Yesaway New York

- 163-33 Cross Bay Blvd, Queens, NY 11414

Introduction / Overview

Yesaway New York operates as a car rental agency serving the diverse transportation needs of residents and visitors in the New York metropolitan area. As a global car rental brand, Yesaway aims to provide competitive rates and a range of vehicles, from compact economy cars suitable for city commuting to SUVs for family trips and extended regional travel. They position themselves as an alternative to the major corporate rental agencies, often attracting customers looking for value-driven options and an efficient, straightforward rental process.

However, the customer experience with Yesaway in the New York region appears to be polarized, highlighting a significant divergence in service quality. While some customers, like those served by specific staff members, report an "absolutely brilliant and professional" experience with fast, efficient, and non-hassle rentals, others have had severely negative encounters. These negative reports cite concerns over vehicle safety and cleanliness, deceptive pricing, and questionable business practices. New Yorkers considering this option should thoroughly research their reservation and review all contract details closely to ensure a positive outcome. The agency's core business is to supply temporary passenger vehicles, and at its best, it offers a competitive price point for those looking to explore New York City and the surrounding areas without the commitment of the larger, national brands.

Location and Accessibility

The official location for Yesaway New York is at 163-33 Cross Bay Blvd, Queens, NY 11414, USA. This address places the agency in the Ozone Park/Broad Channel section of Queens, which is geographically convenient for access to major arteries leading into Brooklyn and Long Island. More critically for travelers, the location is frequently advertised as being near John F. Kennedy International Airport (JFK).

It is crucial for local users to note the reality of the location's accessibility. The office is not a counter located directly within the airport terminals or a centralized rental car facility. Customers report that, despite advertising proximity to the airport, the location is remote enough that it necessitates a private ride, such as an Uber or taxi, to reach the rental office from JFK. While some customers claim the company offers to cover this ride, one review strongly suggests this cost is often buried within the final bill, making the initial claim of "convenience" misleading. Therefore, while the address on Cross Bay Boulevard is technically in Queens, renters should factor in an extra step and cost for transport from the airport or local transit points. Renters should verify current shuttle availability and reimbursement policies *in writing* before booking, or be prepared to manage their own transit to and from the rental office.

Services Offered

As a car rental agency, Yesaway New York focuses on the core service of providing temporary vehicle hire for various customer segments, including tourists, business travelers, and local residents needing a short-term car.

• Short and Long-Term Car Rental: Offering daily, weekly, and potentially monthly rental agreements depending on the customer's needs and availability.
• Diverse Vehicle Fleet: The inventory generally includes a variety of vehicle classes such as Economy cars (e.g., Toyota Camry or similar), Compact vehicles, Intermediate/Fullsize Sedans, and SUVs (e.g., Toyota RAV4 or similar). They aim to have options for different party sizes and luggage requirements.
• Competitive Pricing: The service is often booked through international online platforms that showcase low daily rates, positioning them as a budget-friendly option against larger established rental companies.
• Optional Rental Add-Ons: Customers may have the ability to purchase supplementary insurance products, add extra drivers, or rent additional equipment, such as GPS units or child safety seats, though availability and quality can vary.
• Airport 'Proximity' Service: Although controversial, they offer a pickup/drop-off service that involves customers taking an external ride (like an Uber) from the JFK airport to the 163-33 Cross Bay Blvd location.

Features / Highlights

Yesaway's highlights lie in its potential to deliver exceptional, personalized service and low base rates, but these are contrasted sharply by highly concerning operational issues reported by a segment of customers.

• Exceptional Staff Experience: A key highlight is the stellar customer service provided by certain staff members, who were described as "brilliant and professional." When this personalized service is delivered, the rental process is noted as "fast, efficient, and non hassle."
• Value-Based Pricing Model: The company is known for its competitive pricing, offering some of the lowest comparative base rates in the highly competitive New York rental market, which appeals strongly to budget-conscious renters.
• Simplified Vehicle Groups: The fleet consists primarily of standard Economy, Compact, Intermediate, and SUV classes, making the booking process for basic passenger vehicles straightforward.
• Concerns Over Vehicle Roadworthiness: A major reported drawback is the critical issue of vehicle quality. One customer was stopped by police for a faulty tail light, raising serious safety and legality concerns about the cars being rented out in the New York area.
• Transparency Concerns: Recurring negative feedback focuses on alleged hidden fees, refusal to accept third-party insurance (such as credit card coverage), and aggressive practices regarding the mandatory security deposit, which can be up to $1000 and reportedly held for an extended period (up to 30 days).
• Credit Card Security Alarm: Perhaps the most severe reported issue involves suspicion of unauthorized credit card transactions following the rental, leading to open fraud cases—a critical risk factor for any New York customer providing payment details.

Contact Information

Customers in the New York area can contact Yesaway Car Rental using the following details to inquire about availability, confirm reservations, or address any concerns.

• Address: 163-33 Cross Bay Blvd, Queens, NY 11414, USA
• Local Phone: (929) 354-6883
• Mobile Phone: +1 929-354-6883

Given the mixed and extreme nature of customer feedback, New York renters are strongly advised to use the contact number to verbally confirm all details. Specifically, inquiries should focus on the exact total price including all fees, the mandatory security deposit amount and hold release timeline, vehicle condition guarantees, and the company's explicit policy regarding the acceptance of external (non-Yesaway) collision damage waiver insurance policies. Obtaining clarity on these points before arrival is essential to managing the rental experience.

What is Worth Choosing

Choosing Yesaway New York is only worth considering for the local New York user who places the absolute highest priority on finding the lowest possible base rental rate and is prepared to undertake extensive pre-rental verification and due diligence. For the adventurous renter who experiences the level of "excellent customer service" described by one satisfied customer, where communication is clear and the car is "excellent," Yesaway can indeed be a "wonderful change" from the "big name companies." In this best-case scenario, the agency offers an efficient, to-the-point process with competitive pricing that can save a significant amount of money.

However, the potential risks associated with this company, as detailed in multiple reviews, are substantial and must be weighed carefully against any cost savings. The recurring complaints about unroadworthy vehicles (e.g., faulty tail lights), hidden fees that significantly inflate the final price ($55 per day for mandatory insurance), aggressive deposit retention practices, and the extremely serious allegation of credit card fraud place this service in a high-risk category. For most New Yorkers who prioritize safety, full transparency, and the security of their financial information, opting for a different, more established car rental company may be a wiser and less stressful decision. Should you choose Yesaway, document everything: take photos of the car's exterior and interior at pickup, get all insurance and fee policies in writing, and use a dedicated credit card with fraud alerts enabled to mitigate the significant reported risks.

Yesaway New York

163-33 Cross Bay Blvd, Queens, NY 11414, USA