Hertz Car Rental Des Plaines: Your Mobility Solution on Mannheim Road, IL

Hertz Car Rental - Des Plaines - Mannheim Road Introduce

For residents and visitors in the Chicago Northwest Suburbs, the **Hertz Car Rental** agency on Mannheim Road in Des Plaines offers a reliable and globally recognized option for all temporary transportation needs. Located centrally for the 60018 ZIP code and surrounding areas like Park Ridge, Rosemont, and Elk Grove Village, this location is a convenient alternative to the busy airport counters, providing essential 'neighborhood' service close to home or work. As a trusted

Hertz Car Rental - Des Plaines - Mannheim Road is an excellent choice for a wide variety of users across Illinois. Whether you are a local resident needing a short-term replacement vehicle, a business requiring a cargo van, or a traveler looking for a quick and professional pickup near O'Hare without the terminal hassle, this agency is strategically positioned to serve your needs.

The commitment to **Accessibility** with both a wheelchair accessible entrance and parking lot ensures that all members of the Illinois community can utilize their services comfortably. The inclusion of **NFC mobile payments** along with traditional credit and debit card acceptance reflects a modern approach to customer convenience.

Furthermore, the official acknowledgment of **Active military discounts** is a significant feature that demonstrates support for service members and their families in the region, providing a tangible benefit for those who serve.

However, users should approach their rental with clear expectations and proactive communication. As noted in customer feedback, experiences can vary—ranging from highly praised, efficient service from specific employees like David H., to frustrating service concerns regarding post-rental procedures and staff demeanor. Given the high-volume nature of a major brand's location near a hub like O'Hare, procedural consistency can sometimes waver.

To maximize the value of choosing this Hertz location, local users in Illinois should consider these best practices:

**Confirm Special Rates:** Always proactively mention and confirm eligibility for the active military discount, or any other applicable promotional codes, at the time of reservation and pickup to ensure the savings are applied correctly.
**Inquire About Lost and Found:** For high-value or essential items, conduct a final inspection of the vehicle, especially the trunk, before handing the keys to an agent. For any forgotten items, immediately press the staff for an on-site check before the vehicle is moved or processed, as the reliance on a distant, slow 'online claim' process for lost belongings has been a major point of frustration for previous customers.
**Leverage Positive Personnel:** If possible, consider referencing the positive reviews when checking in to encourage a high standard of customer service. Acknowledge and appreciate the helpful employees like David H., as consistent positive feedback reinforces exceptional conduct.

By utilizing the modern amenities and convenient location, and taking a few proactive steps regarding service protocols and discounts, Illinois customers can ensure a positive and efficient rental experience at the Hertz Car Rental on Mannheim Road.

Hertz Car Rental - Des Plaines - Mannheim Road Inside

Car Rental Agency
Cargo Van Rental

Hertz Car Rental - Des Plaines - Mannheim Road Details

Service options
Onsite services

Highlights
Active military discounts

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot

Payments
Credit cards
Debit cards
NFC mobile payments
Credit cards

Hertz Car Rental - Des Plaines - Mannheim Road Photos

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Hertz Car Rental - Des Plaines - Mannheim Road Location

Hertz Car Rental - Des Plaines - Mannheim Road

Illinois Cook County Des Plaines Mannheim Road

2170 Mannheim Rd, Des Plaines, IL 60018, USA

Hertz Car Rental - Des Plaines - Mannheim Road Reviews

An average rating of ★2.3 from 429 user reviews.

phonemanagerpaysalesEVcleaningscamflightsmellsupervisor

★ 5★ 4★ 3★ 2★ 1

The initial process of picking up the car took awhile but that is to be expected these days. What really upset me is we left jackets and a pair of shoes in the trunk of the car and realized it a few hours later. We went back to see if we could retrieve the items and they told us they no longer had the car and we would have to file a claim online. I previously worked for a car rental company and procedure when returning a car is to check and see if anything was left behind and if so we hold it at the location for 30days. But apparently not for this car rental company. I think what upset me the most is both men at the counter could carless about helping us and as we left they looked at one another and laughed about it all. Hertz do better! You need new management and employees at this location. The fact that you pay these people to represent your company is shameful. How many bad reviews do you need to fix the issue...
October 17 · NIKKI
We had an excellent Sales Person, David H. He made our purchase very smooth. very detailed oriented and the Customer Service was superb. He’s very well knowledge. He answered all of our questions. Listened to our concerns. It was a fast process. Thank you also to the HERTZ personnel. Thank you DAVID.
August 04 · DulceMaria Gutierrez
Got an accident needed a rental, the at fault insurance sent me here…The agent at the counter was friendly and got me the car that I needed, I wouldn’t say its perfect lolShe answered the questions I had and send me on my wayIt was in the winter, she did realize there is no tool for me to clean off the snow so she went back to grab me snow brush!the car only has half of gas tank, wish it was full!they are willing to drop me off/pick up the car at the car repair centeroverall, it wasn’t bad
September 08 · Sum Lau
Hertz can do better. I booked an EV for a weekend rental. I was told the first car had an issue so they were finding me a different one. No problem and the wait was not that long. When I was given the "replacement" vehicle. I did my walk around and the car was dirty but again not too much of a problem. However when I sat inside this vehicle interior was filthy. The cup holder was caked with gunk. No floor mats in the front or back seats, the seats had crumbs in them and the headliners were dirty all around. I spoke with the rep and showed her and she said she would make sure to "take care of some of the bill" because they will be closed when I return it. Great. When I start the vehicle a message for an update pops on the screen and she tells me don't do the update Hertz will do it later. I take the vehicle anyway. Later that night at 12:30am the vehicle does the update automatically. This caused me to have to wait 30+ mins in the middle of the night to drive. Making me feel not safe. Lastly there was no regular slow charger in the vehicle..... When I called Hertz no answer at the local number and when I got a hold of someone at Hertz Corp I was told I did indeed receive a discount of $10 for Uber credit. $10 was not close to the amount needed for the multiple issues with this rental.
October 04 · Frederick Henry
DO NOT RENT FROM HERTZCrooked and illegal! Charged my card several times unauthorized for fuel, return, cleaning. When I drove not more than 5 miles the whole time. The car reeked of cat urine and smell so bad I had to return it , the replacement was worse! They charged my deposit card $500 for an insurance rental from State Farm. Could not get a human on the phone to save my life. CHECK YOUR BILL DO NOT RENT FROM HERTZ
September 12 · Jeff Brown