Enterprise Rent-A-Car Introduce
For residents and visitors in the Northern Virginia area, particularly around Prince William County, Enterprise Rent-A-Car stands out as a familiar and highly accessible option for temporary transportation. The Manassas branch located on Centreville Road provides a vital local resource, offering not just standard car rentals for everyday use, but also specialized van rentals to support larger group transport or moving needs. Recognized as a national leader in customer service and neighborhood locations, Enterprise aims to be the go-to provider whether your personal vehicle is in the shop, you’re planning a family road trip, or you require a spacious van for group travel.
A notable highlight of this particular Manassas branch is its identity as a women-owned business, bringing a distinct element of local entrepreneurship and community pride to its operations. Furthermore, the company proudly supports the significant military community in Virginia by offering generous discounts. This article is designed to give local Virginia users a detailed, factual overview of the services, accessibility, and unique features of the Enterprise Rent-A-Car branch at 9018 Centreville Road, blending its positive attributes with a transparent acknowledgement of reported customer experiences.
Location and Accessibility
The Enterprise Rent-A-Car location in Manassas is conveniently positioned on Centreville Road (Route 28), one of the major thoroughfares in the area. This prime placement ensures easy access for customers coming from Manassas, Centreville, and surrounding Prince William County locales. Its strategic, non-airport location is optimized for neighborhood and local replacement rentals, often servicing customers whose cars are undergoing maintenance or repair.
The official street address is:
- 9018 Centreville Rd, Manassas, VA 20110, USA
The branch maintains practical operating hours tailored for the local community, generally running from 7:30 AM to 6:00 PM on weekdays and 9:00 AM to 12:00 PM on both Saturdays and Sundays. These weekend hours, even if limited, provide a crucial service that not all local branches offer. Customers planning pick-ups or returns should always consult the exact, current schedule to ensure staff are available.
Commitment to accessibility is a key feature, ensuring a comfortable experience for all patrons:
- Wheelchair accessible entrance provides barrier-free access to the office.
- Wheelchair accessible parking lot is available for close, convenient, and safe parking for individuals with mobility needs.
Services Offered
This Enterprise branch specializes in providing a comprehensive range of short-term transportation solutions, going beyond just standard sedans.
- Car Rental Agency Services: Offering rentals across all standard vehicle classes, from fuel-efficient economy and compact cars suitable for navigating Northern Virginia traffic to full-size sedans and SUVs for family comfort.
- Van Rental Agency Services: A key differentiation of this location is its dedicated provision of passenger vans (including 7, 8, 12, and 15-passenger options) and cargo vans, making it a valuable resource for local businesses, churches, school groups, and families planning major moves or events.
- Payment Flexibility: The Manassas branch accepts multiple modern payment options for the convenience of its customers:
- Major credit cards are accepted for rental charges and security deposits.
- Debit cards are accepted, though restrictions may apply, and deposits are typically required.
- NFC mobile payments are accepted for seamless, contactless transactions.
- After-Hours Drop-off: The option for after-hours vehicle returns is available, with customers generally required to lock the vehicle and place keys in a designated drop box. Customers should be aware they are responsible for the vehicle until staff checks it in during the next business day.
Features / Highlights
The local identity and corporate commitment of this Enterprise branch offer several key features beneficial to the Virginia customer base.
- Identifies as Women-Owned: Operating as a women-owned business, this branch represents a commitment to local economic diversity and community leadership, which may appeal to local customers prioritizing support for such enterprises.
- Active Military Discounts: In recognition of the large military presence in Virginia, Enterprise offers special savings. This includes a 5% discount off base rates for Government Leisure Travel and specific contracted rates for Official Government Travel. Furthermore, USAA members often receive additional benefits like waived young driver fees (for ages 21-24) and complimentary liability insurance coverage.
- Wide Range of Vehicle Types: Unlike smaller agencies, this location’s capacity as both a Car and Van Rental Agency means customers have access to a broader, more specialized fleet, particularly crucial for group travel and commercial needs.
- Commitment to Customer Service: While individual experiences vary, Enterprise is a company built on neighborhood service. Many reviews commend the staff for making the rental process easy and smooth, highlighting a common, positive experience with the friendly nature of the branch’s employees.
Contact Information
For up-to-the-minute vehicle availability, specific rental requirements, or to inquire about a reservation, using the direct contact information is the most reliable method.
