Enterprise Rent-A-Car La Mesa, CA: Local Car & Van Rental Services

Enterprise Rent-A-Car Introduce

For residents and visitors in the greater San Diego County area, finding a reliable, conveniently located, and customer-focused car rental service is essential, whether for a quick errand, a necessary replacement vehicle, or a full California road trip adventure. Enterprise Rent-A-Car in La Mesa, CA, has established itself as a key resource for both car and van rental needs in the region. Situated just east of San Diego, this location serves as a friendly, local neighborhood branch committed to providing a diverse fleet and attentive service. It is noteworthy that this branch identifies as women-owned, contributing to the diverse business landscape of California.

The range of services offered by Enterprise aims to cover various mobility requirements. From compact economy cars perfect for city driving and fuel efficiency to larger SUVs, pickup trucks, and a variety of vans suitable for groups or moving, their fleet is designed to accommodate nearly every need. However, as some customer feedback indicates, the availability of specific vehicle types, especially specialty or luxury classes, may vary and is subject to reservation fulfillment logistics, which can occasionally lead to disappointments if the reserved category is not available upon arrival. While this highlights a common industry challenge, the branch's primary focus remains on securing a vehicle for the customer's travel continuation.

Location and Accessibility

The Enterprise Rent-A-Car branch is conveniently located in La Mesa, CA, making it easily accessible for customers throughout the eastern San Diego region.

Address: 8323 Hercules St, La Mesa, CA 91942, USA
The location benefits from key accessibility features, including a wheelchair accessible entrance and a wheelchair accessible parking lot, demonstrating an effort to accommodate all members of the California community.
While not an airport location, its neighborhood placement on Hercules Street offers straightforward access for local pickups, especially for customers whose personal vehicles are in a nearby repair shop or who simply need a rental for local use.
Business hours generally run from Monday through Friday, 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 2:00 PM, with the branch typically closed on Sunday. Customers should always confirm current operating hours before planning a visit or return.

Services Offered

As a dual car rental and van rental agency, the Enterprise location in La Mesa provides a comprehensive selection of options to meet different transport demands for both individuals and businesses.

Car Rental Agency: Offering vehicles ranging from small and mid-sized sedans to full-sized cars, SUVs (including models like the Jeep Cherokee or Chevrolet Equinox), and potentially luxury vehicles (though specific availability can be limited).
Van Rental Agency: Providing various passenger vans (such as minivans and larger passenger vans for up to 15 people) and cargo vans, which are excellent options for family trips, group outings, or moving tasks around Southern California.
Insurance Replacement Rentals: A core service for customers needing a temporary vehicle while their own is undergoing repair after an accident or service.
Flexible Payment Options: The branch accepts major credit cards and debit cards for rental transactions, as well as NFC mobile payments, providing multiple choices for customers.
Optional Services: Customers can typically choose options such as Damage Waiver (DW), Extended Protection, and various refueling services (prepay, have Enterprise refill, or customer refills).

Features and Highlights

The Enterprise Rent-A-Car location in La Mesa distinguishes itself with several key features that enhance the customer experience and reflect a commitment to the local community.

Identified as Women-Owned: This distinction highlights the local branch's contribution to women in business and may appeal to customers who prioritize supporting diverse ownership.
Active Military Discounts: The branch proudly offers special rates and discounts specifically for active military personnel, recognizing the service of those in the armed forces, which is a significant feature in the San Diego region with its large military presence.
Commitment to Cleanliness: Multiple customer comments consistently mention that the cars are clean, indicating adherence to high standards for vehicle maintenance and presentation.
Highly Professional Staff: Despite broader corporate issues mentioned in reviews, a strong point of the La Mesa location is the dedication of its individual staff members. Employees have been noted for their grace, patience, and professionalism, even when managing high volumes of customers and phone calls simultaneously, creating a positive and attentive service environment.
Accessibility: The provision of wheelchair accessible parking and entrance ensures a more inclusive service experience for all members of the California community.

