Lucky Riders Inc

- 1919 Williams St, Simi Valley, CA 93065

For residents across Simi Valley and the greater Ventura County area of California, finding reliable and compassionate transportation for individuals with mobility limitations is a critical concern. Lucky Riders Inc, based in Simi Valley, addresses this vital need by operating as a dedicated Handicapped transportation service, specializing in non-emergency medical transportation (NEMT). This service is not a standard taxi or ride-share; it is specifically designed and equipped to ensure safe and comfortable transit for those who require assistance or use mobility devices, such as wheelchairs.

In a region as sprawling as Southern California, where medical appointments can often require significant travel, a dependable NEMT provider like Lucky Riders Inc plays an essential role in maintaining the health and well-being of the local community. The focus is on door-to-door service, ensuring that vulnerable individuals—whether seniors, individuals with chronic conditions, or those recovering from a procedure—can get to and from their medical destinations safely and with dignity.

Testimonials from local customers in California highlight the professional and attentive nature of the drivers, describing them as "friendly and polite" and praising the service for consistently ensuring safe and timely arrivals for loved ones in wheelchairs. This positive feedback speaks to the company's core mission of compassionate care.

However, potential users should be aware that, like any service involving subcontracting and complex scheduling, there can be communication challenges. A detailed negative review points to a concerning incident involving a misrepresentation of a customer interaction to the service vendor. The reviewer claims a driver stated the transport was declined when video evidence suggests the driver promised to return but failed to do so. This review raises questions about operational consistency and integrity within the driving staff, emphasizing the paramount importance of clear communication and accountability in this specialized field. For California users booking with Lucky Riders Inc, it is advisable to ensure all scheduled pick-up times, drop-off locations, and any changes are confirmed directly with the company and, if possible, documented.

Despite isolated incidents, the existence of a dedicated, local NEMT provider is a significant asset to the Simi Valley area, offering a specialized service that general transport companies cannot match.

Lucky Riders Inc is strategically located in Simi Valley, California, at 1919 Williams St, 93065. This positioning within Ventura County allows the service to efficiently dispatch vehicles across the local community and surrounding areas, covering the critical routes to regional hospitals, clinics, and medical centers essential for Simi Valley residents.

Given the specialized nature of the business—serving individuals who often have mobility restrictions—the facility's dedication to physical accessibility is a required and appreciated feature. The location provides:

• Wheelchair accessible entrance: Ensures easy and safe access for clients who may need to visit the office for administrative purposes, though most interactions happen via phone and at the client's location.
• Wheelchair accessible parking lot: Designated parking spaces are available to accommodate the loading and unloading of passengers with mobility devices or those arriving in larger accessible vehicles.

The officially confirmed contact and location details are:

Address: 1919 Williams St, Simi Valley, CA 93065, USA

While the service operates to facilitate non-emergency medical appointments which can occur at any time, general business hours for booking and inquiries are typically structured to cover the workday and weekend needs:

• Business Hours (Mon - Sat): 8:00 AM - 6:00 PM (Call or text for service outside these hours, including weekends and holidays.)
• Sunday: Service likely available by special arrangement, requiring a call or text for scheduling.

Given the critical nature of NEMT, the availability to contact and potentially schedule service outside standard weekday hours is a vital offering for California residents with recurring treatments or weekend medical needs.

Lucky Riders Inc is solely focused on providing specialized transportation services, distinct from general car rentals. Their service model is built around the unique requirements of the elderly, disabled, and medically vulnerable populations in Simi Valley, CA.

The core services provided include:

• Non-Emergency Medical Transportation (NEMT): Safe, scheduled transport to and from non-urgent medical appointments, including doctor visits, specialist consultations, and physical therapy sessions.
• Wheelchair Transportation: Vehicles are equipped with the necessary lifts or ramps and securement systems to safely transport passengers in their own wheelchairs.
• Ambulatory Transportation: Service for patients who are able to walk but may require additional assistance, supervision, or accompaniment from a trained driver.
• Hospital Discharge Transport: Reliable service to facilitate the transition of patients from a hospital or medical facility back to their residence, ensuring a comfortable trip home.
• Recurring Treatment Rides: Specialized and reliable scheduling for patients requiring regular transportation to ongoing treatments, such as dialysis or chemotherapy.
• Door-to-Door Assistance: Drivers provide physical assistance to and from the vehicle and ensure the patient is safely transferred to the care of their destination facility staff or family member.
• Caregiver/Companion Accompaniment: Typically, a family member or caregiver is allowed to travel with the patient at no extra charge, which provides peace of mind for California families.

The key features of Lucky Riders Inc directly address the needs of its unique Simi Valley customer base, focusing on safety, comfort, and accessibility.

• Specialized NEMT Focus: Unlike general taxi or ride services, their entire operation, from driver training to vehicle fleet, is dedicated to non-emergency medical transportation standards.
• Focus on Simi Valley/Ventura County: As a local company, they possess intimate knowledge of local traffic, medical facility layouts, and the specific needs of the community they serve in California.
• Wheelchair Accessible Fleet: All transportation services are designed to accommodate mobility devices, featuring the proper equipment for safe loading, securement, and transport of wheelchair users.
• Accessibility at Facility: The company premises feature both a Wheelchair accessible entrance and parking lot, reinforcing their commitment to serving all clients, even for non-transport administrative needs.
• Compassionate and Polite Drivers: Positive customer reviews frequently highlight the professional, friendly, and courteous demeanor of the drivers, which is paramount when transporting vulnerable individuals.

Given the importance of scheduling and coordination for NEMT, California residents should use the provided contact information to book services, confirm pick-up details, and discuss specific mobility needs.

Address: 1919 Williams St, Simi Valley, CA 93065, USA
Phone: (818) 489-2719
Mobile Phone / Text for Service: +1 818-489-2719

Lucky Riders Inc is absolutely worth choosing for Simi Valley, CA, residents who require dedicated, non-emergency medical transportation. This is not a service for a typical "car rental" need, but a vital lifeline for handicapped transportation service. The decision to select this local company is validated by their deep specialization in NEMT, which means their drivers are trained, and their vehicles are equipped for the safe handling and comfortable transport of individuals with mobility limitations. Positive reviews consistently point to the excellent care provided by the drivers—a non-negotiable factor when entrusting the transport of a loved one.

Moreover, the company's clear commitment to accessibility, evidenced by its accessible facility and specialized fleet, reinforces its status as a top-tier local option for this crucial service. For a California family managing ongoing medical needs, the peace of mind that comes from a friendly, safe, and punctual ride to a necessary appointment is invaluable.

However, given the serious nature of the negative review regarding communication and a lack of follow-through on a scheduled ride, potential clients are strongly advised to take a few extra precautionary steps. When booking a service that has been subcontracted or when scheduling for a loved one, California users should always: 1) Reconfirm the appointment time verbally with the company at least 24 hours prior; 2) Request a confirmation call or text from the driver shortly before the scheduled pick-up window; and 3) Document all communication, especially if the transport is critical, to ensure accountability. By combining the professional service that Lucky Riders Inc is capable of providing with meticulous scheduling management, Simi Valley residents can secure the reliable NEMT their families depend on.

Lucky Riders Inc

1919 Williams St, Simi Valley, CA 93065, USA