Enterprise Rent-A-Car

- 400 Kidder St, Wilkes-Barre, PA 18702

For residents of Wilkes-Barre, Luzerne County, and the greater Northeast Pennsylvania region, having access to reliable, local car and van rental is essential, particularly when dealing with auto repairs, insurance claims, or planning a weekend excursion to the Poconos or beyond. The Enterprise Rent-A-Car branch located at 400 Kidder Street in Wilkes-Barre, PA, is a prominent solution, serving the community as both a general car rental agency and a van rental agency.

This location is highly regarded by local customers for its exceptional and friendly customer service, which consistently receives top marks. Reviews frequently praise the knowledgeable and approachable staff who take the time to clearly explain all rental details, ensuring a smooth and stress-free transaction from reservation to return. Customers have noted the staff’s willingness to go the extra mile, even assisting with vehicle pick-up from auto collision centers, a valuable service for those dealing with unexpected vehicle issues.

Operating as a women-owned business, the 400 Kidder Street branch maintains a professional and welcoming atmosphere. They are committed to total mobility solutions, assisting local businesses, families, and individuals. Whether you need a simple compact car for city driving or a larger SUV or van for a group trip, this location aims to meet the diverse transportation demands of Pennsylvania's local user base.

However, while the customer service is frequently rated five stars, it is important for prospective renters to be mindful of the vehicle condition upon pickup. One customer review highlighted that while their rental (a Toyota Corolla) was functional, its interior was not thoroughly cleaned. This underscores a key piece of advice from local renters: be specific about your vehicle requirements, including cleanliness, and inspect the car before finalizing the contract. The staff is described as wonderful, and a direct request during the pickup process is the best way to ensure the vehicle meets your expectations before leaving the lot.

Overall, the Wilkes-Barre Enterprise on Kidder Street is a top choice in the area for its outstanding staff and comprehensive service offerings, making it a dependable resource for all your rental needs. The consistency of positive feedback regarding staff attitude and professionalism makes this location a highly recommended choice for a personalized rental experience.

The Enterprise Rent-A-Car branch is situated in a highly convenient area of Wilkes-Barre, ensuring easy access for local Pennsylvanians, commuters, and those needing a quick entry back onto major routes.

The branch’s specific location on Kidder Street places it near major commercial zones and local transportation hubs. This area is easily navigated, providing a straightforward route for both pickup and return, minimizing travel time from surrounding towns in Luzerne County.

Physical Location: The facility is located at 400 Kidder St, Wilkes-Barre, PA 18702, USA, a key thoroughfare in the Wilkes-Barre area. This on-site service location means all transactions are handled directly at the office for maximum efficiency.

Accessibility Features: The location prioritizes universal access for all customers, providing:

• Wheelchair accessible entrance
• Wheelchair accessible parking lot

Operating Hours Note: As a non-airport branch, customers should always verify the specific operating hours, which typically run during standard business hours with reduced hours on Saturday and closure on Sunday. Enterprise’s policy for non-airport locations is to require returns during these normal business hours. If an after-hours return is necessary, renters must check for a service drop box and understand that they remain responsible for the vehicle until it is checked in on the next business day.

The 400 Kidder Street Enterprise location provides a comprehensive array of rental and supplementary services to cover all personal, family, and light commercial needs in the Wilkes-Barre area.

• Car and Van Rental Fleet: Offers a wide selection of vehicles ranging from economy/compact cars (like the Toyota Corolla mentioned in reviews) and mid-size sedans to larger SUVs, minivans, and specialized cargo vans. This dual capacity as a car and van rental agency allows for diverse usage, from daily errands to moving assistance.
• Onsite Services: All rental transactions, vehicle inspections, and customer support are handled directly at the 400 Kidder Street office, ensuring a single, centralized point of contact for local renters.
• Insurance and Replacement Rentals: Works seamlessly with insurance providers and auto collision centers to offer replacement vehicles (often covered by insurance, such as USAA) while personal cars are being repaired.
• Customer Pickup Service: As is common with local Enterprise branches, a service is often available to pick up customers and bring them to the rental office, a major convenience when a personal vehicle is unavailable (it is highly recommended to confirm this service when reserving).
• Flexible Payment Options: Accepts major Credit cards, Debit cards, and NFC mobile payments, providing various options for security deposit and rental fee settlement.
• Optional Protection Plans: Offers Damage Waiver (DW) and other protection products (such as Extended Protection and Roadside Assistance Protection) to give renters peace of mind during their travel.

This particular Enterprise branch is set apart by several key features and customer-centric policies that resonate well with the Pennsylvania community.

• Exceptional Customer Service: The most frequently praised feature, with staff noted as knowledgeable, friendly, and always willing to help, making the complex rental process easy and clear.
• Identifies as Women-Owned: Demonstrates support for diversity and a commitment to professional excellence within the local Wilkes-Barre business community.
• Active Military Discounts: Provides special pricing and benefits for active military personnel, recognizing and supporting the service of our country’s uniformed members.
• Strong Partnership with Insurance Companies: Facilitates easy, reliable, and covered rentals for customers dealing with accident claims, which is a major convenience during a stressful time.
• Detailed Explanation of Contracts: Staff takes the time to clearly explain rental agreements and fees, ensuring customers are fully informed before signing the contract.
• Accessibility Commitment: Full compliance with accessibility requirements, including a wheelchair accessible entrance and parking lot, ensuring service for all community members.

To book a rental or speak with a local representative at the Wilkes-Barre branch:

Address: 400 Kidder St, Wilkes-Barre, PA 18702, USA

Phone: (570) 829-3411

Mobile Phone: +1 570-829-3411

Choosing the Enterprise Rent-A-Car on Kidder Street in Wilkes-Barre, PA, is an excellent decision for local users seeking a reliable, customer-focused rental experience. The overwhelming consensus from real customers is that the quality of the staff and the customer service is 5-star. In the rental business, where transactions can often feel rushed or complex, the staff here stands out for being knowledgeable, friendly, and willing to invest the time to clearly explain everything. This high level of service is invaluable, especially for first-time renters or those managing rentals through an insurance claim.

Furthermore, the benefit of a local, neighborhood branch is the availability of Enterprise’s renowned Pick-Up Service (always confirm availability), which eliminates the headache of getting to the rental office when you don't have a car. The fact that the branch identifies as women-owned and provides active military discounts also demonstrates a commitment to community values and social responsibility that many local Pennsylvania customers appreciate supporting.

While one must take the local advice and be specific about the desired vehicle type and check its cleanliness before driving off, the overall reliability of the service team—who are praised for their accommodation and assistance—outweighs this minor caution. The sheer variety of the fleet, from compact cars to vans, means nearly any transportation need in the Luzerne County area can be met here efficiently. For a dependable, transparent, and service-driven car rental experience in Northeast Pennsylvania, the 400 Kidder Street Enterprise branch is highly recommended.

Enterprise Rent-A-Car

400 Kidder St, Wilkes-Barre, PA 18702, USA