Enterprise Rent-A-Car

- 1020 W Main St, Salem, VA 24153

For Virginia residents in the Salem and Greater Roanoke Valley area, securing reliable temporary transportation is essential, and the local Enterprise Rent-A-Car branch on West Main Street stands out as a key community resource. Operating as both a full-service Car Rental Agency and a dedicated Van Rental Agency, this location is perfectly positioned to serve the diverse needs of local users—from a short-term replacement vehicle following an accident to a spacious van for a group outing or moving project.

What truly sets this Enterprise location apart is its distinctive identity as a Women-Owned business. This classification highlights a commitment to diversity and community engagement within the Salem business landscape, often resulting in a highly courteous and customer-focused culture, as noted by local patrons. Reviewers consistently praise the exceptional service and promptness of the staff, citing a positive and accommodating atmosphere compared to other regional locations.

The brand’s signature, highly-valued service is its willingness to "pick you up to get the car or they'll bring the car to you," as mentioned by a long-term customer. This policy dramatically enhances convenience for local renters, especially those whose primary vehicle is out of commission or who lack easy access to transportation to the branch. This, combined with the comprehensive fleet offerings—from economical sedans to large passenger and cargo vans—makes the 1020 West Main Street office a go-to choice for personal and corporate vehicle needs in Southwest Virginia.

Conveniently located in Salem, VA, this Enterprise branch on West Main Street provides easy access for residents throughout the city and surrounding areas, including Roanoke County. Its neighborhood location is ideal for customers seeking a rental without navigating the complexities or higher costs often associated with airport locations, such as the Roanoke-Blacksburg Regional Airport (ROA).

The official contact information is:

Address: 1020 W Main St, Salem, VA 24153, USA

The location offers customer-friendly operating hours tailored for the local weekday renter, typically open from 8:00 AM to 6:00 PM Monday through Friday, with reduced hours on Saturday (around 9:00 AM to 1:00 PM), and is generally closed on Sunday. Customers are strongly advised to confirm these hours when booking, as the branch does not offer after-hours return services.

The facility is committed to serving all members of the Virginia community by ensuring a welcoming environment. Accessibility features include a Wheelchair Accessible Entrance and a designated Wheelchair Accessible Parking Lot, ensuring a smooth process for renters with mobility needs.

As a dual Car rental agency and Van rental agency, the Salem branch offers a comprehensive suite of transportation solutions for the Roanoke Valley area.

• Extensive Vehicle Fleet: Offers rentals across all major classes, including fuel-efficient economy and compact cars (like the Mitsubishi Mirage or Nissan Versa), mid-size and full-size sedans, and SUVs (such as the Chevrolet Equinox or Nissan Rogue), ensuring a vehicle for every trip or budget.
• Specialty Van Rentals: Provides a robust inventory of larger vehicles, including Minivans, 8, 9, 12, and 15 Passenger Vans, and Cargo Vans, catering to large group transportation, family vacations, or moving and commercial hauling needs.
• Customer Pick-Up Service: Enterprise is famous for its "We'll Pick You Up" service, often offering to drive renters to the branch to pick up their rental car, a major convenience factor for local customers whose vehicle is in the shop.
• Vehicle Replacement Rentals: Specializes in providing replacement vehicles for customers whose cars are undergoing repair, working directly with insurance companies and dealerships in the Roanoke Valley.
• Flexible Payment Options: Accommodates various forms of payment, including major Credit Cards, Debit Cards (with specific renter requirements), and modern NFC Mobile Payments for a quick, secure checkout experience.
• Official Government/Military Rates: Offers discounted rental rates for eligible federal government employees, active-duty military, retired military, and veterans for both official and leisure travel.
• Online Account Management: Provides customers with an online account system that allows for easy reservations, modifications, extensions, and accessing cheaper rates, streamlining the entire rental process.

The Enterprise Rent-A-Car on West Main Street distinguishes itself with several key highlights that enhance the customer experience and provide value to specific segments of the Virginia community.

• Women-Owned Business: The operation of the business is classified as women-owned, contributing to the diversity of the local business environment and often fostering an environment known for excellent customer relations and meticulous service, as reflected in local reviews.
• Active Military Discounts: The branch proudly supports the military community by offering Active Military Discounts, providing a valuable financial benefit for service members and veterans on their leisure travel rentals.
• Enterprise Plus® Loyalty Program: Customers are encouraged to sign up for the free loyalty program, which allows members to earn points toward free rental days with no blackout dates, and to potentially access prices significantly lower than those available to non-members.
• Courteous and Efficient Service: According to numerous customer accounts, this Salem location is known for having a highly courteous and professional team, committed to getting renters "in and out pretty quickly," which is a considerable time-saver.
• Modern Payment Technology: Accepts NFC Mobile Payments, enabling contactless and fast transactions for customers utilizing services like Apple Pay or Google Pay.
• Digital Communication: Utilizes text messaging to send important reminders, such as a notice a few days before the car is due back, with the added benefit of being able to extend the rental online.

For the best rates, to inquire about the pick-up service, or to confirm the availability of a specific passenger or cargo van, customers in the Salem, VA area can contact the branch directly using the details below.

Address: 1020 W Main St, Salem, VA 24153, USA

Phone: (540) 375-4814

Mobile Phone: +1 540-375-4814

For Virginia residents needing a rental car, the Enterprise Rent-A-Car on West Main Street in Salem is an exceptional choice, particularly due to its dual focus on service and convenience. The branch’s willingness to offer the "We'll Pick You Up" service is arguably the strongest reason for local users to choose this specific location, virtually eliminating the logistics challenge of getting to the rental office. This service is invaluable for collision replacement rentals or situations where personal transportation is unavailable.

Furthermore, the extensive fleet, especially the availability of both passenger and cargo vans, means this office can handle far more than just standard car rentals, positioning itself as a one-stop-shop for moving, business, and large group needs across the Roanoke Valley. The strong focus on courteous, efficient service, which is consistently highlighted by customers, suggests a commitment to customer satisfaction that differentiates it from competing locations. Finally, for those in military or government service, the substantial savings from Active Military Discounts provide a compelling financial incentive. To ensure the best rate and vehicle availability, customers are highly encouraged to create a free Enterprise Plus® Account and book their reservation online, as this has been shown to unlock significantly better pricing.

Enterprise Rent-A-Car

1020 W Main St, Salem, VA 24153, USA