Avis Car Rental Introduce
Welcome to Avis Car Rental on Centerline Drive in Knoxville, TN. For residents and visitors across East Tennessee, finding a trustworthy and conveniently located car rental agency is essential, whether you're planning a weekend trip to the Great Smoky Mountains National Park, attending an event at the University of Tennessee, or simply need a temporary vehicle while your personal car is in the shop. This neighborhood location of Avis provides the high-quality, professional service and diverse fleet that the brand is known for, all delivered with a local, friendly touch. As an established part of the community, the Centerline Drive office specializes in getting you on the road quickly and confidently with a vehicle that perfectly matches your specific needs, from family sedans to spacious passenger vans.
Choosing a local agency like this Avis location can often provide a more personalized experience compared to the busy airport counters. The staff is committed to helping you navigate the rental process with ease, ensuring you understand all the available options, from vehicle upgrades to protection plans. Their commitment to customer satisfaction is highlighted by local customer feedback, which praises the team's helpfulness and friendly demeanor, particularly noting the front desk service. While it is a good practice to confirm your reservation before arrival, as one customer suggested, the underlying commitment to service shines through, making it a reliable choice for your transportation needs in Knoxville and the surrounding Tennessee area.
The Avis Car Rental office is strategically situated at 4742 Centerline Dr, Knoxville, TN 37917, USA. This address places the facility within the East Town Crossing Shopping Center area, conveniently near the intersection of S Mall Rd and Centerline Dr. This location offers excellent accessibility for local Tennessee users, being a central point for those coming from various Knoxville neighborhoods without having to navigate the congestion typically associated with airport rental facilities. The ease of access makes picking up and returning your rental car a stress-free part of your itinerary.
A significant highlight of this specific branch is its dedication to accommodating all customers. The location features important accessibility elements, which demonstrate a commitment to serving the entire community. This ensures a smooth and dignified experience for everyone who walks through their doors.
As a dual-service provider, this Avis location excels as both a full-service car rental agency and a dedicated van rental agency. Their offerings are designed to cover a broad spectrum of local and travel needs across Tennessee, ensuring you never have to compromise on the right vehicle for your journey. Whether you require a fuel-efficient compact car for city driving, an SUV for family travel into the mountains, or a heavy-duty van for a group outing or move, the fleet is ready to accommodate.
- Car Rental Agency Services: Providing a wide selection of vehicles, typically including compact cars, midsize sedans, full-size vehicles, SUVs (Standard and Premium), and luxury cars, suitable for business travel, family vacations, or everyday temporary use.
- Van Rental Agency Services: Specializing in larger vehicle rentals, such as minivans and full-size passenger vans (often up to 12- or 15-passenger models), which are ideal for large group transportation for events, sports teams, church groups, or large family trips across Tennessee.
- Reservations and Pick-up: Facilitating both pre-booked and walk-in rentals, with a focus on efficient counter service to expedite the process of getting your keys and starting your journey.
- Flexible Payment Options: Accepting major forms of payment for your convenience, making the rental transaction as simple as possible.
This Knoxville location incorporates features and policies that enhance the overall rental experience, distinguishing it as a community-focused business with high operational standards. These highlights are tailored to provide value, convenience, and peace of mind for Tennessee customers.
- Active Military Discounts: Acknowledging the service of the nation's military personnel by offering special discounts. This is a valuable feature for military families and active service members located in or traveling through Tennessee.
- Acceptance of Multiple Payment Types: For ease of transaction, the agency readily accepts various modern payment methods, ensuring flexibility at the counter. These methods include:
- Credit Cards (Major Cards)
- Debit Cards
- NFC Mobile Payments (Contactless payment options)
- Wheelchair Accessible Entrance: The facility is designed to be fully accessible, ensuring that customers with mobility challenges can easily enter the office.
- Wheelchair Accessible Parking Lot: Dedicated parking ensures convenient and safe access for those requiring accessible parking near the entrance.
- Positive Local Customer Service: Consistently praised in customer reviews for a helpful, polite, and very friendly staff, which contributes significantly to a positive rental experience right here in Knoxville.
For scheduling your next car or van rental, or to verify your existing reservation, you can reach the Avis team at their local Knoxville location using the following information. Prospective renters are always encouraged to call ahead, especially if you have a specific vehicle requirement or are traveling during peak seasons, to ensure the vehicle you desire is ready for your pick-up.
