Enterprise Rent-A-Car Introduce
For residents across Northwest Baltimore and surrounding Maryland communities like Pikesville and Mount Washington, the Enterprise Rent-A-Car branch at 6115 Reisterstown Rd is a trusted local resource for reliable transportation. This particular location stands out not only as a convenient neighborhood car rental agency but also as a dedicated van rental agency, serving diverse needs from daily commutes and family trips to essential cargo transport. The agency operates with a strong focus on high-quality customer service, which, according to local reviews, sets it apart as a "hidden gem" within the Enterprise network.
Enterprise has long been recognized as a leader in the rental car industry, known for its extensive network and diverse fleet, and the Reisterstown Road branch embodies this reputation. Customers in Maryland can expect a wide selection of well-maintained vehicles, ranging from fuel-efficient economy cars and comfortable full-size sedans to spacious SUVs and passenger vans. This variety ensures that whether your trip is for business, leisure, or is a necessity due to an accident or vehicle maintenance, you can find a vehicle perfectly suited to your requirements for navigating the Baltimore Beltway and beyond.
What truly enhances the appeal of this location for local users is its commitment to inclusivity and customer accommodation. The branch proudly identifies as a women-owned business, contributing to the diversity of local commerce in Baltimore. Furthermore, it actively supports the Maryland military community by offering active military discounts for leisure travel, a valuable benefit for service members, veterans, and their families. This dedication to specific customer groups, combined with highly praised professional management and staff, creates a welcoming and efficient rental experience that encourages repeat business from local customers.
Customers frequently commend the staff for their professionalism and efficiency, noting that even during busy periods, the team, led by a professional manager, works diligently to accommodate requests. This focus on getting customers "on the road within 15 minutes," as is the Enterprise standard, is a critical factor in a positive rental experience. While rental prices can fluctuate based on market demand—a common aspect of the current car rental landscape—the value of professional service and reliable vehicles at a convenient local address is a consistent draw for drivers throughout the Baltimore metro area. This consistency in service, often highlighted in customer feedback, is a strong indicator of the branch's commitment to the Maryland community.
In addition to a great vehicle selection and friendly service, the branch offers modern flexibility in its payment systems, accepting all major Credit cards, Debit cards, and NFC mobile payments. For customers opting to use a debit card, it is always wise to contact the branch directly before booking to confirm the specific local residency and financial requirements, such as a credit check and the required security deposit, to ensure a smooth and hassle-free pickup process.
Choosing Enterprise on Reisterstown Road means opting for a local branch that combines the resources and reliability of a national brand with the personalized attention of a neighborhood operation. It is a solid choice for any Maryland driver needing a rental car or van.
The Enterprise Rent-A-Car branch is situated at the readily accessible address of 6115 Reisterstown Rd, Baltimore, MD 21215, USA. This location is strategically positioned to cater to the dense residential and commercial areas of Northwest Baltimore, including the neighborhoods of Pimlico, Arlington, and Woodlawn, as well as the nearby suburb of Pikesville. Being on a major state road, the office is easy to reach by personal vehicle or public transportation in the area.
The operating hours are designed for local customer convenience, accommodating both weekday needs and weekend travel planning:
- Monday – Friday: 8:00 AM to 6:00 PM
- Saturday: 9:00 AM to 2:00 PM
- Sunday: Closed
In keeping with Enterprise's commitment to serving all community members, the facility prioritizes physical accessibility:
- Wheelchair Accessible Entrance: The building is equipped with an entrance designed for easy and unhindered access for customers using wheelchairs or other mobility aids.
- Wheelchair Accessible Parking Lot: Designated parking spots are available in the lot to ensure that customers with mobility challenges have the most convenient access to the rental office.
The 6115 Reisterstown Rd branch provides a full range of car and van rental services to the Maryland public:
- Car Rental Agency: Offers standard rental cars across all classes, including economy, compact, mid-size, full-size, premium, and luxury vehicles for all types of travel within the Mid-Atlantic.
