National Car Rental

- 200 Stuart St 5th And 6th Floor, Boston, MA 02116

National Car Rental at the Boston Revere Hotel is a premier neighborhood location that offers streamlined vehicle access for both local Massachusetts residents and business travelers visiting the city. Located at 200 Stuart St, 5th and 6th Floor, Boston, MA 02116, this branch positions itself in the heart of the bustling Back Bay and Theatre District, making it a highly convenient option compared to the more distant airport hub.

The National brand is internationally recognized and particularly favored by frequent corporate renters due to its efficiency-focused loyalty program, the Emerald Club. This focus on speed and choice is a significant advantage in Boston’s demanding business environment. Furthermore, this branch distinguishes itself as a women-owned business, demonstrating a commitment to diversity and strong local community engagement. It operates as a full-service Car Rental Agency, providing a broad selection of vehicles to suit any local need, from an economical sedan for a day trip to the North Shore to a comfortable SUV for a long weekend in the Cape or Vermont.

The importance of exceptional customer service is highlighted by real-world feedback, with employees like “Timiro” receiving praise for turning a long travel day into a smooth, pleasant rental experience. This blend of corporate efficiency and personalized, friendly service is what makes this downtown location a reliable choice for mobility in the 02116 zip code and beyond.

The National Car Rental branch is uniquely situated inside the Revere Hotel Boston Common, with the office and rental operation occupying the 5th and 6th floors of the parking garage facility. This location on Stuart Street places it strategically near major downtown attractions, businesses, and transit hubs.

Accessibility for pick-up is generally excellent for those staying downtown or using public transit. The branch is a short walk from the MBTA Green and Orange Lines at the Tufts Medical Center station and not far from the Back Bay Station, which serves the Orange Line and Commuter Rail. For those traveling by car to pick up their rental, the location within a hotel garage simplifies the process of getting off the busy city streets.

However, potential renters, particularly those unfamiliar with Boston, should note that returning the vehicle can be confusing. As a recent customer review pointed out, the return process "must pull in to the Revere Hotel, which is a bit hidden," with poor signage and little guidance, right in the middle of a very active part of Boston. Customers are strongly advised to consult the map or call the branch ahead of time for detailed, specific drop-off instructions to avoid confusion and the stress of navigating the busy Theatre District. The operation hours are generally suitable for daytime rentals: Monday to Friday from 8:00 AM to 6:00 PM, and shorter hours on Saturday (9:00 AM to 3:00 PM) and Sunday (9:00 AM to 12:00 PM).

National Car Rental offers a streamlined set of services tailored toward efficiency and convenience, particularly benefiting frequent renters across Massachusetts.

• Emerald Club Loyalty Program: The flagship service offering automatic status that allows members to bypass the counter, choose any vehicle from the Emerald Aisle (Midsize and above) and only pay the Midsize rate in the U.S. and Canada, with no second driver fees.
• Diverse Vehicle Fleet: Provides a broad selection of quality, late-model vehicles, typically including: economy and compact sedans (e.g., Nissan Versa, Mitsubishi Mirage), standard and full-size vehicles (e.g., Chevrolet Malibu, VW Jetta), a wide range of SUVs, minivans, and specialty vehicles like convertibles and luxury sedans (e.g., Audi, BMW, Tesla options).
• Payment Flexibility: Accepts both major credit cards and debit cards for rental, although debit card use is subject to the company's specific financial requirements and may require additional deposit or documentation.
• One-Way Rentals: Supports easy one-way trips, a crucial feature for New England travel, allowing customers to pick up in Boston and drop off at other participating locations, including other National or Enterprise branches across Massachusetts and neighboring states.
• After Hours Service: Offers an after-hours return service, common in downtown locations, where customers can securely park the car, lock the doors, and deposit the keys in a designated drop box on the 6th floor of the Revere Hotel parking garage.
• Cross-Border Travel Policy: Allows travel into Canada for renters aged 25 and older with a credit card, which is valuable for those taking extended trips north.
• Optional Protections: Provides the option to purchase a Damage Waiver (DW), Extended Protection (EP) for liability, and refueling service options to fit the renter's needs.

The National Car Rental location at the Revere Hotel has several compelling features that make it stand out for Massachusetts-based customers.

• Emerald Aisle Access: This is the major highlight for the time-conscious renter. Eligible members simply reserve a midsize car, proceed to the Aisle, and choose any available vehicle from the section, which often includes upgrades at no extra cost, minimizing wait times.
• Designated as Women-Owned: Supporting a women-owned business is a highlight for many corporate and individual renters who prioritize vendor diversity.
• Active Military Discounts: The availability of active military discounts is a valuable and appreciated feature, providing savings to those who serve.
• Central Downtown Location: Located strategically in the Theatre District/Back Bay, it provides unparalleled convenience for nearby hotel guests and professionals, directly serving the 02116 area with a high level of accessibility to public transportation.
• Focus on Corporate Efficiency: The entire structure of the National brand, especially its "Drop & Go" feature for returns, is designed to expedite the rental process, which is highly valued by frequent business travelers who need to get on the road quickly.
• High Standard of Customer Service: Exemplified by positive customer feedback regarding individual employees who go "above and beyond" to ensure a smooth, friendly, and efficient rental transaction, even after a long day of travel.

Direct contact information for the National Car Rental branch at 200 Stuart St is essential for addressing specific rental needs and clarifying the complex drop-off procedure.

Address: 200 Stuart St 5th And 6th Floor, Boston, MA 02116, USA

Phone: (617) 262-8222

Mobile Phone: +1 617-262-8222 (Note: This is the same number, often listed for international and domestic calling.)

Choosing National Car Rental at 200 Stuart St is highly worthwhile for specific types of Massachusetts renters. This location is particularly advantageous for the frequent business traveler and anyone prioritizing speed and vehicle selection. The primary reason to choose this branch is the unparalleled benefit of the Emerald Club, which offers a level of control and efficiency few other rental programs can match. The ability to reserve a midsize car and upgrade for free by choosing any full-size or specialty car from the Emerald Aisle is a significant value proposition that saves both time and money.

Furthermore, the convenience of the downtown location—situated within the Revere Hotel—makes it easily accessible by the MBTA system, eliminating the need for a trip out to Logan Airport’s Consolidated Rental Car Center. The reported high quality of personalized customer service also suggests that, despite the typical challenges of renting in a dense urban setting, the on-site staff is dedicated to ensuring a positive experience.

However, renters should heed the warnings about the return process. The "incredibly confusing" signage and hidden entrance into the Revere Hotel's garage require proactive planning. To maximize the benefits and minimize stress:

• Enroll in the Emerald Club for the fastest possible pick-up experience.
• Confirm the specific return instructions (including which garage entrance to use) with the branch staff at the time of vehicle pick-up.
• If planning a weekend rental, note the significantly reduced operating hours on Saturday and Sunday.
• Utilize the active military discount if eligible, and be aware that debit card payments are accepted under standard National/Enterprise terms, which typically involve holding a larger deposit.

Overall, for those who value rapid transaction times, a high degree of vehicle choice, and a central downtown pick-up spot, National Car Rental at the Revere Hotel offers a compelling and valuable solution for their New England mobility needs.

National Car Rental

200 Stuart St 5th And 6th Floor, Boston, MA 02116, USA