Enterprise Rent-A-Car Introduce
For residents of the Peninsula and the greater Bay Area, finding a reliable and conveniently located vehicle rental service is essential, whether you're navigating temporary vehicle repairs, planning a weekend escape, or handling a business trip. Enterprise Rent-A-Car at 477 E Hillsdale Blvd in San Mateo, CA, serves as a dedicated neighborhood car and van rental agency, emphasizing customer service and community convenience over the hassle often associated with major airport locations.
This Enterprise branch is a key resource for the San Mateo community, offering a broad spectrum of vehicles to meet diverse transportation needs. From compact, fuel-efficient sedans ideal for the daily commute through Silicon Valley to spacious vans perfect for moving or transporting a large group to a Giants game or a day at the beach, the location is equipped to keep California life moving. As a well-established national brand, Enterprise maintains a commitment to vehicle cleanliness and maintenance, ensuring that customers receive a reliable and well-prepared car upon pickup.
Notably, this specific San Mateo location proudly identifies as a **women-owned business**, reflecting the diversity and entrepreneurial spirit of the California business landscape. This distinction is often a valued point for local customers who seek to support diverse-owned enterprises within their community. Furthermore, the branch is recognized for offering **active military discounts**, providing special rates as a gesture of gratitude and support for the men and women serving our country.
The Enterprise Rent-A-Car office is conveniently situated on East Hillsdale Boulevard, a major thoroughfare in San Mateo, making it highly accessible for residents coming from the surrounding cities on the Peninsula. The address is:
477 E Hillsdale Blvd, San Mateo, CA 94403, USA
This location is designed for maximum customer convenience, offering several logistical benefits that set it apart from airport counterparts:
- **On-site Parking:** The availability of dedicated on-site parking makes both vehicle pickup and return simpler for customers driving their personal vehicle to the branch.
- **Neighborhood Focus:** Its positioning in a neighborhood setting means it is easily reached via local streets and is typically less prone to the complex traffic patterns surrounding major airports like SFO.
- **Accessibility Features:** The branch ensures a welcoming experience for all customers by providing a **Wheelchair accessible entrance** and a **Wheelchair accessible parking lot**. Additionally, Enterprise offers adaptive driving devices, such as hand controls, free of charge, though customers should call the national reservation line in advance to ensure the vehicle is prepared for their needs.
One of the hallmark features of Enterprise's non-airport branches is their **free customer pickup service** from a home, office, or repair shop within a reasonable distance during normal business hours. This service is a significant value-add, particularly for local users whose own car is unavailable due to an accident or maintenance, as noted in customer reviews.
The San Mateo Enterprise location provides comprehensive rental services, catering to a wide array of personal and commercial needs:
- **Diverse Vehicle Fleet:** Offering a selection that spans economy, compact, mid-size, full-size cars, SUVs, luxury vehicles, and commercial vans. The branch is identified as both a Car rental agency and a **Van rental agency**.
- **Free Customer Pickup Service:** A highly valued service where staff will pick up customers from their home or repair shop and bring them to the rental office to complete the paperwork and get their vehicle. This service is non-airport and subject to staff availability and geographical restrictions.
- **Insurance Replacement Rentals:** Specializing in coordinating directly with auto body shops and insurance companies to facilitate quick and seamless replacement vehicle rentals for customers involved in accidents or repairs.
- **Flexible Payment Options:** Accepting various payment methods, including **Credit cards**, **Debit cards**, and **NFC mobile payments**, providing convenience for all renters.
- **One-Way Rentals:** Allowing vehicles to be picked up in San Mateo and dropped off at another Enterprise location nationwide, though restrictions on vehicle type and drop-off charges may apply.
- **Long-Term and Monthly Rentals:** Providing cost-effective options for extended rental periods, ideal for long-term projects or visitors to the Bay Area.
- **After-Hours Return:** Providing a secure key drop box for vehicle returns outside of normal operating hours, though the renter's financial responsibility for the vehicle continues until the branch inspects it the following business day.
Beyond the standard vehicle rental offerings, this particular San Mateo branch offers compelling features for its local clientele:
- **Women-Owned Business:** Support a diverse, locally-identified business that contributes to the economic vitality of the San Mateo community.
- **Active Military Discounts:** Acknowledging and serving the military community with special discounted rates for leisure travel.
- **Seamless Auto Body and Insurance Coordination:** Known for working directly with local body shops and insurance adjusters (often using Enterprise's proprietary ARMS system), which significantly reduces the administrative burden on the customer during a stressful time like a repair or accident.
- **Free Customer-Focused Pickup:** The availability of this service removes a common barrier to renting a vehicle and highlights the branch's neighborhood service commitment.
