Enterprise Rent-A-Car

- 489 Hurricane Shoals Rd NE, Lawrenceville, GA 30046

For residents and visitors in Gwinnett County, the Enterprise Rent-A-Car branch located on Hurricane Shoals Road NE in Lawrenceville, GA, has established itself as a premier destination for reliable transportation. This location, operating as a dedicated Car rental agency and Van rental agency, is part of a nationally recognized brand but is celebrated locally for its exceptionally high standard of customer service—a quality that consistently sets it apart from other rental options in the Georgia area.

Customer feedback paints a picture of a team that is not just professional, but genuinely caring and attentive. One Georgia customer passionately declared the staff as "the Best of the Best overall Customer Service," citing specific instances of staff members, including "Ms. Cindy" and other team members, for being "so concerned and understanding" and always "nice and very kind and professional." This personal commitment to the renter's experience highlights the branch's focus on courtesy and patience, ensuring that every interaction is positive and respectful.

Crucially, this local branch has also proven its ability to effectively resolve issues that originate from the corporate level. One renter who had a "nightmare" experience with the general call center noted that the Shoals Road branch team "went above and beyond" to fix the problem, modifying the reservation and demonstrating "true professionalism, courtesy, and genuine customer care." This willingness to "save the day" for local customers solidifies their reputation as a branch that puts the community first, making it a reliable and trustworthy choice for all personal and business rental needs in Lawrenceville.

The Enterprise Rent-A-Car location is conveniently situated in Lawrenceville, making it easily reachable for residents throughout Gwinnett County. The address places it in a high-traffic, accessible area, simplifying the logistics of vehicle pick-up and return for local users.

489 Hurricane Shoals Rd NE, Lawrenceville, GA 30046, USA

The facility is designed with user convenience and accessibility as a priority, featuring several key operational and physical amenities:

• On-site parking is available, providing a designated, stress-free space for customers to park their personal vehicles while completing the rental process or when returning their rental car.
• Wheelchair accessible entrance is provided, ensuring smooth and easy access into the office for all customers, regardless of mobility needs.
• Wheelchair accessible parking lot spaces are clearly marked and available, offering convenient and safe parking right at the location.

The easily located branch, combined with functional accessibility features and on-site parking, contributes to the overall seamless and user-friendly experience reported by local customers.

This Enterprise location is structured to meet a wide variety of transportation demands for the Lawrenceville community, offering diverse rental options and streamlined service delivery.

• Car Rental Agency Services: The core offering includes a wide selection of vehicles from a standard fleet, providing reliable, clean cars for daily commutes, short trips, or replacement vehicles following an accident or repair. The vehicles are consistently praised for their quality.
• Van Rental Agency Services: The location specializes as a Van rental agency, making it a crucial resource for customers needing larger capacity transportation. This includes minivans for family trips, or potentially larger passenger vans (such as 12- and 15-passenger models) for group outings, church events, or team travel across Georgia.
• Onsite Services: All rental transactions, vehicle inspections, and customer support are handled as Onsite services, ensuring immediate, face-to-face assistance from the highly-rated local team.
• Flexible Payment Options: The branch accepts a modern, comprehensive range of payment methods, including major Credit cards, Debit cards, and the quick, secure option of NFC mobile payments (such as Apple Pay or Google Pay).
• After-Hours Vehicle Return: For added flexibility, the branch offers an after-hours service, allowing customers to safely drop off their vehicle and keys outside of regular business hours.

The Enterprise Rent-A-Car on Hurricane Shoals Road is distinguished by several key features that enhance the rental process for local customers, particularly those in the Georgia region.

• Top-Tier Local Customer Service: The primary highlight is the exceptional, personalized service provided by the local team. Customers consistently laud the staff for their professionalism, kindness, patience, and genuine "caring and understanding," indicating a service level that far exceeds typical expectations.
• Active Military Discounts: The agency is proud to offer special rates and programs, noted as Active military discounts. These benefits provide important savings for active-duty military personnel, veterans, and military families when renting for leisure or official travel, demonstrating support for the local service community.
• Seamless Digital Payments: The acceptance of NFC mobile payments provides a significant modern convenience, allowing for faster and more secure contactless transactions at the counter.
• Accessibility and Convenience: With a Wheelchair accessible entrance and Wheelchair accessible parking lot, the facility ensures a barrier-free experience for customers with mobility challenges. The provision of On-site parking for personal vehicles further streamlines the pickup process.
• Reliable Issue Resolution: The local team's ability to correct call center mistakes and provide proactive, dedicated support is a major confidence booster for customers, ensuring that if a problem arises, the Lawrenceville branch is the reliable point of contact to "save the day."

To arrange a car or van rental, or to inquire about services, local users can contact the Enterprise Rent-A-Car branch in Lawrenceville, GA, using the information below:

• Address: 489 Hurricane Shoals Rd NE, Lawrenceville, GA 30046, USA
• Phone: (770) 243-1877
• Mobile Phone: +1 770-243-1877
• Agency Types: Car rental agency, Van rental agency

Choosing the Enterprise Rent-A-Car location on Hurricane Shoals Road NE in Lawrenceville is an excellent decision for any Georgia resident prioritizing a truly exceptional customer experience alongside a reliable vehicle. The overwhelming local endorsement of the staff's professionalism, kindness, and willingness to go "above and beyond" is a clear indicator that this branch excels at customer care—a critical factor often overlooked in the rental industry. Customers can be confident that they are dealing with a local team that is committed to making the process "effortless."

Furthermore, the ability to rent specialized vehicles, such as larger passenger vans, makes it a one-stop-shop for both individual and group transportation needs. The practical considerations—including Active military discounts, multiple convenient payment options like NFC mobile payments, and full accessibility features—ensure that the experience is not only pleasant but also efficient and inclusive. For a trustworthy, professional, and genuinely caring car and van rental service in the Gwinnett County area, this specific Enterprise branch is widely regarded as the superior local choice.

Enterprise Rent-A-Car

489 Hurricane Shoals Rd NE, Lawrenceville, GA 30046, USA