had made during the day. The lady was so nice. She had plenty of cars, gave me a great rate, all. With a smile. Thank-you Kyuna.
August 06 · 3 HaseesWe flew in to Ontario CA on May 24,2025. When we arrived we found out that they had no cars, even though we reserved our car in February, they had no cars. They over booked reservations and whoever should've made sure that all the customers had their cars there dropped the ball. Us and many more customers (over 25 since I was there) did not have cars, we were treated badly as if it was our fault, they kept saying "well, you know it's memorial weekend?" That's why we booked early, duh! They should've been prepared. We all were told that we would have to wait 2 hours as they were waiting for cars to be returned. We did wait 2 hours. The way that they treated all of us was shameful, while I realize not every employee had control over the situation, the manager made no attempt to keep us updated/informed, dollar the company made no offers to compensate us with gas or partial refunds or even a future voucher to give them another chance. I've used them in the past but will not use dollar/thrifty or hertz car rental again. They are unprofessional and you can't get help from them when you call. No one answered the phone.
May 26 · Debbie DraperWhen I made the reservation, I specifically paid for a midsize SUV—a Jeep Compass or something comparable. Instead, I was given a compact SUV, a Buick Encore, which is noticeably smaller. I’m not an expert on cars, so I didn’t realize the issue right away. The only reason I found out was because I needed trunk space for five suitcases, and when I went to load them into the Encore, only two fit.I called customer service after I got back home from the trip and was told I had been downgraded. That’s incredibly frustrating—and unacceptable—especially since no one informed me at the time of pickup. I wish I had gotten the name of the Hispanic gentleman who assisted me, but I picked up the SUV on Friday, 5/30 at 9am.This feels like a shady and dishonest practice by this office. I paid for a certain class of vehicle and got something clearly inferior, with zero communication or transparency.
June 03 · D LWe were denied service since we arrived an hour early; secondly we were given dirty car with trash inside the car, the car was just returned by another customer. Finally after a long wait, we were given a clean car with a dent on the hood. Customer service is poor.
October 09 · Grace Mangunsong
More Car Rental Near Me
Enterprise Rent-A-Car3.0 (150 reviews)13270 N Autoshow Ave, Surprise, AZ 85388, USA
Crosby Cars1.0 (1 reviews)1755 Pebble Creek Pkwy #1037, Goodyear, AZ 85395, USA
Budget Car Rental4.0 (142 reviews)17150 N 134th Dr, Surprise, AZ 85378, USA
Avis Car Rental4.0 (43 reviews)17150 N 134th Dr, Surprise, AZ 85378, USA
Enterprise Rent-A-Car4.0 (1110 reviews)12555 NW Grand Ave, El Mirage, AZ 85335, USA
Budget Car Rental3.0 (60 reviews)2000 N Litchfield Rd, Goodyear, AZ 85395, USA
Avis Car Rental3.0 (148 reviews)2000 N Litchfield Rd, Goodyear, AZ 85395, USA
Enterprise Rent-A-Car4.0 (1466 reviews)13740 W Van Buren St, Goodyear, AZ 85338, USA
Hertz Car Rental - Goodyear - West Van Buren Street2.0 (317 reviews)13530 W Van Buren St, Goodyear, AZ 85338, USA
Budget Car Rental4.0 (101 reviews)205 E Van Buren St, Avondale, AZ 85323, USA
Avis Car Rental3.0 (54 reviews)205 E Van Buren St, Avondale, AZ 85323, USA
Avis Budget Car and Truck Rental3.0 (26 reviews)205 E Van Buren St, Avondale, AZ 85323, USA
Categories
Top Visited Sites
Vitapath: Non Emergency Medical Transport5.0 (1 reviews)
Enterprise Rent-A-Car4.0 (132 reviews)
Hertz Car Rental - Warwick - Rhode Island Tf Green International Airport (PVD)3.0 (333 reviews)
Elite SS Rentals, LLC5.0 (5 reviews)
Trained To Go Productions5.0 (253 reviews)
Thrifty Car Rental - Washington Dc - Ronald Reagan National Airport2.0 (494 reviews)Trending Car Rental Blog Posts
The Real Story Behind “No Deposit” Car Rental Deals
7 Reasons to Book a Rental Car Instead of Using Ride-Share Apps
How to Rent a Car as a Young Driver in the U.S.: Age Restrictions & Cost Tips
How to Choose the Best Rental Car for Towing or Transporting Gear in the U.S.
How to Avoid Paying for Optional Equipment You Don’t Need in a Rental Car
Tips for Veteran Drivers Renting Cars After Military Service