- **Technology-Forward Payments:** The acceptance of **NFC mobile payments** provides a quick and modern transaction experience for technologically inclined customers.
- **Convenient Operating Hours:** Typically offering extended hours on weekdays and Saturday availability, making it easier for customers to pick up and return vehicles outside of standard 9-to-5 schedules.
For current hours of operation, to arrange for the free customer pickup service, or to inquire about vehicle availability and current rates, customers should contact the branch using the following details:
Address: 477 E Hillsdale Blvd, San Mateo, CA 94403, USA
Phone: (650) 570-6677
Mobile Phone: +1 650-570-6677
When calling, especially to arrange a pickup, it is recommended to have your reservation number and location details ready to ensure the fastest possible service. Customers planning to use a debit card for payment should review Enterprise's specific debit card policy, as additional identification or documentation may be required.
The Enterprise Rent-A-Car location on E Hillsdale Blvd in San Mateo is an exceptionally strong choice for California users who need a **replacement vehicle** or require the **convenience of a free customer pickup**. Its proven track record of working effectively with auto body shops and insurance providers, as demonstrated by customer feedback, makes it a stress-reducing option during a personal vehicle crisis.
Furthermore, the combination of being a **women-owned business** with dedicated **active military discounts** allows customers to choose a service that aligns with their values and offers tangible benefits. For residents of the Peninsula, the easily accessible neighborhood location, ample on-site parking, and commitment to comprehensive fleet options—including vans—cement its status as a top local mobility provider.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
477 E Hillsdale Blvd, San Mateo, CA 94403, USA
Enterprise Rent-A-Car Reviews
pricepick upinsurancedrivinghomegasdiscountbrandcleanauto body shop
★ 5★ 4★ 3★ 2★ 1Reps were super helpful in getting me a good rental price to fit what my insurance would cover after I got in a fender bender. They also worked directly with the auto body shop so that I was able to drop off my rental at the shop and then they coordinated the return to the Enterprise lot. that was so nice. thank you!
October 08 · Archer SmithI recently (a month ago) picked up a vehicle from this Enterprise Rent-A-Car Dealership and had a great experience. Please note that I was picking up a vehicle that was paid for on behalf of an insurance company while my car was in the shop. When I arrived, I was greeted by a friendly face at the front desk, which turned out to be the General Manager (Emily). After verifying identity and payment on file, I was on my way. Upon return , I was able to return the car to the car shop that I picked up my car from. Your miles may vary based on staff availability and business partnership. Overall, great experience with this branch.
March 30 · Andrew LiaoVery friendly staff. Great weekly rates and I was picked up at the repair shop where I dropped off my car. When I returned the rental car I was dropped off at the repair shop. Great overall experience!!
August 13 · Jim CopelandEmily , Ryan, and Ed are an absolutely unstoppable team providing a very professional experience with efficiency, transparency, and quality with cleanliness. Such a good experience
September 17 · william perryI visited Enterprise Rent-A-Car with my wife to pick up a rental vehicle. The insurance company had asked if I had any preferred rental providers. Since I had no specific preference, I chose Enterprise due to its proximity to my residence.Upon arrival, we were assisted by Emily, the store manager. Unfortunately, her demeanor was neither friendly nor helpful. I requested a small-sized car or a sedan, but she informed me that only a truck was available, with no other options. As I am not accustomed to driving large trucks and do not feel comfortable doing so, I inquired whether I could take an Uber to another Enterprise location to pick up a smaller vehicle. Emily responded that all other locations were out of cars. Left with no alternative, I reluctantly accepted the truck.After driving just a few blocks, I noticed that the gas tank was nearly empty. I proceeded to the Safeway parking lot to visit my bank and nearly collided with a parked car due to the vehicle's size. Concerned for my safety, I returned to the Enterprise location, threw the keys on the desk, and informed Emily that I had almost hit another vehicle. She responded by rolling her eyes and smirking. I again asked if there were any other locations with smaller cars, but she refused to assist. When I requested contact information for the general manager, she declined to provide any details.Subsequently, I contacted the Enterprise location in Burlingame myself. They informed me that a car was available at the San Bruno location. I asked if they could transfer me to San Bruno to reserve the vehicle. However, during this process, Emily, the store manager, blocked me from renting at all Enterprise locations. Additionally, Mo, the assistant manager—whom I had not previously interacted with—rudely stated, "No cars for you; we have blocked you from all our stores."I then took an Uber to the Hertz location in Burlingame, where the staff were exceptionally helpful and provided me with a brand-new electric car, accompanied by excellent customer service.M Adam
April 16 · Michael Adam
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