ACO Rent A Car Los Angeles

- Behind Hilton Hotel LAX, 5777 W Century Blvd #110, Los Angeles, CA 90045

When arriving in the expansive Southern California region, particularly at the busy Los Angeles International Airport (LAX), securing reliable and affordable ground transportation is a priority. ACO Rent A Car Los Angeles is an independent car rental agency situated near the airport, catering to travelers seeking an alternative to the major on-airport brands. The company generally positions itself to offer value-focused rental services, often appearing on third-party booking sites with competitive initial pricing. They offer basic car rental services, including a focus on 'Cheap Car Rental' options, and offer a standard Loss Damage Waiver (LDW).

It is crucial for users in California, especially those flying into LAX, to understand the logistics and customer experience associated with off-site rental agencies. Unlike the major brands located in the centralized Consolidated Rent-A-Car (ConRAC) facility, agencies like ACO operate from separate, nearby business suites, requiring a specific off-airport shuttle transfer. While the core promise of the business is accessibility and affordability, prospective customers should carefully weigh the potential for savings against published customer feedback regarding the vehicle condition, shuttle reliability, and final pricing transparency.

The available reviews from real customers present a strong cautionary note. Descriptions frequently mention significant discrepancies between the initial quoted price and the final cost upon arrival, due to undisclosed or confusing additional fees. Furthermore, the reports of aggressive staff behavior, poorly maintained vehicles, and issues with deposit refunds paint a picture that is at odds with a typical professional rental experience. A significant issue noted is the lack of guaranteed customer service during stated operating hours, with reports of closed offices and unanswered phone lines during scheduled pickup times, leading to severe travel disruption for customers.

The ACO Rent A Car Los Angeles location is not directly on the LAX grounds, which is a common setup for many independent and budget-focused rental companies serving the airport area. Its official address is:

5777 W Century Blvd #110, Los Angeles, CA 90045, USA

This address places the agency in an office building behind the Hilton Hotel near the airport corridor. Being off-site means customers cannot simply walk to the rental counter from the terminal. The process typically requires catching an airport shuttle—often an unaffiliated van or a shared shuttle service for a group of non-airport rental providers—to an off-site depot. This transfer process can be confusing, as LAX staff or the primary airport shuttles may not be familiar with the exact pick-up procedures for all third-party vendors. Customers have noted confusion regarding the correct pick-up spot, and significant wait times for the company's dedicated shuttle service, which is sometimes reported as using an unmarked or poorly maintained vehicle.

The official phone number for the branch, which is often crucial for coordinating the off-site pickup, is:

Phone: (305) 526-0440

Mobile Phone: +1 305-526-0440

It is important to note that the provided phone number is based in the 305 area code (Miami-Dade County, Florida), which is a common call center structure for national or international operations. Users must be prepared for potential difficulties reaching the local Los Angeles office after-hours, as customer reports indicate calls may go unanswered or straight to voicemail, even when a reservation has been confirmed.

ACO Rent A Car focuses on fundamental vehicle rental services, positioning itself to serve the cost-conscious traveler. The core service elements include:

• Car Rental Service / Servicio de alquiler de vehículos: Standard daily and weekly rentals for various vehicle classes, though the actual fleet condition and availability are subject to local customer feedback.
• Cheap Car Rental: A marketing focus on providing low initial rates, often advertised through third-party travel aggregators.
• Loss Damage Waiver (LDW): Offering insurance options to mitigate the renter’s financial responsibility for damage or theft of the rental vehicle. Customers should scrutinize the specific terms, exclusions, and associated administrative fees for this waiver, especially if declining it in favor of personal auto insurance.
• Off-Site Shuttle Service: Providing transportation from the LAX terminals to their off-site rental facility, a service that customers report as being unreliable, poorly coordinated, and resulting in long waits.

The publicly stated features and the highlights derived from customer experiences offer a mixed perspective that prospective renters must consider:

• Low Initial Pricing: The primary attraction is the inexpensive base price when booking through certain third-party platforms, which can appeal to budget-focused travelers.
• Deposit Charges: A $250 refundable deposit is generally required on a credit card. Customers must be aware of reports indicating unauthorized charging of this deposit even when the vehicle was not picked up.
• Off-Airport Location: The distance from the primary airport hub may lead to lower daily rental fees due to reduced airport concession and facility charges compared to on-site competitors.
• Vehicle Condition: Customer feedback is a major highlight, albeit a negative one, consistently detailing that the available vehicles are old, in poor mechanical condition (e.g., "falling apart," warning lights beeping), and often dirty.
• Lack of Transparency: A crucial feature noted by customers is the tendency to impose significant, mandatory extra charges at the counter for "extras," mandatory insurance fees, or "admin fees" that more than double the initial online quoted rate.

For California residents and incoming travelers relying on LAX, the decision to choose ACO Rent A Car requires a clear-eyed assessment of the risks. Given the strong and consistent negative feedback, the primary and arguably only compelling reason to consider this agency is the initial appearance of the absolute lowest rate on a booking aggregator.

However, the overwhelming evidence from customer reports suggests that this initial saving is virtually always negated by significant problems, making the overall experience detrimental to one's trip. The reported issues—including being charged a non-refundable deposit despite not receiving a car, being stranded after hours, being pressured into taking a vehicle described as "falling apart," and facing rude or aggressive staff—indicate a high likelihood of a deeply frustrating and costly rental experience.

For travelers arriving in Los Angeles, especially those traveling with family or on a tight schedule, it is strongly advised to choose an alternative rental agency. The cost savings of the initial quote are not worth the risk of being stranded without a vehicle, having a deposit wrongfully charged, or being forced to take an old, potentially unsafe car. For a reliable, professional, and transparent experience near LAX, customers should consider well-rated alternatives, even if the up-front cost is slightly higher. The peace of mind and guarantee of a safe, clean, and available vehicle far outweigh the dubious benefits of ACO's promotional 'Cheap Car Rental' promise. The consensus from the local user perspective is a strong "BEWARE."

ACO Rent A Car Los Angeles

Behind Hilton Hotel LAX, 5777 W Century Blvd #110, Los Angeles, CA 90045, USA