Enterprise Rent-A-Car Introduce
For residents, military personnel, and business travelers in Anne Arundel County, securing reliable, clean, and comfortable transportation is paramount. The Enterprise Rent-A-Car branch located on Ritchie Highway in Glen Burnie, MD, stands as a key resource for vehicle rentals, serving as both a professional car rental agency and a van rental agency. This location is committed to meeting the diverse mobility needs of the local community, whether for a replacement vehicle while a personal car is in the shop, a minivan for a family trip, or a cargo van for local projects.
The experience at this branch is often characterized by courtesy and efficiency, as highlighted by numerous positive customer interactions. Renters frequently praise the staff for being "courteous" and "sweet," taking the time to explain the rental process and get customers "on my way" with minimal fuss. Patrons appreciate receiving a vehicle that is "really nice, clean and comfortable," ensuring a smooth ride from the moment they drive off the lot. However, as is common with any high-volume service provider, some customers have experienced challenges, often related to coordination with call centers or administrative details like fuel return policy clarity. The local team's commitment to good service, even in difficult situations, is demonstrated by staff members like "Matt," who was noted for being apologetic and operating in "good spirits." The overarching goal of the Glen Burnie team remains to deliver a reliable and positive rental experience for every Maryland driver.
The Enterprise Rent-A-Car facility is strategically located at a highly visible and easily accessible point in Glen Burnie.
The physical address is 6807 Ritchie Hwy, Glen Burnie, MD 21061, USA.
Situated directly on Ritchie Highway (Route 2), one of Anne Arundel County's primary commercial corridors, the branch is a convenient destination for customers coming from Baltimore, Annapolis, and other surrounding areas. Its location makes it particularly accessible for those needing quick in-and-out service.
The branch has taken necessary steps to ensure that the facility is accessible to all members of the community:
- Wheelchair Accessible Entrance: The main entrance is designed to be easily navigated, ensuring smooth entry for all customers.
- Wheelchair Accessible Parking Lot: Dedicated parking spots are available close to the entrance for added convenience and ease of access.
- On-Site Parking: Customers driving their personal vehicle to the location to switch into a rental benefit from available on-site parking.
This Glen Burnie Enterprise location offers a comprehensive range of transportation solutions for personal, business, and insurance-related needs common across the Maryland area.
- Diverse Car Rental Fleet: Providing a wide selection of cars, including fuel-efficient economy and compact cars, comfortable mid-size and full-size sedans, SUVs, and premium/luxury vehicles.
- Van and Minivan Rental: Specializing in larger vehicles, including minivans (for family travel) and passenger vans (potentially seating up to 15 passengers) for group transportation, alongside cargo vans for moving or commercial purposes.
- Local Customer Pick-Up Service: A standout service of Enterprise is the willingness to pick up local customers (often from their home or repair shop), streamlining the process of getting into a rental car, as confirmed by positive customer testimonials.
- Flexible Payment Options: Accepting multiple payment methods for customer convenience, including major Credit Cards, Debit Cards, and modern NFC Mobile Payments.
- After Hours Returns: For customers with late schedules, an after-hours return service is available, typically involving parking the vehicle and placing the keys in a secure drop box.
- Insurance and Collision Replacement: Dedicated support and direct billing services for rentals necessitated by vehicle repairs or insurance claims, working closely with local body shops and insurers.
- Refueling Options: Offering flexibility in how customers manage fuel, with options like pre-paying for fuel, allowing the branch to refill (for a service fee), or refilling the tank yourself before return.
- Long-Term Rentals: Solutions for customers who require a vehicle for an extended period, beyond a typical short-term rental.
The Glen Burnie Ritchie Highway branch distinguishes itself through several key features that benefit the local Maryland customer base.
- Women-Owned Business: The location proudly identifies as women-owned, contributing to local economic diversity and supporting women in business leadership.
- Active Military Discounts: In recognition of the large military community in Anne Arundel County (near Fort Meade), the branch honors Active Military Discounts, providing special rates for leisure travel.
- Convenient Customer Pick-Up: The provision of a local pick-up service—as noted in a customer review—is a significant time-saver and convenience, particularly for those whose vehicles are disabled or are without immediate transport to the rental office.
- Modern Payment Technology: Customers can take advantage of speed and security with NFC Mobile Payments, which is available in addition to traditional credit and debit card options.
- Quality and Cleanliness Assurance: Vehicles are consistently described as "nice, clean and comfortable," indicating a strong internal commitment to maintaining a high-quality, appealing fleet.
- Strategic Location: Being situated on the highly traveled Ritchie Highway makes the branch easily identifiable and convenient for regional travel, a benefit for commuters and travelers throughout the Baltimore-Washington corridor.
For current operating hours, to schedule a rental, or to arrange a local pick-up, please use the following contact details for the Glen Burnie Ritchie Highway location:
Address: 6807 Ritchie Hwy, Glen Burnie, MD 21061, USA
Phone: (410) 553-6889
Mobile Phone: +1 410-553-6889
For residents and travelers in the Glen Burnie, Pasadena, and larger Anne Arundel County area, choosing the Enterprise Rent-A-Car on Ritchie Highway offers a clear advantage centered on convenience and service. The most compelling reason to select this branch is the provision of its highly valuable local Pick-Up Service. For customers whose vehicle has broken down or is undergoing lengthy repairs, the ability to be picked up from their location by a courteous staff member removes a significant logistical headache and is a hallmark of the Enterprise brand's customer focus. This commitment to eliminating customer inconvenience is a powerful differentiator.
