Budget Car Rental Introduce
Introduction / Overview
For Illinois residents beginning a journey, whether for travel, business, or simply needing a temporary vehicle, the Budget Car Rental location at Chicago O'Hare International Airport (ORD) provides a critical transportation link. Positioned within the modern Multi-Modal Facility (MMF), this branch offers the convenience of an airport location paired with the extensive fleet selection of a major national brand. The agency specializes in comprehensive car and van rentals, catering to the high volume of traffic flowing through one of the busiest travel hubs in the world.
Operating 24 hours a day, seven days a week, this Budget location is designed to accommodate the varied schedules of travelers and local users in the Chicagoland area. The onsite services provide a seamless transition from flight or local arrival to vehicle pick-up.
However, the experience at this high-traffic location is often a mix of standard corporate efficiency and customer service challenges. User feedback suggests a notable caution is warranted regarding vehicle condition upon pick-up, fuel levels, and post-return billing. Specific customer complaints detail instances of receiving vehicles that were not fully fueled or were visibly dirty, and, most critically, facing unwarranted charges like excessive cleaning fees ($450) or charges for pre-existing or naturally occurring vehicle damage (such as a mirror glass falling off a new car). While Budget's corporate policy includes procedures for handling cleaning fees and damage claims, the reviews indicate that customers must be vigilant, extensively documenting the vehicle's condition both before and after the rental to contest potential erroneous charges effectively. This documentation appears to be the primary defense against unexpected fees at this location.
Location and Accessibility
The Budget Car Rental branch is situated at the main vehicle hub for O'Hare International Airport, known as the Multi-Modal Facility (MMF). This strategic location ensures maximum convenience for both arriving airline passengers and local Chicago-area customers.
The official address for the rental agency and vehicle pick-up/return is:
10255 W Zemke Blvd, Chicago, IL 60666, USA
Accessibility is a key advantage of this branch, which is physically located within the MMF—a dedicated facility designed for streamlined transit. For airline passengers, the Airport Transit System (ATS) provides direct, convenient transportation from all airport terminals to the Multi-Modal Facility. For local renters, driving directions to the MMF are clearly marked by "Car Rental Return" signs leading to Parking Lot F.
In terms of physical access, the facility is designed to meet high standards for all patrons, featuring:
- Wheelchair Accessible Entrance: Ensuring smooth, unhindered access to the rental counter and main facility areas.
- Wheelchair Accessible Parking Lot: Providing designated parking spaces for easy vehicle access in the car lot area.
- Wheelchair Accessible Restroom: Offering full accessibility within the MMF to accommodate all travelers.
The fact that this location operates 24 hours a day, seven days a week (with slight variations in staffing levels overnight), guarantees flexibility for Illinois travelers with early-morning departures or late-night arrivals.
Services Offered
As a major airport car rental agency, Budget at O'Hare provides a robust suite of services designed for efficiency and a broad range of travel needs:
- Diverse Car Rental Fleet: Offering an extensive selection of vehicles, including economy cars for short, cost-effective trips in Chicago, full-size sedans for comfort, and a variety of SUVs (intermediate to large) for longer Illinois road trips or increased luggage capacity.
- Van Rental Services: Crucial for group travel, the branch offers minivan rentals (typically 7-passenger) and larger passenger vans (often up to 12- or 15-passenger) for school groups, sports teams, or extended family outings.
- Onsite Services and Counter Support: The location is a full-service, onsite operation, meaning staff are available at the counter to assist with reservations, vehicle selection, contractual agreements, and immediate issue resolution, 24/7.
- 'Fastbreak' Priority Service: Budget's dedicated membership program streamlines the rental process. Members can proceed directly to the Fastbreak line or kiosk, bypassing the main counter wait times and moving quickly to their vehicle.
- Flexible Payment Acceptance: To ensure a smooth transaction process for Illinois customers, the agency accepts a wide range of payment methods, including major Credit Cards, Debit Cards (subject to specific rental policies and requirements), and NFC Mobile Payments.
