Enterprise Rent-A-Car

- 1200 Brooks Ave- Roch. Airport, Rochester, NY 14624

For New York residents and visitors arriving in Western New York, securing immediate, reliable ground transportation is a priority. Enterprise Rent-A-Car at the Greater Rochester International Airport (ROC) offers a highly convenient solution, identifying as both a dedicated car rental agency and a van rental specialist. Positioned directly on the airport property, this location is optimized for a seamless travel experience, allowing customers to move quickly from their flight to the road for their New York State journey.

This Enterprise branch distinguishes itself not only through its prominent global brand but also through its strong local commitment and service ethos. It proudly operates as a certified women-owned business, supporting diversity and economic growth within the local Rochester community. This commitment to diverse business practices is mirrored in the exceptional customer service frequently highlighted in customer testimonials.

Real-world experiences underscore the dedication of the local team. For example, a customer arriving after a stressful day of multiple flight delays and changes praised the manager, Brendan, who "stays until all flights arrive," ensuring travelers are not left stranded even when arriving after the official counter closing time. Similarly, "Desk professional JACKSON" and the return lot staff are noted for providing "Great customer service," demonstrating a consistent focus on efficiency and professionalism. This hands-on, personalized approach to customer care—especially during late-night or difficult travel scenarios—seriously saves the day and is a major value-add for anyone traveling through the New York transport hubs.

Whether you need a quick, efficient sedan like the "25 Camry" for a business trip downstate, or a reliable passenger van for a family vacation to the Finger Lakes, this Enterprise location is equipped to handle a wide array of vehicle needs. They uphold a policy of strong operational standards, from convenient payment methods to essential accessibility features, ensuring a positive rental experience for all customers.

Enterprise Rent-A-Car is strategically located at the Greater Rochester International Airport (ROC), providing maximum convenience by eliminating the need for off-airport shuttles. Customers can complete their transaction and pick up their vehicle directly on the premises, which is a major advantage for weary travelers.

• Address: 1200 Brooks Ave- Roch. Airport, Rochester, NY 14624, USA

The facility is designed for easy access for all New York patrons, featuring critical accessibility amenities that ensure comfort and convenience from arrival to departure. This seamless integration into the airport's infrastructure makes it a top choice for travelers focused on efficiency.

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• On-site parking for rental car pick-up and drop-off

As a leading car and van rental agency, the Enterprise location at ROC provides a comprehensive range of services tailored to meet diverse New York travel requirements, from local city commutes to group road trips across the state:

• Onsite Services: Direct, in-airport rental counter and vehicle access, allowing for immediate transition from flight to car.
• Dual Rental Types: Offers specialized services as both a high-volume Car rental agency and a dedicated Van rental agency, including minivans (like the Chrysler Pacifica) and passenger vans for larger groups.
• Diverse Fleet Options: Providing a wide selection of vehicles, from small and medium cars (like the Toyota Camry and Corolla) to large, popular options like Full-size SUVs, catering to all travel purposes.
• Refueling Options: Customers have flexible choices on fuel payment, including a Prepay Fuel option for convenience, a We Refill option, or the standard You Refill option.
• After Hours Return Service: For late-night or early-morning returns, a secure drop box is available at the rental booth in the rental garage for key drop-off.
• One-Way Rentals: Policies allow for travel into Canada (with restrictions beyond Niagara Falls, Ontario), providing flexibility for extended New York and cross-border travel plans.

Beyond the standard offerings, this Enterprise location offers specific features and a level of customer dedication that sets it apart for New York travelers:

• Identifies as Women-Owned: Supporting economic diversity and local New York businesses by choosing a certified women-owned enterprise.
• Exceptional Staff Dedication: Commitment to personalized service, exemplified by management personnel (like Brendan) who stay late to ensure all delayed flights are covered, seriously saving the day for late-arriving customers.
• Active Military Discounts: Provides special pricing and benefits for active military personnel, recognizing their service and commitment.
• Modern Payment Accessibility: Accepts a variety of convenient payment methods, including major Credit cards, Debit cards, and NFC mobile payments for fast, low-touch transactions.
• Professional Staff: Customer reviews highlight the courtesy and efficiency of the "Desk professional" team and "good staff in the return lot," ensuring a pleasant interaction throughout the entire rental lifecycle.
• Quality of Fleet: Customers consistently report receiving well-maintained, efficient, and clean vehicles, such as the "25 Camry," meeting or exceeding expectations.

For New York-based customers needing to contact the Enterprise Rent-A-Car location at the Greater Rochester International Airport, the following information can be used for reservations, inquiries, or support:

• Address: 1200 Brooks Ave- Roch. Airport, Rochester, NY 14624, USA
• Phone: (833) 813-5265
• Mobile Phone: +1 833-813-5265

Choosing Enterprise Rent-A-Car at the Greater Rochester International Airport (ROC) is an excellent decision for New York travelers who prioritize reliable vehicles, comprehensive fleet options (including specialized van rentals), and, most critically, dedicated customer service. The numerous positive customer testimonials are not focused on price or car size alone; they emphasize the human element of the service, highlighting staff like Jackson and manager Brendan.

The factor that truly makes this location worth choosing is the Proactive Customer Care during Disruptions. In the often stressful environment of air travel, knowing that the local management stays late specifically to accommodate delayed flights—as one customer stated, "this seriously made my night"—provides an invaluable peace of mind. This dedication ensures that no matter how challenging your travel day has been, a pleasant and helpful professional will be at the counter to get you on your way. For any New Yorker who has experienced a delayed flight, this level of commitment is priceless.

Additionally, the broad range of vehicles as both a car rental and van rental agency, coupled with the community benefit of supporting a women-owned business and providing discounts for active military personnel, makes Enterprise a well-rounded and responsible choice. The convenience of the on-site airport location, the efficient check-in/check-out process, and the ability to find a clean, reliable car or van for any purpose solidifies its standing as a premier rental provider in the Western New York region.

Enterprise Rent-A-Car

1200 Brooks Ave- Roch. Airport, Rochester, NY 14624, USA