- Address: 9018 Centreville Rd, Manassas, VA 20110, USA
- Phone: (703) 330-9696
- Mobile Phone: +1 703-330-9696
What is Worth Choosing
For Virginia residents, the Enterprise Rent-A-Car on Centreville Road is a compelling choice, particularly for two main reasons: its specialized fleet and its commitment to specific customer groups.
The unique offering of being a full-service Car and Van Rental Agency is incredibly valuable. Local families, organizations, or businesses needing a 12- or 15-passenger van for an event or a spacious cargo van for hauling will find this location more suitable than many competitors who only carry standard passenger vehicles.
Furthermore, the explicit Active Military Discounts and USAA benefits make this branch a financially smart decision for the military community stationed across Northern Virginia. The combination of discounted rates, potential insurance waivers, and the waiving of young driver fees for qualified individuals provides a package of savings that directly benefits those who serve.
However, potential customers must exercise diligence regarding billing. While many customers report excellent, smooth transactions, some negative feedback mentions recurring issues with overcharging and difficulties in securing promised manager follow-up for billing adjustments. Therefore, customers are strongly advised to meticulously review their rental agreement terms, including the precise 24-hour rental day definition, and to verify their final charges upon return before leaving the counter. If a dispute arises, using Enterprise’s official billing support channels, or submitting a request via their online support team for “Prior Rental Billing Issues,” may be necessary if a resolution is not immediately achieved at the local branch level. By combining the strong benefits of the specialized fleet and military savings with careful attention to billing details, this Enterprise location can be a highly effective and reliable resource for the Manassas community.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car Reviews
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★ 5★ 4★ 3★ 2★ 1I picked up a car on 9/2 at 7:45 am and returned it at 7:07 pm on 9/3. To me this was a 2-day rental, but Enterprise charged me for 3 days. I called Manassas office to ask for an adjustment. I Talked to Oscar who at first was cordial but turned hostile and rude when I corrected my statement. ( I said Wed the 4th instead of Wed the 3rd). I apologized for the mistake but insisted that I only had the car for less than 2 days and that I had proof. Oscar refused to fix their mistake and demanded that I bring proof and come in to the branch and speak to the manager!My cup runneth over, ENTERPRISE! I was overcharged repeatedly this past tear. Last month, I had my credit card company dispute several charges and they were all refunded. This pattern of overcharging the customers is unsettling!AliUpdate: The manager called to apologize and promised to fix the problem. I thanked him and waited for him to call. Isadly the manager never called me despite my attempt to contact him. It's been exactly a month and Enterprise did absolutely nothing to fix a serious billing problem. This silence and this doubling down tell me that overchargong the customer seems to be a pattern of fleecing the custome
October 01 · ali amarThey make renting cars very easy. Always a smooth process. Staff is awesome all the way around. Enterprise is definitely my go to car rental place. Thank you!
September 09 · Jay P0 star. Worst experience ever.I had a confirmed van reservation—both via email and marked as “active” in the app. But when I showed up to pick up the van, I was told by Parker that they didn’t have any van available.Parker had called on the day I made the reservation saying he was working on getting a van. After that, I received no updates—no call, no email, nothing indicating that the reservation would be canceled. I only found out when I arrived at the store.What shocked me most was Parker’s attitude. Not a single apology. I told him this could’ve been avoided if he had simply communicated. When I asked for a solution, he flat-out said: “nothing.” Then, he asked me to leave the store and even threatened to call the police if I didn’t—just for calmly asking about a confirmed reservation. I told him, “Go ahead and call,” and before I left, I still asked where the officer was.I understand mistakes happen. But this was not a simple mix-up—it was poor communication and unprofessional behavior. Be warned: even if you receive a reservation confirmation via email and app, it apparently means nothing until you’re physically in the store—and by then, it might be too late.
August 02 · Ngan NguyenI had an outstanding experience with Enterprise Car Rental. From the moment I booked my reservation, everything was seamless and efficient. The staff was professional, friendly, and eager to assist, making the entire process smooth and stress-free. The vehicle I received was clean, well-maintained, and exactly what I needed for my trip. Pickup and drop-off were quick and convenient, with no hidden fees or surprises. I also appreciated their flexible policies and excellent customer service, which made me feel valued as a customer. I highly recommend Enterprise for anyone looking for a reliable and hassle-free car rental experience!
March 11 · Jacob AncellRebecca was very helpful and efficient in getting me squared away with a vehicle despite the insurance company that was providing the rental having issues with their systems causing a small road block. I appreciate her patience and professionalism as I know dealing with insurance companies can be quite a headache.
June 24 · Kelly Wayland
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