Enterprise Rent-A-Car Introduce
For residents and visitors in Gwinnett County, the Enterprise Rent-A-Car branch located on Hurricane Shoals Road NE in Lawrenceville, GA, has established itself as a premier destination for reliable transportation. This location, operating as a dedicated Car rental agency and Van rental agency, is part of a nationally recognized brand but is celebrated locally for its exceptionally high standard of customer service—a quality that consistently sets it apart from other rental options in the Georgia area.
Customer feedback paints a picture of a team that is not just professional, but genuinely caring and attentive. One Georgia customer passionately declared the staff as "the Best of the Best overall Customer Service," citing specific instances of staff members, including "Ms. Cindy" and other team members, for being "so concerned and understanding" and always "nice and very kind and professional." This personal commitment to the renter's experience highlights the branch's focus on courtesy and patience, ensuring that every interaction is positive and respectful.
Crucially, this local branch has also proven its ability to effectively resolve issues that originate from the corporate level. One renter who had a "nightmare" experience with the general call center noted that the Shoals Road branch team "went above and beyond" to fix the problem, modifying the reservation and demonstrating "true professionalism, courtesy, and genuine customer care." This willingness to "save the day" for local customers solidifies their reputation as a branch that puts the community first, making it a reliable and trustworthy choice for all personal and business rental needs in Lawrenceville.
The Enterprise Rent-A-Car location is conveniently situated in Lawrenceville, making it easily reachable for residents throughout Gwinnett County. The address places it in a high-traffic, accessible area, simplifying the logistics of vehicle pick-up and return for local users.
489 Hurricane Shoals Rd NE, Lawrenceville, GA 30046, USA
The facility is designed with user convenience and accessibility as a priority, featuring several key operational and physical amenities:
- On-site parking is available, providing a designated, stress-free space for customers to park their personal vehicles while completing the rental process or when returning their rental car.
- Wheelchair accessible entrance is provided, ensuring smooth and easy access into the office for all customers, regardless of mobility needs.
- Wheelchair accessible parking lot spaces are clearly marked and available, offering convenient and safe parking right at the location.
The easily located branch, combined with functional accessibility features and on-site parking, contributes to the overall seamless and user-friendly experience reported by local customers.
This Enterprise location is structured to meet a wide variety of transportation demands for the Lawrenceville community, offering diverse rental options and streamlined service delivery.
- Car Rental Agency Services: The core offering includes a wide selection of vehicles from a standard fleet, providing reliable, clean cars for daily commutes, short trips, or replacement vehicles following an accident or repair. The vehicles are consistently praised for their quality.
- Van Rental Agency Services: The location specializes as a Van rental agency, making it a crucial resource for customers needing larger capacity transportation. This includes minivans for family trips, or potentially larger passenger vans (such as 12- and 15-passenger models) for group outings, church events, or team travel across Georgia.
- Onsite Services: All rental transactions, vehicle inspections, and customer support are handled as Onsite services, ensuring immediate, face-to-face assistance from the highly-rated local team.
- Flexible Payment Options: The branch accepts a modern, comprehensive range of payment methods, including major Credit cards, Debit cards, and the quick, secure option of NFC mobile payments (such as Apple Pay or Google Pay).
- After-Hours Vehicle Return: For added flexibility, the branch offers an after-hours service, allowing customers to safely drop off their vehicle and keys outside of regular business hours.
The Enterprise Rent-A-Car on Hurricane Shoals Road is distinguished by several key features that enhance the rental process for local customers, particularly those in the Georgia region.
- Top-Tier Local Customer Service: The primary highlight is the exceptional, personalized service provided by the local team. Customers consistently laud the staff for their professionalism, kindness, patience, and genuine "caring and understanding," indicating a service level that far exceeds typical expectations.
- Active Military Discounts: The agency is proud to offer special rates and programs, noted as Active military discounts. These benefits provide important savings for active-duty military personnel, veterans, and military families when renting for leisure or official travel, demonstrating support for the local service community.
- Seamless Digital Payments: The acceptance of NFC mobile payments provides a significant modern convenience, allowing for faster and more secure contactless transactions at the counter.
- Accessibility and Convenience: With a Wheelchair accessible entrance and Wheelchair accessible parking lot, the facility ensures a barrier-free experience for customers with mobility challenges. The provision of On-site parking for personal vehicles further streamlines the pickup process.
- Reliable Issue Resolution: The local team's ability to correct call center mistakes and provide proactive, dedicated support is a major confidence booster for customers, ensuring that if a problem arises, the Lawrenceville branch is the reliable point of contact to "save the day."
