Telekom Transportation

- 985 S Santa Fe Ave, Vista, CA 92083

Introduction / Overview

Telekom Transportation, based at 985 S Santa Fe Ave in Vista, CA, operates within the specialized sector of handicapped transportation service. This business model is vital to the North County San Diego community, providing essential Non-Emergency Medical Transportation (NEMT) for individuals who require assistance or a wheelchair-accessible vehicle to attend medical appointments, dialysis sessions, physical therapy, or other health-related destinations. These services are often coordinated through government programs like Medi-Cal, Medicare, or local transit brokerages such as MTS Access, serving vulnerable populations including seniors and those with chronic conditions or disabilities.

In a region like California, where reliable, safe, and dignified transport is a critical social service, the availability of specialized providers like Telekom is essential. The company aims to fill a significant gap by offering vehicles equipped to accommodate wheelchairs and other mobility devices, ensuring that transportation limitations do not impede access to healthcare. However, it is crucial for local users and referral agencies to be aware of the operational profile of this specific branch. Public customer feedback raises serious, repeated concerns regarding the condition of the fleet—described as "run-down, retrofitted, unsafe" vehicles with poor suspension—driver conduct, and general cleanliness. For a service focused on passenger comfort and medical necessity, these reported issues represent a significant point of caution that must be acknowledged and investigated by prospective users or coordinating entities.

Location and Accessibility

Telekom Transportation is physically located at 985 S Santa Fe Ave, Vista, CA 92083, USA. This address places the company centrally within the Vista area of North County San Diego, making it accessible to residents of Vista, Oceanside, San Marcos, and Escondido. S Santa Fe Avenue is a major local thoroughfare, providing relatively easy access for the vehicles departing and returning to the depot.

Given its specialization as a handicapped transportation service, the facility itself offers necessary accommodations, though the quality of the service provided by the vehicle fleet itself is the primary operational concern.

• Wheelchair Accessible Entrance: The physical office location is designed with an accessible entrance, which is standard for a business dedicated to serving clients with mobility limitations.
• Wheelchair Accessible Parking Lot: On-site parking includes designated spaces for wheelchair users, facilitating ease of access for customers or staff who may have mobility needs when visiting the dispatch location.
• Proximity to Community Services: Its location in Vista means the transport service is positioned near numerous senior centers, assisted living facilities, and medical clinics that frequently require NEMT services, allowing for theoretically efficient local dispatching.

Services Offered

Telekom Transportation focuses exclusively on specialized, non-emergency transportation for clients with mobility challenges in the North County area of California. The core offering is not a general car rental service but a crucial public service, often contracted by third-party brokers and healthcare systems.

• Handicapped Transportation Service: The main service involves transporting individuals with physical disabilities, chronic illnesses, or mobility limitations who cannot use standard public transportation or drive themselves.
• Non-Emergency Medical Transportation (NEMT): This involves providing pre-scheduled rides to and from medical and health-related appointments, including hospitals, doctors’ offices, dialysis centers, and physical therapy clinics.
• Wheelchair-Accessible Vehicles: The fleet includes vehicles—typically retrofitted vans or SUVs—equipped with lifts or ramps and securement systems to safely accommodate passengers remaining in their wheelchairs during transit, which is mandated for full compliance in California's NEMT sector.
• Coordination with Brokerages: The company works with transportation brokers (like MTS Access, as indicated in customer complaints) who manage NEMT services for larger entities such as Medicare/Medi-Cal Managed Care Organizations, necessitating adherence to their specific contractual obligations and service standards.

Features / Highlights

The highlights of Telekom Transportation are primarily structural, relating to its essential function and accessibility provisions, while the core service delivery is marred by repeated customer reports of deficiencies.

• Critical NEMT Role: The company provides a necessary community function by offering transportation to non-ambulatory individuals, serving a high-demand, underserved segment of the healthcare ecosystem in California.
• Accessibility Compliance: The provision of a Wheelchair Accessible Entrance and Wheelchair Accessible Parking Lot ensures the physical facility adheres to basic standards for accommodating clients with disabilities.
• Acceptance of Major Healthcare Payers: By operating within the NEMT framework, the company's services are often covered by major payers, including Medicare, Medi-Cal, and private insurance companies, making the service financially viable for low-income seniors and the chronically ill.
• Reported Vehicle Safety and Comfort Issues: A major concern is the condition of the vehicles, with customers explicitly reporting "run down" and "unsafe" retrofitted vehicles, a lack of suspension maintenance leading to painful, bumpy rides, and a general lack of maintenance and cleanliness within the vehicle interiors.
• Reported Driver Professionalism: Customer accounts describe drivers who are "extremely rude," "shoe up in pajamas," and exhibit reckless behavior such as speeding off mid-conversation, all of which directly contradict the standards of compassionate and reliable care required for this sensitive population.

Contact Information

For inquiries regarding scheduling, route confirmation, or to file a formal complaint related to transportation services, the following contact details are provided. It is important to note that NEMT services are often booked through a third-party broker (such as MTS Access in the San Diego area), and customers may need to contact that broker directly for ride scheduling.

Address: 985 S Santa Fe Ave, Vista, CA 92083, USA

Phone: (The publicly provided phone number for this service is not confirmed for direct bookings and is often routed through the contracting brokerage. Users are advised to contact their medical transportation broker, such as MTS Access, ModivCare, or MTM, for immediate service needs.)

Operating Hours: (General operating hours for NEMT providers vary widely based on contracted trip schedules. Users should confirm the service window when booking through their transportation broker.)

What is Worth Choosing

For a resident of California's North County who requires specialized, handicapped transportation, Telekom Transportation should only be considered as a last resort or after rigorous confirmation of service quality due to the highly critical nature of public feedback. What is theoretically worth choosing is the availability of a dedicated local provider that specializes in wheelchair-accessible transport (NEMT)—a service critical for accessing vital healthcare. The fact that the company accepts contracts through the primary local brokerages means it is a certified participant in the network designed to serve Medi-Cal and Medicare beneficiaries. For those with severe mobility limitations, any available, contracted NEMT option is technically a lifeline.

However, the overwhelming and consistent reports detailing critically poor vehicle condition ("unsafe," "run-down," "bumpy and painful"), severe maintenance issues (no suspension), and unprofessional, rude driver conduct make a strong case for seeking alternatives first. Passengers who are seniors, medically fragile, or suffering from conditions like spinal cancer, as described in the reviews, rely on these vehicles for a smooth, safe, and compassionate journey; the current reports suggest this quality of care is frequently not being delivered. Therefore, while the fundamental service type is essential, the service delivery from this specific location appears highly unreliable and potentially hazardous to the health and dignity of the passengers. If an individual's medical transportation broker attempts to assign Telekom Transportation, the user is strongly advised to voice their concerns to the broker immediately and request an alternative provider to ensure a safe and respectful ride.

Telekom Transportation

985 S Santa Fe Ave, Vista, CA 92083, USA