- Optional Add-ons: Customers have the option to include beneficial features such as GPS navigation systems for easier maneuvering on Chicago's streets and child safety seats, ensuring compliance with Illinois state law and the safety of young passengers.
Features / Highlights
The Budget Car Rental location at O'Hare is highlighted by features directly related to its role as a premier airport and local transportation solution:
- 24/7 Operational Availability: Unlike many city or suburban branches, this location never closes, providing essential service for all flights and travel schedules, regardless of time.
- Prime Multi-Modal Facility Location: Situated in the modern MMF, the location offers highly efficient pick-up and drop-off logistics, with direct, accessible connections to all airport terminals via the Airport Transit System (ATS).
- Comprehensive Accessibility: The facility exceeds basic requirements by providing a Wheelchair Accessible Entrance, Wheelchair Accessible Parking Lot, and a Wheelchair Accessible Restroom, making it a fully inclusive option for all Illinois travelers.
- One-Way Rental Flexibility: As a major airport hub, this location is ideal for customers planning one-way trips, allowing them to pick up a vehicle in Chicago and drop it off at another Budget location across Illinois or the United States (fees and restrictions may apply).
- Corporate Standards and Reach: Renting from a major, national brand ensures access to standardized contracts, a large fleet inventory, and a formal process for damage and billing disputes, even if that process requires careful customer documentation.
Contact Information
The Budget Car Rental branch is a primary point of contact for travelers arriving at or departing from O'Hare. For all local inquiries, reservations, and immediate customer service needs, Illinois users should utilize the following information:
Address: 10255 W Zemke Blvd, Chicago, IL 60666, USA (Located in the Multi-Modal Facility at ORD)
Phone: (773) 894-1900
Mobile Phone: +1 773-894-1900
For general corporate questions, reservations, or customer service concerning billing issues, travelers may also choose to use the nationwide Budget contact numbers, such as the general Reservations line at 800-218-7992 or the Customer Service line at 800-214-6094.
What is Worth Choosing Budget Car Rental at O'Hare?
Budget Car Rental at O'Hare's Multi-Modal Facility is an unparalleled choice for Illinois users whose travel needs demand maximum flexibility and accessibility. The 24/7 operation is a major draw, accommodating any flight schedule without concern for business hours. This, combined with the dedicated location within the MMF and direct ATS connection to all terminals, makes the logistics of car rental at the airport as seamless as possible. Furthermore, the extensive accessibility features—including a wheelchair accessible entrance, parking lot, and restroom—ensure that this location is fully equipped to serve all members of the community, which is a significant highlight.
However, potential customers must choose this location with a strong awareness of the reported operational issues. While the convenience is top-tier, the historical pattern of customer disputes regarding improper fees (cleaning or damage) and inconsistent vehicle condition means the most crucial advice for any renter is to proactively protect themselves.
Therefore, this Budget location is worth choosing for its convenience and accessibility, but only if the renter commits to a mandatory, rigorous policy of personal documentation:
- Thoroughly inspect and photograph or video-record the entire vehicle (inside and out, including the fuel gauge and cleanliness) upon both pick-up and return.
- Immediately report any issues (dirt, low fuel, damage) to the counter agent before leaving the MMF to get an instant correction or documentation.
- Keep all reservation and return documentation carefully to easily contest any erroneous post-rental charges, as noted by successful customer disputes.
By taking these preventative steps, travelers can benefit from the world-class convenience of an O'Hare airport rental while mitigating the risks associated with documented customer service inconsistencies.
Budget Car Rental Details
Service options
- Onsite services
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Budget Car Rental Photos










Budget Car Rental Location
Budget Car Rental
10255 W Zemke Blvd, Chicago, IL 60666, USA
Budget Car Rental Reviews
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★ 5★ 4★ 3★ 2★ 1We rented a car at this location to attend our Sons Navy Basic Training Graduation. The employee that checked us in downstairs was very rude and pushy. The car was dirty when we picked it up and was not full of fuel. We returned the car seemingly with no hassles. A week later we get an email stating that we were being charged $450 for a vehicle cleaning fee. Thank goodness, my wife and I both took several photos of the car upon pick up and return. After a phone call and me letting them know that we would be more than happy to email them several time and date stamped photos at both pick up and return they quickly stated they would be reversing the charges. In reading all of the reviews on this location and the shenanigans going on with these types of situations I am convinced there must be some type of employee scam going on with these charges. Someone is pocketing this money. Corporate needs to look into this. I would not recommend anyone renting from this location but if you must, take a lot of good photos of the vehicle when you pick it up and again when you drop it off because your going to need them. I have added the photos we took at drop off. Does this car look dirty to you?