- Van Rental Agency: Specializes in renting utility vans and passenger vans, including popular 7-passenger minivans and larger 12- and 15-passenger vans, perfect for group events, moving, or larger family outings across Maryland.
- Flexible Payment Options: Accepts all major Credit cards, Debit cards (subject to specific rental and financial qualification requirements), and NFC mobile payments for fast and secure transactions.
- Free Customer Pick-Up Service: Provides Enterprise’s famous ‘We’ll Pick You Up’ service for customers renting a car who are unable to drive to the branch themselves, offering a convenient, no-charge lift from a local residence or repair shop to the rental office during normal business hours.
- Insurance Replacement Rentals: Works directly with local insurance companies and body shops to facilitate replacement vehicles for customers whose personal cars are undergoing repairs, a core service for this neighborhood branch.
- Business and Government Programs: Caters to local companies and government/military personnel with dedicated corporate account services and discounted rates.
The Enterprise location on Reisterstown Road offers several distinctive features that are highly valued by the Maryland community:
- Identifies as Women-Owned: The branch proudly identifies as a women-owned business, demonstrating a commitment to supporting diverse local economic development within the Baltimore region.
- Active Military Discounts: Provides valuable savings with Active military discounts for leisure travel, recognizing and supporting the men and women of the United States Armed Forces stationed or living in Maryland. This often translates to a 5% discount off the base rate for leisure travel, with additional benefits possible through organizations like USAA.
- Exceptional Local Management: Praised in local customer reviews for its professional and accommodating staff and management, fostering a friendly and efficient environment even during peak operating hours.
- Accessibility Focus: Features both a Wheelchair accessible entrance and Wheelchair accessible parking lot, ensuring that transportation solutions are available to all members of the community without physical barriers.
- Convenient Location for NW Baltimore: Its prime spot on Reisterstown Road is perfectly located for residents of Pimlico, Pikesville, and other Northwest suburbs, offering a quick alternative to traveling to a downtown or airport location.
- Debit Card Acceptance: The standard Enterprise policy of accepting debit cards provides necessary financial flexibility for many local renters who may not use credit cards for every transaction.
For general inquiries, to arrange a pickup, or to confirm the requirements for your rental, customers can reach out to the 6115 Reisterstown Rd branch using the following details:
- Address: 6115 Reisterstown Rd, Baltimore, MD 21215, USA
- Phone: (410) 585-1141
- Mobile Phone: +1 410-585-1141
Enterprise Rent-A-Car at 6115 Reisterstown Rd is a clear choice for local Baltimore and surrounding county residents for several powerful reasons. First and foremost, the local branch is highly regarded for its customer-centric service, which is vital for any neighborhood business. The positive feedback surrounding the professional and accommodating staff, specifically mentioning management, indicates a high probability of a smooth rental experience, which is particularly reassuring if you need a car due to an emergency or insurance claim.
The second significant factor is the combination of social and community benefits, especially the identification as a women-owned business and the support provided to the military community through active military discounts. For Maryland customers who prefer to support diverse local enterprises or who are affiliated with the military, this branch offers an opportunity to align their spending with their values.
Finally, the logistical convenience of the location, paired with the practical fleet options, including both cars and vans, makes it a superior option over distant airport locations. The acceptance of various payment methods, including debit cards and mobile payments, further streamlines the process. When factoring in the availability of the free local pick-up service, this Enterprise branch provides a compelling, full-service local transportation solution that effectively minimizes travel friction for the Maryland driver. It delivers the reliable quality of a national brand with an exceptional level of personal, local care.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
6115 Reisterstown Rd, Baltimore, MD 21215, USA
Enterprise Rent-A-Car Reviews
teaminsurancedrivingpickupcleansitefeecallsmellbranch manager
★ 5★ 4★ 3★ 2★ 1The wait was not long.. Respectable and nice staff, with a clean environment. The cars are washed one request even though the car I got doesn't look like that but they re-wash it. Thanks yall 🫡
October 07 · omo_malleBest experience I’ve had with an enterprise car rental service in years .Even though it was costly to rent daily maybe due to market value.The Reisterstown rd location (6115) is the hidden gym of the enterprises . Very busy but the staff gets it done and the manager Dominique is very professional and does all she can to accommodate. The staff is just half the experience but overall they have earned my business back . Was pleased with our experience we had a rental for 3weeks .. and was handled correctly and professionally during our duration . Will be using this enterprise location again.
