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Enterprise Rent-A-Car
- 3450 E Airport Dr Ste 400, Ontario, CA 91761

Car rental agency, Van rental agency ★4.0

3450 E Airport Dr Ste 400, Ontario, CA 91761, USA

4.0
I had one of the worst customer service experiences I’ve ever had with David, the manager at the Ontario branch. I had a confirmed reservation for a car, but when I arrived (after driving 50 minutes to get there), David refused to give me the car, saying he was holding it for someone else. He was dismissive, unprofessional, and even told me that “no one can do anything” about him when I said I would contact corporate and write a review for him. He then kicked me out of the office.Thankfully, another employee eventually gave me a car, but that car turned out to have serious issues — the engine and brakes were problematic. This was extremely stressful, especially since I was leaving for vacation early the next morning and had to drive 60 miles in the freeway with friends. I called around to 20 different Enterprise locations trying to exchange the car, but no one had one available.This whole experience was frustrating, unsafe, and completely unacceptable. A manager should never treat customers this way. I will absolutely be reaching out to corporate about this situation. - Amir Amiri
Enterprise Rent-A-Car Overview Intro Detail Photos Location Reviews

Enterprise Rent-A-Car Introduce

For residents of the Inland Empire and visitors flying into Southern California, the Enterprise Rent-A-Car location at the Ontario International Airport (ONT) serves as a primary hub for reliable and diverse vehicle rentals. Situated conveniently within the airport's car rental center, this agency offers a comprehensive fleet of cars, SUVs, and vans, making it a go-to choice for everything from short business trips to extended family vacations across the Golden State. The Enterprise brand is globally recognized for its commitment to customer service and convenience, striving to ensure a smooth transition from plane to pavement for every renter.

This branch, specifically, boasts a distinctive highlight: it proudly Identifies as women-owned. For California users who prioritize supporting diverse businesses, this provides an excellent opportunity to choose a service provider that aligns with those values. The location is dedicated to providing efficient Onsite services, meaning the entire process from check-in to vehicle selection and check-out is handled directly at the facility. This streamlined approach is a significant benefit, particularly when managing luggage and tight schedules typical of airport travel.

While many customers report highly positive experiences—praising friendly, professional desk agents and efficient lot attendants for quick check-in and return processes—it is prudent for potential renters to note that experiences can vary. One review, in particular, details an unacceptable encounter with a branch manager, involving a refused, confirmed reservation and dismissive behavior, followed by being assigned a replacement vehicle with serious, potentially unsafe mechanical issues. Another concern that occasionally arises is vehicle availability and adherence to reservation specifics. We advise all customers to confirm their reservation details, inspect their assigned vehicle thoroughly for cleanliness and safety before departing the lot, and maintain clear communication with staff if any issues arise, ensuring a proactive approach to their rental experience.


Location and Accessibility

This Enterprise Rent-A-Car branch is located in the dedicated Rental Car Center at the Ontario International Airport (ONT), providing seamless access for air travelers. The physical address is 3450 E Airport Dr Ste 400, Ontario, CA 91761, USA. This prime location ensures that renters are immediately positioned to begin their journey, whether heading toward Los Angeles, Orange County, or deeper into the Inland Empire's vast network of cities and recreational areas.

Accessibility is a key priority at this facility. The entire rental process is supported by specific features to accommodate all customers, including those with mobility challenges. Renters will find a Wheelchair accessible entrance to the office and a designated Wheelchair accessible parking lot. These amenities help ensure that picking up and returning a vehicle can be done with the greatest possible ease and comfort. For customers arriving at the terminals, the Ontario International Airport provides a complimentary shuttle service that runs between the passenger terminals and the Rental Car Center, simplifying the logistics of reaching the Enterprise counter.


Services Offered

As a major airport Car rental agency and Van rental agency, the Enterprise facility at ONT offers a wide array of options and conveniences tailored for the California market.