Furthermore, the combination of customer-friendly policies and business-specific features is unmatched. The availability of Active Military Discounts directly benefits the large veteran and active-duty population in the region. The modern payment acceptance, including NFC Mobile Payments, ensures fast transactions. While isolated service issues can occur, the branch's consistent positive reviews regarding the cleanliness of the cars and the courtesy of the on-site staff demonstrates a high baseline for quality control. Choosing this women-owned agency not only supports local business but also secures a rental from a team demonstrably focused on professional, clear, and convenient service—the key factors for a smooth and satisfying Maryland car rental experience. This location is particularly well-suited for anyone needing an immediate, hassle-free vehicle replacement or a reliable van rental in the heart of Anne Arundel County.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
6807 Ritchie Hwy, Glen Burnie, MD 21061, USA
Enterprise Rent-A-Car Reviews
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★ 5★ 4★ 3★ 2★ 1I had to put my Bronco in the shop, so Enterprise rental picked me up. I had the most courteous, sweetest young lady whom explained everything about my rental, inspected, signed then on my way. I would recommend Enterprise car rental to everyone.The vehicle was really nice, clean and comfortable. One problem tho… I only had it for 1 day. 😉 But It was a smooth ride all the way through the process!Thank you Enterprise Glen Burnie MD
December 28 · phyllis rogersTerrible experience.Not only did they tell me they had a car available at a location and when I got there via Uber there was not a car for me and they told me there was nothing they could do for me. That day I had to walk 4 miles to work. They never reimbursed me, nor did they apologize for the inconvenience. I would later find out that I got forwarded to the call center and that they were the ones that booked my appointment and screwed it up. Lastly, when I finally received my rental they told me that it had half a tank of gas and that I was to return it with half a tank of gas. However, when I returned the car with a 1/2 a tank of gas, they would call me a week later And say that it was not a full tank and that they would be charging me an exponentially large amount of money for this.It was just an overall terrible experience. They did not seem to care about the customer one bit. I plan on never using their service again after a second bad experience in a row.I will say that the person, Matt, who called me to tell me about the gas and hold charge on my rental card seemed to be in good spirits, apologetic, and an overall good person. So he might want to possibly find a different company to work for.
June 20 · JasonBasically, everything was dissatisfying. The car smelled bad and wasn't full of gas, which makes it more difficult when returning it. The car and coverage was being paid for by a third party insurance, state farm, because my car was damaged by another car. This required showing my declaration page that was liability only and getting approval from state farm, but I still got an invoice for additional coverage, a month after returning the car, and had to fight with the agency to get them to remove that charge. After dropping the car off at the body shop when my car was ready and informing the agency, I got a call on a Saturday telling me that I needed to contact state farm to ask for an extension, requiring me to make a series of calls over several days to resolve their neglect to pick the car up from the body shop. There seems to be a great need for training at the Glen Burnie agency. I will never rent from that agency and I'll think twice about renting from enterprise after years of loyalty. It would have been a lot easier for me to just get an Uber, and I wouldn't have spent several hours of frustration trying to fix things.Update: a week later now and the charge is still on my credit card. I followed the request of Heather, below and tried to get Customer Service to help at the Corporate level but they told me that billing issues must be handled at the agency level. Now I'll have to drive over to the agency and get them to do what they said they would do while I stand there and watch them.
August 26 · Thom PriceI don't know what is wrong with the car rental companies these days, but they don't live up to quality and service expectations. Firstly, let me start by saying that the companies do not staff their locations appropriately for the volume of business that they get. Their inventory is low, and they don't maintain their fleets well. Even with an appointment the process took close to 2 hours, and there was a lobby full of people going through the same thing.As soon as I started driving, I knew something was wrong because cold water was leaking down on my foot. It took me 39 min. To get home and when I got my bags out of the back, I discovered that the carpet was soaked and there was 1/4 inch of standing water on the rear carpet. When I woke up the next day, the entire interior of the car had condensation on the windows as if it were a rain forest. By the time I got done running my errands, I was having a full-blown asthma attack from the mold caused by the water soaked carpet.I called enterprise and they arranged to change out the vehicle for me, but this car should have never been in circulation. They vacuum out all cars before they rent them, so surely, this water problem did not go unnoticed. Additionally. The registration tags were almost expired, so they partially pulled them off of the window to hide that fact. 3 other folks were in the lobby that day with the same problem. Expired tags. And that caused problems with them using their ezpass toll tags.So, the employees did a great job working with what they were given, but the filthy, unmaintained cars, the volume of people, and the long wait times were unacceptable. Such a disappointment.
July 08 · MThey are a great place if your car is with caliber collision. They were helpful and had everything I needed. They worked with my insurance to get the bill settled. The employees are great. The car definitely smelled like smoke. Not sure if that ever comes out
May 12 · Kim DeFiori
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