September 03 · 2Driven 2QuitAn insurance company rented a car for me from Enterprise while my car was being repaired. I was picked up at the local garage and taken to the local Enterprise location in Upper Park Heights on Resisterstown Road, 21215. The representatives I encountered were all polite. Check-in took a bit longer than I expected because there were many people waiting for service, and the phones were ringing off the hook. If I remember correctly, they said someone called off that day and they were shorthanded. It was less than 1 hour before I got my car. The car was very clean, well maintained, and the A/C worked great. When I returned the car, check-out took only a few minutes as someone inspected the car and fuel gauge. An employee drove me to my destination in the neighborhood.I would have given 5 stars except the ability to call this location and get through consistently is a question. When I was phoning to reserve a time to pick up my rental, the phones rang and rang though I tried several times. I called back another day at a different time and got through. On the day I dropped off my personal car at the garage, when the manager tried to contact Enterprise to let them know 2 customers were ready for pickup, he had to call multiple times before he got through. (On drop-off day I did not need to call to say when I was coming. I simply drove to the location and walked in.)
August 23 · Batya MosesFrom the first call to book a reservation, Dillon was extremely helpful and knowledgeable with a can-do attitude, and made sure all my needs would be met. When I arrived to pickup the rental, Hashir was very quick and efficient while being pleasant and friendly. The rental minivan was clean and smooth driving! The ease and clarity of the process from beginning to finish was fantastic. Thank you Enterprise Pimlico team!
July 09 · Chaya MosesShoutout to Kaitlyn!!!! 💯🙌🏼I had such an amazing experience at this Enterprise location, and I just have to give a special shoutout to Kaitlyn! From the moment I walked in, she greeted me right away and let me know she’d be with me shortly — I really appreciated being acknowledged so quickly. Once she finished what she was doing, she handled everything with ease. The process was smooth, stress-free, and she clearly knew exactly what she was doing.What really stood out to me though was Kaitlyn’s energy — she was so chill, upbeat, and genuinely fun. It honestly felt like I was borrowing a car from an old friend! She had me laughing and feeling totally comfortable throughout the whole process.I had wrecked my personal car while visiting Baltimore and still had to drive 8 hours back home to Indiana. I was feeling pretty down, but Kaitlyn’s good vibes and uplifting spirit really made a difference. She sent me off with such kind words and well wishes, and even when I called to let them know I had returned the vehicle, she was just as encouraging and genuinely happy I made it back safely.She is truly a phenomenal young woman, and I hope this review reaches upper management — she absolutely deserves to be recognized for her incredible customer service and spirit.Also, I want to mention that the rest of the staff at this location were just as attentive and friendly. While Kaitlyn stepped away to grab the keys and I was waiting, another employee saw me and made sure I was being helped, and even as she brought the car around, someone else checked in to make sure I was okay and had been helped. That level of attentiveness and care is rare these days — especially in a fast-paced, high-pressure business like car rentals, where emotions can run high due to accidents, unexpected fees, or delays.This team handled everything with professionalism, warmth, and compassion. I highly recommend this location, especially because of Kaitlyn and the strong team around her. Thank you all for turning a tough situation into a truly positive experience!Side note: If you leave a bad review for this location, YOU might be the problem! 😬 I’m just saying!! 🤷🏽♂️🤣🤣
June 28 · Tiffany Williams
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