  • Diverse Car Rental Fleet: Customers can choose from a broad selection of vehicle classes, including economical compact cars for budget-conscious trips, comfortable full-size sedans, and various sizes of SUVs (standard and full-size) perfect for Southern California's varied terrain and family travel. Specialty options often include luxury cars, convertibles, and pickup trucks.
  • Van Rental Services: For group travel, large families, or business needs requiring significant cargo or passenger capacity, the agency provides dedicated Van rental agency services, including minivans and larger passenger vans (e.g., 12- and 15-passenger models).
  • Onsite Customer Service: The provision of Onsite services ensures that all rental transactions, vehicle exchanges, and necessary paperwork can be handled efficiently at the physical location, minimizing offsite coordination.
  • Flexible Payment Methods: To accommodate all renters, the location accepts a variety of payment types, including major Credit cards and Debit cards, alongside modern NFC mobile payments, offering maximum transactional flexibility.
  • After-Hours Return: The airport location typically offers after-hours return options, allowing customers to drop keys in a secure box after regular business hours, a vital service for travelers with late or early flights.

Features / Highlights

This specific Enterprise Rent-A-Car location offers compelling advantages that distinguish it within the Inland Empire rental market, catering to both local residents and visitors.

  • Women-Owned Business Status: The branch Identifies as women-owned, a significant highlight for individuals and corporations in California seeking to support supplier diversity through their purchasing decisions.
  • Active Military Discounts: The company offers Active military discounts on leisure travel, providing a valuable benefit to service members, veterans, and their families looking to explore California or handle necessary travel.
  • Superior Accessibility: The facility is designed for ease of access, featuring a Wheelchair accessible entrance and Wheelchair accessible parking lot, which demonstrates a commitment to inclusive service for all customers.
  • Contactless Payment: The acceptance of NFC mobile payments enhances the rental experience with quick, secure, and modern transaction capabilities at the counter.

Contact Information

To connect with the Enterprise Rent-A-Car branch at the Ontario International Airport (ONT) for reservations, inquiries, or assistance, please use the following contact details:

Address: 3450 E Airport Dr Ste 400, Ontario, CA 91761, USA

Phone: (833) 679-2050

Mobile Phone: +1 833-679-2050

Given the dynamic nature of airport operations, particularly concerning vehicle availability, it is always recommended to call the listed phone number to confirm your reservation and any specific vehicle requirements, such as a large van or specific vehicle class, before your arrival.


What is Worth Choosing

For users in the California region, especially those utilizing the Ontario International Airport, choosing this Enterprise location offers a blend of convenience, fleet diversity, and ethical business practices that make it a compelling choice. The single most unique factor is the branch's status as a women-owned business, allowing customers to directly support diverse entrepreneurship in the local economy. Coupled with the brand's national reputation for customer focus, this offers an attractive package.

Furthermore, the practical benefits are substantial. The airport location's proximity and the provision of shuttle service from the terminals ensure minimal travel stress. The wide array of rental vehicles, covering everything from economy cars for efficient cruising to van rentals for large group excursions, means nearly all personal and business needs can be met in one place. The available Active military discounts and strong commitment to physical accessibility with wheelchair-friendly infrastructure further solidify its appeal to a broad customer base.

While the positive reviews highlighting excellent staff and quick service demonstrate the standard of professionalism, the occasional negative reviews regarding customer handling and vehicle safety (engine/brakes) are critical factors that should prompt every customer to engage vigilantly with the rental process. Renters are advised to arrive with all required documents, including the valid credit or debit card used for payment, and to take the time to inspect the car's condition and verify that all safety features are fully operational before accepting the keys and driving onto the California roadways. By remaining proactive and leveraging the convenience of the location and its diverse fleet, this Enterprise branch remains a top-tier option for your vehicle rental needs in Southern California.

Enterprise Rent-A-Car Details

  • From the business

  • Identifies as women-owned
  • Service options

  • Onsite services
  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards

Enterprise Rent-A-Car Photos

Enterprise Rent-A-Car Picture 1Enterprise Rent-A-Car Picture 2Enterprise Rent-A-Car Picture 3Enterprise Rent-A-Car Picture 4Enterprise Rent-A-Car Picture 5Enterprise Rent-A-Car Picture 6Enterprise Rent-A-Car Picture 7Enterprise Rent-A-Car Picture 8Enterprise Rent-A-Car Picture 9Enterprise Rent-A-Car Picture 10

Enterprise Rent-A-Car Location

Enterprise Rent-A-Car

3450 E Airport Dr Ste 400, Ontario, CA 91761, USA

Enterprise Rent-A-Car Reviews

An average rating of ★4.2 from 2053 user reviews.

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★ 5★ 4★ 3★ 2★ 1

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