Address: 4742 Centerline Dr, Knoxville, TN 37917, USA
Phone: (865) 544-5815
Mobile Phone: +1 865-544-5815
For Tennessee residents, and visitors arriving in East Tennessee who are looking for a reliable, non-airport rental experience, the Centerline Drive Avis Car Rental is an excellent choice. What truly makes this location stand out is the balance between the reputable, nationally recognized brand and the personalized, neighborhood service. You receive the confidence of a large, reliable fleet with excellent maintenance standards and nationwide support, combined with the dedicated attention of a local team.
Specifically, the dual function as a van rental agency is a massive benefit for local groups, organizations, and larger families in Knoxville. Planning a college tour, organizing transportation for a youth sports tournament, or moving furniture is simplified when you can easily access a 12- or 15-passenger van rental right in your community. Furthermore, the tangible efforts to provide accessibility features—a wheelchair-accessible entrance and parking lot—signal an inclusive business model that respects the needs of all community members.
Finally, the positive reinforcement from local reviews about the helpful and friendly staff is invaluable. In the rental industry, customer service can make or break an experience. Knowing that the team on Centerline Drive is consistently described as polite and very friendly gives customers a genuine reason to choose this Avis location over competitors. While the crucial advice to "Make sure you call before you pick up your car even if you have a reservation" is a universal best practice for any rental, this very feedback also suggests a team that is available and responsive to customer inquiries. By choosing this local Avis, you're not just renting a car; you're securing a reliable, accessible, and friendly transportation solution for your East Tennessee needs. This commitment to both fleet quality and local service is what makes Avis Car Rental on Centerline Drive a trusted partner for getting you where you need to go safely and comfortably throughout Tennessee.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Avis Car Rental Photos

Avis Car Rental Location
Avis Car Rental
4742 Centerline Dr, Knoxville, TN 37917, USA
Avis Car Rental Reviews
pricedeskcredit checkprepaidpickupfeedrive
★ 5★ 4★ 3★ 2★ 1The one on centerline dr. Has always been good to me very helpful,polite,very friendly especially the woman at front desk and I would recommend this on to anyone!
July 27 · Marcus DuncanMake sure you call before you pick up your car even if you have a reservation. Lesson learned the hard way
August 14 · Ya VonPrepaid a week in advance for a week long rental. Went to pick up the rental and was told there was an additional security deposit of $250. Was asked for my debit card to charge the $250, and a credit check for a score above 590. I don't do credit cards, haven't for 20 years so I don't really have a score. The kind, young, embarrassed attendants looked like deer in the headlights. I am greatly irritated and now have no car for a required trip. When I called the 1-800 reservations line, it will take a week to refund my prepaid funds. Wish I had read the reviews on this point, because it is not clearly stated when they give you an option to make the reservation and prepay with debit card. Shame on you Avis! You were recommended for your convenience of pickup location and reasonable prices from someone who uses you across the country. I will be sharing my experience with them and will not be returning myself for any future rental needs.
April 15 · DawnRented a car. I told the associate I was driving to Tennessee and dropping off in TN. So a 1 way trip. The associate put the trip as a return back to Lagrange, GA. When I went to return the car, I was informed by the owner of the chain store that it was a round trip and to return it would be a $300 fee. So they were going to charge me a $300 fee for their mistake. I called their customer service and had it changed...No issue on their end to change it.....it was a $75 difference for for a one way rental.The owner NEVER offered avis customer service as a solution. He was trying to bully me for $300. Shady as hell and what a **** treatment. You don't charge huge fees for mistakes made by the company.
January 08 · Katie KI had a previous experience with making a reservation and I canceled it and the refund took 3 weeks after I was told 3 days. The csr manager gave me a free 3 day rental which I tried to use numerous times. I made a reservation, was given a confirmation number which usually means you have a confirmed reservation, but not in this case and even went to the airport to pick up the car and was told they had no cars for the class I was requesting so had to cancel my reservation. Then the Avis app kept telling me no car class available with the coupon then finally I had a reservations agent make me one. When I went to pick up the car they told me they had no car except for a dirty car and had no one there to clean it. They said it was a larger car class but that they wouldn't charge me an upgrade fee. It was dirty so I cleaned the windshield my self and took it to the car wash to get the mud off the bottom and wheel areas because it had been raining and it was dirty. When I returned the car at 1255 pm that Sunday the agency was already closed so I called and was told by a supervisor, Bernard it would be okay to return it on Monday and I wouldn't be charged. So I brought it back and explained to the guy what the supervisor had said and he said okay and wasn't even gonna tell me I was charged, just tried to sneak it in on me, but when I got the receipt I was in fact charged and had to go through the whole process over again in explaining why I should get a refund and all. So I am being as specific as possible as you requested. Any more questions please do not hesitate to call me.
November 30 · Johnny Lamb
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