Luxury wheels away

- 162-38 Cross Bay Blvd, Howard Beach, NY 11414

For New Yorkers seeking a vehicle for a weekend getaway, a special event, or simply a temporary replacement for their own car, a local car rental agency is a frequent necessity. Luxury Wheels Away, located in the Howard Beach section of Queens, presents itself as a multi-faceted service provider. It is categorized not only as a car rental agency but also as an auto body shop, a car dealer (including used cars), a car detailing service, and a rental car return location. The business emphasizes offering an exquisite selection of luxury cars, promising an ultimate driving experience with a fleet meticulously curated to meet high standards of luxury and performance.

The company promotes a vision of providing unmatched luxury at competitive rates, aiming to make a high-end driving experience accessible. Their online presence suggests a dedication to dependability, excellence, and 24/7 support to ensure a seamless and personalized experience. They assert a commitment to a hassle-free rental process, convenient booking, and transparent pricing without hidden fees. They position themselves as an all-in-one destination where 'Luxury Meets Convenience on the Go,' catering to various mobility needs across the New York area.

However, potential renters in the New York region must conduct thorough due diligence, as is wise with any high-value transaction. While the business promotes an image of luxury and professional service, there are significant, publicly available customer reviews that raise serious concerns, particularly regarding financial practices and vehicle maintenance standards. Before committing to a rental, prospective users should carefully weigh the company’s stated offerings against the detailed experiences shared by previous clients, especially concerning security deposits and the condition of the cars upon pickup. Making an informed decision is crucial for protecting both your travel plans and your finances.

Location and Accessibility

Luxury Wheels Away is situated in the Howard Beach neighborhood of Queens, a location that offers specific geographic advantages for local users. The address is 162-38 Cross Bay Blvd, Howard Beach, NY 11414, USA. This location places the agency conveniently along a major thoroughfare connecting the mainland of Queens to the Rockaway Peninsula, offering relatively easy access to the Belt Parkway and John F. Kennedy International Airport (JFK).

Accessibility for customers is supported by the availability of a Free parking lot on site. In New York City, where parking is often a premium, this feature is a notable convenience for those who need to leave their personal vehicle while renting. The Howard Beach location serves as a suitable option for Queens residents, those in parts of Brooklyn, and people traveling to or from the local airports, offering an alternative to the crowded car rental hubs in Manhattan or at the airport terminals.

Services Offered

Luxury Wheels Away is classified as a multi-purpose facility, suggesting a broad spectrum of services beyond simple car rental transactions. These services include:

• Car Rental Agency: The primary service, focusing on providing a diverse fleet, with an emphasis on luxury cars, including models like the BMW X3. They also list more standard vehicles, such as the Hyundai Sonata and Acura Integra, indicating a range of options for various budgets and needs.
• Van Rental Agency: Though not explicitly detailed in the provided snippets, the 'Car rental agency' type often includes options for larger vehicles, which would serve local moving or group transportation needs.
• Auto Body Shop: Offering repair and structural work for vehicles, which suggests in-house maintenance capabilities.
• Car Dealer and Used Car Dealer: Selling both new and pre-owned vehicles, integrating rental operations with sales.
• Car Detailing Service: Providing professional cleaning and reconditioning of vehicles, contributing to the high standards of cleanliness the fleet should meet.
• Rental Car Return Location: Facilitating the final drop-off process for rented vehicles.
• Payment Flexibility: Accepting major Credit cards and Debit cards for rental fees and deposits.

Features / Highlights

The unique selling propositions and structural features of this Howard Beach location, based on the provided information, are:

• Fleet Focus: The company brands itself around a Luxury Fleet, offering an array of high-end and performance vehicles for a distinctive driving experience in and around New York.
• Diverse Business Model: Operating as a combined rental agency, car dealer, and auto body shop at one site, which theoretically offers comprehensive vehicle management and in-house maintenance control.
• Convenient Parking: Provision of a Free parking lot, a significant amenity for a New York City business, easing the logistics of vehicle exchange for customers.
• Multiple Payment Channels: Customers have the option to pay using both credit and debit cards, offering flexibility for deposits and rental costs.
• Booking Process: Promoting a seamless booking process and 24/7 customer support for convenience, aiming for a hassle-free service.

Contact Information

For reservations, customer service, or to address ongoing financial or vehicle issues, prospective and current customers can use the following details:

• Address: 162-38 Cross Bay Blvd, Howard Beach, NY 11414, USA
• Phone: (929) 354-6883

What is Worth Choosing

The choice to rent from Luxury Wheels Away in Howard Beach requires a careful and balanced evaluation of the potential benefits versus the documented risks. On one hand, the company promises a premium, luxury-focused rental experience with an emphasis on customer support and high-quality vehicles. Their fleet includes desirable luxury models, and the convenience of a free parking lot and a location easily accessible to Queens and JFK is a notable advantage in the NYC metropolitan area. The wide range of services, including detailing and auto body work, suggests a comprehensive facility that could ensure well-maintained cars.

However, it is crucial that New York users acknowledge and thoroughly investigate the serious customer complaints that are in the public domain. Specific feedback repeatedly highlights major issues, including the non-return of security deposits—even months after the rental—and concerning maintenance issues on rented vehicles, such as expired registration and multiple dashboard warning lights. One review mentioned a deposit of up to $1000 being held indefinitely, and a vehicle with an odor and multiple mechanical warning signs. Such issues contradict the company's promise of luxury, quality assurance, and professional service.

Therefore, while the concept of a luxury fleet in a convenient Queens location is appealing, prospective renters are strongly advised to exercise extreme caution. Before booking, ensure you have explicit, written documentation regarding the security deposit refund timeline and conditions. Given the recurring nature of the deposit complaints, local users should consider alternative, higher-rated agencies if the security of their deposit is a priority. If you do choose to rent here, thoroughly inspect the vehicle, document all issues with photos and videos before leaving the lot, and understand the terms of your contract completely. This location may be a suitable option for those who are fully aware of and willing to accept the associated risks for access to a potentially unique vehicle, but it is not recommended for renters who require guaranteed reliability and transparent, problem-free financial transactions.

Luxury wheels away

162-38 Cross Bay Blvd, Howard Beach, NY 11414, USA