Contact Information

For current availability, reservations, or specific vehicle inquiries, interested parties can reach out to the La Mesa branch using the following details:

Address: 8323 Hercules St, La Mesa, CA 91942, USA
Phone: (619) 698-2505
Mobile Phone: +1 619-698-2505

What is Worth Choosing This Location

Choosing the Enterprise Rent-A-Car in La Mesa is a decision to support a local, women-owned business that shows specific appreciation for the military community through dedicated discounts. While customer experiences across large corporate networks can sometimes be inconsistent, this specific La Mesa branch stands out for the exceptional, person-focused service delivered by its on-site team. Reviewers frequently highlight specific staff members who go above and beyond, managing stress with professionalism and ensuring customers feel respected and informed throughout the rental process. This level of calm, personalized service, even in busy or challenging circumstances, is a considerable advantage that sets this local Enterprise apart from a standard rental counter experience.

For those living in or traveling through the La Mesa and wider San Diego areas who need a dependable vehicle—from a clean, economical car for local travel to a van for group transport—the combination of diverse fleet options (pending availability), convenient neighborhood access, and a demonstrable commitment to high-touch customer interaction makes the 8323 Hercules St location a solid option for car and van rental in Southern California. Customers should, however, be proactive in confirming their specific reservation details and needs, especially for specialty vehicles, as is often advised across the entire car rental industry. Ultimately, the local team's commitment to making a potentially stressful situation smoother for the California driver is the compelling reason to choose this branch.

Enterprise Rent-A-Car Details

From the business
Identifies as women-owned

Highlights
Active military discounts

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot

Payments
Credit cards
Debit cards
NFC mobile payments
Credit cards

Enterprise Rent-A-Car Photos

Enterprise Rent-A-Car Location

Enterprise Rent-A-Car

California San Diego County La Mesa Hercules Street

8323 Hercules St, La Mesa, CA 91942, USA

Enterprise Rent-A-Car Reviews

An average rating of ★4.1 from 504 user reviews.

