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Dollar Car Rental - Ontario International Airport California
- 3450 E Airport Dr #100, Ontario, CA 91761

Car rental agency ★3.0

3450 E Airport Dr #100, Ontario, CA 91761, USA

3.0
Extremely Disappointing Return Experience – Unprofessional and Rude Staff!I recently rented a car from Dollar Car Rental, and my experience during the return process was absolutely terrible. It made me seriously question the professionalism and customer service standards of this company.On the day of return, I arrived on time, but there was no staff available to assist me. I had to wait for a long time before someone finally showed up. However, this employee sat inside a car playing on his phone, with his feet resting on the passenger-side airbag area—not only extremely unprofessional but also a serious safety concern.I knocked on the window multiple times to get his attention, but he ignored me completely and even told me he was on a break. Frustrated, I went to speak with the manager of Dollar Car Rental, only to be told that this employee was not on break. However, instead of apologizing or addressing the issue, the manager showed zero accountability or willingness to help. Meanwhile, the staff member continued talking on the phone and playing on his device, displaying an utterly unprofessional and dismissive attitude.This experience left me extremely dissatisfied. Not only was the employee irresponsible and rude, but the management’s indifference made the situation even worse. A reputable car rental company should at least maintain basic service standards and respect its customers, but Dollar Car Rental has completely failed in this regard.If you are considering renting from Dollar I strongly urge you to think twice to avoid a similarly frustrating experience. - Yinzheng li
Dollar Car Rental - Ontario International Airport California Overview Intro Detail Photos Location Reviews

Dollar Car Rental - Ontario International Airport California Introduce

For residents of California and visitors arriving into the Inland Empire, securing reliable and affordable ground transportation is a crucial first step for any trip, whether for business or leisure. The 'Golden State' demands a comfortable and convenient vehicle to navigate its diverse landscapes, from the bustling Southern California cities to the serene mountain and coastal getaways. One established option for your travel needs is Dollar Car Rental - Ontario International Airport California. Strategically situated within the airport's Consolidated Rental Car Facility (ConRAC), this car rental agency serves as a vital hub for travelers seeking a smooth start to their journey in the region.

As a recognized car rental agency, Dollar Car Rental at ONT provides a professional service with a fleet designed to accommodate a wide range of budgets and travel requirements. Their presence at the airport's dedicated rental car center ensures travelers can quickly transition from their flight to the open road.

The agency prides itself on offering not only competitive rates but also a variety of vehicles to ensure every customer finds the right fit for their California adventure—from fuel-efficient compact cars perfect for city runs to spacious SUVs capable of handling family trips to Big Bear Lake or further afield. This commitment to variety and value is part of the core experience at this location.

Location and Accessibility

The Dollar Car Rental counter is housed within the central Consolidated Rental Car Facility (ConRAC) serving the Ontario International Airport (ONT). This dedicated location streamlines the pick-up and drop-off process, eliminating the need for long-distance off-site shuttles to a separate location, which is a significant convenience for travelers.

The physical address for this location is:

  • Address: 3450 E Airport Dr #100, Ontario, CA 91761, USA

For customers arriving by air, the facility is easily accessible via the free airport shuttle service provided by ONT. These shuttles run regularly between the passenger terminals (Terminals 2 and 4) and the ConRAC building, allowing travelers to reach the rental car counter promptly after collecting their baggage. This co-location with other major rental brands makes price comparison and choice convenient for on-site travelers.

In terms of physical access, the location ensures broad accommodation, featuring a Wheelchair accessible entrance as well as Wheelchair accessible parking lot spaces. These provisions are important considerations for ensuring a seamless experience for all customers within the California region.

Services Offered

Dollar Car Rental offers a range of core services and options designed to enhance the rental experience for local California drivers and visitors alike. These services reflect the standard offerings of a major airport rental agency.

  • Diverse Fleet Selection: Offering a variety of vehicle classes, including but not limited to, economy cars for maximum fuel efficiency, compact and standard sedans for general travel, minivans and full-size vans for group travel, and a wide selection of SUVs (Mid-size, Standard, Full-size) for California road trips and cargo needs. They also typically offer premium, luxury, convertible, and electric vehicle options for those looking to upgrade their driving experience.
  • One-Way Rentals: Providing flexibility for customers who need to pick up a vehicle in Ontario and return it to a different Dollar location, which is an essential service for many long-distance California travelers.
  • Multiple Payment Options: Accepting Credit cards and Debit cards for payment, as well as modern NFC mobile payments, catering to different customer preferences for financial transactions.
  • Insurance and Protection Options: As with most agencies, they offer various protection options at the counter, such as Collision Damage Waiver (DW/LDW) and Supplemental Liability Insurance, allowing customers to choose their desired level of coverage.
  • Optional Extras: Availability of add-ons such as GPS navigation systems and various child safety seats (infant, child, booster) to customize the rental vehicle for the journey ahead.
  • Refueling Service Options: Typically offering a choice between pre-paying for a full tank, having the agency refill the tank post-rental at a specified rate, or the customer returning the vehicle with a full tank to avoid extra fees.