To arrange a car or van rental, or to inquire about services, local users can contact the Enterprise Rent-A-Car branch in Lawrenceville, GA, using the information below:
- Address: 489 Hurricane Shoals Rd NE, Lawrenceville, GA 30046, USA
- Phone: (770) 243-1877
- Mobile Phone: +1 770-243-1877
- Agency Types: Car rental agency, Van rental agency
Choosing the Enterprise Rent-A-Car location on Hurricane Shoals Road NE in Lawrenceville is an excellent decision for any Georgia resident prioritizing a truly exceptional customer experience alongside a reliable vehicle. The overwhelming local endorsement of the staff's professionalism, kindness, and willingness to go "above and beyond" is a clear indicator that this branch excels at customer care—a critical factor often overlooked in the rental industry. Customers can be confident that they are dealing with a local team that is committed to making the process "effortless."
Furthermore, the ability to rent specialized vehicles, such as larger passenger vans, makes it a one-stop-shop for both individual and group transportation needs. The practical considerations—including Active military discounts, multiple convenient payment options like NFC mobile payments, and full accessibility features—ensure that the experience is not only pleasant but also efficient and inclusive. For a trustworthy, professional, and genuinely caring car and van rental service in the Gwinnett County area, this specific Enterprise branch is widely regarded as the superior local choice.
Enterprise Rent-A-Car Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
489 Hurricane Shoals Rd NE, Lawrenceville, GA 30046, USA
Enterprise Rent-A-Car Reviews
teampick upphonemoneymanagementpricedrivingSUVsympathytrainee
★ 5★ 4★ 3★ 2★ 1Yazzzzzzzzzzz the Best of the Best overall Customer Service, Quality of their Cars caring and understanding just isn’t enough to say about this location!!! I’ve used other locations but this particular one out does all others!! Got a call from Ms. Cindy being so concerned and understanding that brought me to Tears. I will not leave all the other staff especially the young Man that checked me in last week he’s always nice and very kind and professional and the young lady that helped me also. I thank allllll of ya for doing your job with Respect caring and having patience with me. I love this location and I will always come here plus I will share my Wonderful experience with my family and Friends… Well done Team God Bless❤️💕💕💕
October 01 · Torleta GrossOne Star for the Call Center, Five for the BranchI gave the Shoals Road branch 5 stars—they went above and beyond from the moment I picked up my rental, to driving there to modify my reservation after the call center failed me, and even when returning the car. Their team showed true professionalism, courtesy, and genuine customer care.That said, Enterprise’s call center was a nightmare: poor communication, staff who could barely speak or understand English, blocked my account, and refused to connect me with a supervisor then had the audacity to disconnect my call. The local team saved the day, but corporate needs to fix the call center before it ruins the customer experience.
August 28 · Donnief ThompsonHighly pleased with our experience at this Enterprise. The guy helping us and the ladies in the office were all pleasant to work with and took care of me and my wife quickly. We were very satisfied with the Hurricane Shoals branch!
August 24 · Brock KnightPlease avoid this location at all costs! I don’t want to necessarily claim what they did was fraud, but if we made a reservation for a vehicle, left with no vehicle, and no rental agreement, and were still charged, it seems like it.Earlier today, my husband came in to pick up a vehicle because the one we had booked at a different location was unavailable. We were in the middle of the car rental when their systems were shut down. Well here comes the kicker…By the time my husband left, they had charged his card $713 for both the deposit and rental, which is astounding, because we never even got a vehicle! On my husband’s end, we can see that the payment was processed with the card being inserted. Now how did they authorize a payment for a vehicle without our knowledge?Eventually we went to another Enterprise location to get a vehicle and what surprised me was that the representatives here said only a deposit should’ve been pending, IF they wanted to hold something, NOT the entire rental amount AND the deposit.No one would pick up the phone at this location to help us resolve this either. Someone needs to look into the way this Enterprise because they conduct business suspiciously.Our entire trip was shot, a whole day was wasted, and our money was taken without our approval. Our two year old was with us the entire time, running around with us for hours, when we should’ve been at our hotel already. We lost precious time on our vacation and had to drag our child through the mud. This was the worst experience we have ever had with Enterprise and I truly hope they can do better here.Update: a representative on the phone with the back office of Enterprise escalated the problem and saw that we were never refunded. We spoke with the branch manager, and he wasn’t the most pleasant; he spoke over us, was inexperienced, and unprofessional towards the end. I get that he was frustrated also, but customer service is priority. At the least, he could’ve said something to close the conversation, but he just hung up.
June 30 · Theresa NguyenGreat experience with Enterprise on Hurricane Shoals in Lawrenceville! I was picked up at the auto repair shop and driven to the rental office — so convenient. I was greeted right away, the wait was short, and the young lady gave a thorough walkthrough of the vehicle. Dropping the car back at the repair shop and having Enterprise pick it up was a huge time-saver. Smooth and professional from start to finish!
September 19 · Inez Campbell
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