September 23 · Chad LaymanWe rented a compact car for a few days on May 15th, 2025 to attend our daughter's navy graduation but unfortunately the last day when we went out to the car in the hotel parking lot the actual glass mirror was missing on the driver's side. From the looks of it, we believe it fell off sometime the evening before because it was there during our visit. I believe, because the 2025 toyota corolla with only 5 miles on it when they gave it to us, that the mirror was not attached properly from the manufacturer and simply vibrated off after a few days of the Chicago bumpy roads. We were charged $77.11 which I don't mind paying if we have abused, wrecked, or neglected the car but none of that happened. I'm just disappointed that Budget still considers it our fault, so unfortunately we will never rent from Budget. What was a great trimmed turned into a disappointing trip in the end. So be careful if you are given a car and parts fall off because they will not care and will write it up as an accident, as if we hit it on something. I would attach several photos showing the mirror if possible because it proves we didn't break it. There is nothing wrong with the mirror housing. It only needed a glass mirror snapped back in.
June 28 · Deanna LinkeBEWARE OF AGENTS ON COMMISSION OR REACHING TARGETS. Shame on Budget car rental who have just charged me twice for a pre-paid car hire that I booked and paid for on 6 August 2024 at a cost of £1,036.79 GBP for a 3 weeks rental. They have just charged me another £953.20 GBP at the conclusion of my rental. Seems like poor reviews on here are well and truly justified. I have just contacted my credit card company to dispute this charge and there is no way in any case that I will be using Budget in the future. If the service representative has added in extra insurance then she has done so without my permission. I categorically stated I did NOT want any additional cover as my pre-paid voucher covered almost everything and I also have annual insurance policy to cover any excess charges. When my credit card was read at pick up I queried the amount that came up on the screen and she told me “That’s just a deposit in case of any damage”. When I got my PDF invoice at the conclusion of the rental it was less than clear and I would have queried it but the queue was ridiculously long. The poor customer service department has just offered me a 30% discount on these ridiculous charges, seriously it costs me less for 2 vehicles for a whole year than what they want for 3 weeks! The name “Budget” is a joke, it should be “Extortionists” or something similar. I have left this with my credit card company to dispute this. NEVER EVER AGAIN WILL I USE “BUDGET” If you think the Google Maps reviews are bad go check out the Trustpilot reviews 1/5 with 90% giving bottom score and I am sure if 0 stars were an option the that’s where it would be!
July 22 · Brian MuirGiving this Budget location one star is too generous, it really deserves zero or negative stars. The ORD location is a total disaster, there were no cars available in Fastbreak after coming off a flight at 11pm, and when one did become available the manager tried to make things right by handing me the keys. Only for some other guy in the lot to come running up to me to snatch the keys away from me, telling me rudely to go back inside and get in line with everyone else.Fastbreak and customer loyalty means nothing here. Also when I finally got a car, the tank was half empty and I had to note it with the guy at the gate before driving out because I already read about the gas scams at this location on Google reviews.My experience at this place has turned me off from Budget and their equally disastrous sister company Avis for the rest of my life. I will be using Hertz from now on, and avoiding Budget.
September 28 · Brad NguyenBrought car back with full tank, even showed them receipt, but received final bill with $29 refuel fees. Called Budget customer service back and their rude staff refunded the fee without a question. Seems like it’s their standard practice to overcharge customers with hope no one will notice.The car was dirty, with dog hair on the carpets. Also, they just gave me lower class vehicle but never offered the price difference. They just don’t care.
July 17 · Michael Kaplan
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