Features and Highlights

Beyond the standard rental operations, this specific Dollar Car Rental location provides several notable features that may appeal to Southern California-based customers and travelers:

  • Identifies as Women-Owned: This business designation is a noteworthy highlight, supporting supplier diversity in the local California business landscape.
  • Active Military Discounts: A valuable incentive for service members, the availability of Active military discounts acknowledges and supports the community, offering a tangible benefit to those who serve.
  • On-Site Airport Convenience: Located within the Consolidated Rental Car Facility, the pick-up and drop-off process is more efficient, relying on the airport's continuous, free shuttle service from the terminals.
  • Accessibility Focus: The provision of both a Wheelchair accessible entrance and a Wheelchair accessible parking lot makes the rental process more inclusive and accommodating for customers with mobility considerations.
  • Modern Payment Flexibility: Acceptance of NFC mobile payments caters to modern, tap-to-pay convenience, supplementing the traditional use of credit and debit cards.

Contact Information

For reservations, inquiries, or assistance, customers can reach the Dollar Car Rental location at Ontario International Airport using the following contact details:

  • Address: 3450 E Airport Dr #100, Ontario, CA 91761, USA
  • Phone: (909) 937-8850
  • Mobile Phone: +1 909-937-8850

What is Worth Choosing Dollar Car Rental at ONT

Choosing the right car rental agency is essential for a stress-free experience, particularly at a busy airport like ONT. Dollar Car Rental offers a compelling value proposition, particularly for budget-conscious travelers and those who appreciate specific corporate recognitions and discounts. The primary reasons to consider this agency center on their blend of convenience, price, and customer service successes.

First, the location in the Consolidated Rental Car Facility is a major benefit. It means all on-airport rental agencies are centralized, offering a quick shuttle ride from the terminal. This saves valuable time that would otherwise be spent waiting for off-site transportation. For those arriving late or looking to get on the freeway quickly, the on-airport location is a superior convenience.

Second, the agency's commitment to offering Active military discounts makes it a clear choice for our active service personnel in the California region. This targeted saving can significantly reduce the overall cost of a multi-day or weekly rental, a genuine value-add that goes beyond mere competitive pricing.

Third, while not always consistent, customer experiences like the one highlighted in a recent review demonstrate the potential for truly exceptional service. As one satisfied customer noted: "Amazing experience... The lady was so nice. She had plenty of cars, gave me a great rate, all with a smile. Thank-you Kyuna." This anecdote illustrates the profound impact of a friendly and solution-oriented employee, especially in a stressful travel situation where another agency had fallen short. The positive staff interactions noted by some customers, like the ability to quickly secure a car and a great rate with a helpful attitude, underscore a high-quality service potential that is worth pursuing.

It is also important for customers to be aware of service inconsistencies, as highlighted by a negative review concerning unprofessional staff behavior during a return. Prospective renters are encouraged to secure their reservations and check-in procedures online to maximize efficiency, minimizing time spent at the counter and helping ensure the smoothest possible transaction. Preparing documentation and confirming all details beforehand are highly recommended steps to ensure a positive outcome.

Ultimately, Dollar Car Rental at Ontario International Airport provides a practical and feature-rich choice for car rental. Its on-site location, valuable discounts, flexible payment methods, and commitment to accessibility position it as a solid option for anyone needing a reliable vehicle to explore the Inland Empire and the greater California area.

Dollar Car Rental - Ontario International Airport California Details

  • From the business

  • Identifies as women-owned
  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards

Dollar Car Rental - Ontario International Airport California Photos

Dollar Car Rental - Ontario International Airport California Picture 1Dollar Car Rental - Ontario International Airport California Picture 2Dollar Car Rental - Ontario International Airport California Picture 3Dollar Car Rental - Ontario International Airport California Picture 4Dollar Car Rental - Ontario International Airport California Picture 5Dollar Car Rental - Ontario International Airport California Picture 6Dollar Car Rental - Ontario International Airport California Picture 7Dollar Car Rental - Ontario International Airport California Picture 8Dollar Car Rental - Ontario International Airport California Picture 9Dollar Car Rental - Ontario International Airport California Picture 10

Dollar Car Rental - Ontario International Airport California Location

Dollar Car Rental - Ontario International Airport California

3450 E Airport Dr #100, Ontario, CA 91761, USA

Dollar Car Rental - Ontario International Airport California Reviews

An average rating of ★3.4 from 178 user reviews.

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★ 5★ 4★ 3★ 2★ 1

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