managermoneytruckgasvaninsurance companyhappycallpressurediscount

★ 5★ 4★ 3★ 2★ 1

Our recent experience with Enterprise was incredibly disappointing from start to finish. While I want to be clear that the associates I dealt with during pick-up and along the way were generally polite, the overall rental process was a complete failure.We were on a month-long road trip when our personal vehicle (a Lincoln Aviator) went into the shop. We specifically booked a luxury SUV so we’d have enough room for our, luggage. When we arrived, our reserved vehicle wasn’t available. Instead, we were given a small two-row Chevy SUV—nowhere near comparable to what we booked. I even offered to wait and pay extra for a Jeep Wagoneer I saw on the lot, but was told it was reserved for someone else. So why was my reservation downgraded, but theirs was honored?I was told I could swap the car at another Enterprise during our trip, but that never happened. I stopped at four different locations and none had anything larger. Even when the check engine light came on, they still couldn’t (or wouldn’t) replace the vehicle, leaving me to risk breaking down with my 9-year-old son on a long road trip.What’s worse, Enterprise locations don’t seem to communicate with each other. There’s no system to check availability at other branches, so customers waste hours driving from location to location, hoping to get lucky. Corporate clearly doesn’t have enough vehicles to meet reservations, and the system doesn’t support employees or customers.The final straw was drop-off. I had a 6:00 PM drop-off appointment—which, according to Enterprise, still includes in-person service. I arrived exactly on time after a 7-hour drive, only to find the doors locked. An employee sat at the counter and refused to let me in, claiming they were closed—despite my scheduled appointment time. He didn’t even get up to check or talk with me until I insisted, and his attitude was unacceptably rude. I had planned to refill the tank before drop-off, but the nearby gas station’s pump wouldn’t take debit cards. I explained the situation and asked if, given all the trouble and the fact the car was never what I booked, they could waive the fuel charge. He acted as if I was being an inconvenience for even asking, though he eventually agreed.Enterprise, please get it together. If you can’t honor reservations, can’t replace unsafe vehicles, can’t communicate between locations, and can’t even honor scheduled in-person drop-offs, you are failing your customers. I will be rethinking any future rentals with this company.
July 29 · Nicole Brummett
Cars are always clean.I rented a vehicle from the Enterprise location in La Mesa, CA, and I had the pleasure of being assisted by representative Chris Payne. During the time of my visit, Chris was the only employee available to help all customers which include checking them in, showing available rentals to customer, and answering the phone line which continued to constantly ring. In taking care of all these duties at the same time, Chris handled everything with incredible grace, professionalism, and patience.Chris always checked on customers and made sure to communicate with us to ensure we knew when we were next and to make sure we were comfortable. Even while managing multiple customers on his own, he remained calm, kind, and attentive. Even with everything going on, Chris took the time to walk me through my rental, answered my questions, and never once made me feel rushed.What also stood out was how personable and genuine Chris was. He treated all customers with care and respect, creating a positive experience even in a situation that could have easily felt chaotic and stressful. There were at least 6-7 customers that were visiting at the same time I was there.It’s rare to see someone manage that kind of pressure with such a positive attitude and commitment to excellent service, especially today. Enterprise is lucky to have someone like Chris Payne on their team, and because of him, I’ll absolutely return to the La Mesa location for future rentals. Chris Payne sets the great standard for customer service, and this would be excellent training for other Enterprise locations.I would like to thank Chris for his great customer service.
July 24 · K
I recently rented from the La Mesa Enterprise location. I had a reservation for 10:00am and arrived at 10:05am. After waiting a few minutes, I was told at 10:15am that four other customers were ahead of me and I would have to wait another 30 minutes for my rental. At 10:30am, the assistant manager, Lexi, told me it was a busy Saturday and that I needed “to have patience,” while also incorrectly claiming I had arrived at 10:15am. I explained that my reservation was at 10:00am, that I had arrived on time, and that I was on a tight schedule.By 10:40am, I went back inside to ask the manager if the vehicle would be ready soon. He informed me that they had many “same-day rentals” and that my car was being “cleaned,” so it would be another 10–15 minutes. I even told him I would rather take the car uncleaned than continue waiting. Despite this, I did not receive my rental until nearly an hour after my scheduled reservation.What makes this worse is that my daughter had the exact same experience at this location just a few months ago—she also had a reservation and still had to wait 30+minutes for her car. The manager tried to claim this is not a common occurrence, but clearly it is.This entire experience was unacceptable. The assistant manager’s dismissive comment about having patience, along with management’s lack of preparation for a busy Saturday, shows poor customer service and inefficient operations. The whole point of making a reservation is to ensure a car is ready at the reserved time—not to wait while being given excuses.I will not rent from Enterprise again.
September 06 · Clari U
This is my favorite Enterprise location! I have been using Enterprise for years as my choice rental company for both work and personal use. The vehicles are always in great condition and most importantly the customer service is excellent! At this location specifically, I’m typically in and out in no time, at both pick up and drop off. Everyone always has a smile. I’ve even witnessed some difficult moments as people navigate insurance coverage, they are just all around a caring team. Keep up the great work. Customer service isn’t easy, but I appreciate it!!!
August 07 · Keshia Javisjones
I am pretty shocked that this location is rated 4.1 stars at the moment. Terrible service, liars, and lazy. We had booked a rental for pick up at 5:30pm on a Friday. When we came in, the guy at the counter (he’s pretty hefty) said that he tried to call us to let us know they didn’t have the rental. When we asked when he tried to call as we didn’t receive any missed calls, he said “we might’ve had the wrong number”. It is in the reservation, how could you have the wrong number? “I don’t know, I don’t know” is all he can say. That’s because he never called! As we were leaving we noticed him get glued back on his cellphone and walked back to the back. You would think for someone who is glued to his cellphone should know how to actually make calls. Go figure. Whoever this was working this shift needs more training and customer service skills, or another job. Beyond frustrated with the lack of professionalism in this place, it’s almost laughable. I highly recommend you rent from a different location.
September 26 · Marella D