Avis Car Rental Introduce
For anyone traveling through or residing in Southern California, particularly those visiting the bustling heart of Orange County, a dependable rental vehicle is essential. The Avis Car Rental location at 200 W Katella Ave in Anaheim, CA, serves as a primary hub for both vacationers exploring the nearby world-famous theme parks and local residents requiring a temporary vehicle solution. As a major, globally recognized car and van rental agency, Avis offers a broad fleet selection and a variety of services designed to meet diverse travel needs across the state of California and beyond.
This specific branch’s strategic positioning in Anaheim, a city known for its major tourist attractions and robust convention center, makes it a vital service point. Customers at this location benefit from the extensive network and consistent brand policies of Avis, which provides a measure of reliability and standardized service. Whether the need is for an economical car for navigating Southern California's freeways, a spacious minivan for a family trip to the coast, or a rugged SUV for a weekend adventure in the mountains, the Anaheim Katella Ave branch typically maintains a varied inventory to keep California users on the move.
However, potential customers, particularly those who have complex travel itineraries or specific needs, should note that like any high-volume location, service experiences can vary. While one customer's experience highlighted a quick, simple, and professional pickup, even involving a clear introduction to an unfamiliar electric vehicle like a Tesla, another detailed a highly stressful experience regarding vehicle maintenance and customer service during a vehicle swap. It is important for all renters to diligently inspect their assigned vehicle and document its condition before leaving the lot, a practice that is always recommended when renting any vehicle from any provider. The positive intervention by staff at a separate branch in the documented review also underscores that a large network often provides support options for resolving issues when they arise.
Location and Accessibility
The Avis Car Rental agency is centrally located in Anaheim, CA, a prime spot for travelers leveraging the proximity to key Orange County destinations. The branch is situated on West Katella Avenue, a major arterial road, making it straightforward to find and access from Interstate 5 (I-5).
- 200 W Katella Ave, Anaheim, CA 92802, USA
This location is highly convenient for guests staying at many of the major hotels and resorts surrounding the convention center and entertainment districts. For customers with mobility considerations, the facility provides necessary accessibility features:
- Wheelchair Accessible Entrance
- Wheelchair Accessible Parking Lot
This commitment ensures that the rental process is accessible and comfortable for all members of the Southern California community and its visitors.
Services Offered
As a full-service Car and Van Rental Agency, the Avis Katella Ave branch in Anaheim offers a comprehensive array of vehicle types and supplementary rental services typical of a major national provider. Specific availability should always be confirmed at the time of booking.
- Broad Vehicle Classes: Offering standard car rental categories including Economy, Compact, Mid-size, Full-size Sedans, Premium, and Luxury vehicles.
- Specialized Vehicle Rentals: Providing a robust selection of SUVs (Intermediate, Standard, Premium), Minivans (for up to 7 passengers), and Passenger Vans (such as 12-passenger options) for large groups or heavy cargo needs, which is vital for many California trips.
- Electric and Hybrid Options: The Avis fleet increasingly includes newer technology vehicles like Teslas (Midsize Electric) and Hybrid sedans, offering environmentally conscious or technology-interested renters a choice.
- After-Hours Returns: Customers often have the convenience of after-hours return options, though the vehicle remains the renter's responsibility until it is officially checked in the following business day.
- Avis Preferred Service: Enrollment in the Avis loyalty program allows members to potentially skip the counter and proceed directly to their vehicle at many major locations, streamlining the pick-up process.
- One-Way Rentals: Facilitating travel across California and the broader United States with one-way rental options (though restrictions and fees may apply).
Features / Highlights
The Avis Car Rental location in Anaheim is set apart by several key features and corporate highlights that add value and convenience for the Southern California customer:
- Active Military Discounts: The agency provides special pricing, often up to 35% off PAY NOW rates, for Active Military, Veterans, National Guard, and Reservists, recognizing their service.
- Proximity to Major Attractions: The location is highly desirable for tourists, situated close to Disneyland, the Anaheim Convention Center, and other major entertainment venues, reducing local transit time.
- Diverse Payment Options: For convenience, the agency accepts both Credit Cards and Debit Cards for payment, though specific policies regarding the use of debit cards for the initial security hold should be confirmed at booking.
- Physical Accessibility: Ensuring an inclusive experience with a Wheelchair Accessible Entrance and Wheelchair Accessible Parking Lot.
- Specialty Vehicle Availability: Officially operating as both a Car and Van Rental Agency, making it a reliable source for larger group transportation needs.
- Commitment to Modern Fleet: The availability of modern vehicles, including electric models, demonstrates an effort to update and diversify the rental fleet for a modern Californian driver.
Contact Information
The most direct way for prospective renters to inquire about fleet availability, current rates, specific policies, and to utilize services like the free pick-up service is to contact the branch directly during its operating hours.
- Address: 200 W Katella Ave, Anaheim, CA 92802, USA
- Phone: (714) 780-1024
- Mobile Phone: +1 714-780-1024
What is Worth Choosing Avis Car Rental?
Choosing Avis Car Rental in Anaheim is a choice for the convenience and scale of a major, trusted national brand, particularly for those whose travel demands flexibility and a wide range of vehicle options. The location’s core strength lies in its ability to serve the large volume of travelers visiting the Orange County area, offering everything from economical sedans for solo business trips to large passenger vans for family vacations.
The combination of significant perks such as the Active Military Discount, the acceptance of both Credit and Debit Cards (with standard authorization hold stipulations), and the excellent accessibility features makes this branch a strong contender. The positive experiences cited by customers, particularly the efficiency of the pick-up process and knowledgeable staff when dealing with unfamiliar vehicle types, suggest the potential for a seamless rental experience. While one customer review detailed a disappointing experience regarding vehicle condition, this highlights the necessity for renters to adhere to the best practice of a thorough vehicle check and damage documentation before leaving the lot. By choosing a major agency like Avis, customers also gain access to a large support network, which can be critical for resolving issues swiftly while traveling across the state. For a reliable selection, corporate backing, and valuable discounts in a highly convenient Anaheim location, Avis provides a comprehensive solution for California drivers.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Avis Car Rental Photos










Avis Car Rental Location
Avis Car Rental
200 W Katella Ave, Anaheim, CA 92802, USA
Avis Car Rental Reviews
deskpick upLAXgascredit carddisneylandparkingrudecheckreceipt
★ 5★ 4★ 3★ 2★ 1We rented from Avis at LAX and had a very disappointing experience. The first car we were given seemed fine at first, but on the way to Disneyland we noticed it pulled hard to the right. Out of caution, we stopped at the Anaheim Avis to see if we could swap vehicles.The employee there (an older gentleman) was abrupt and rude from the start. With our toddler and all his belongings in the car, I simply asked if a swap was possible. Instead of offering any help, he barked at my husband to park the car and bring the keys inside. Once inside, he barely spoke to us, handed us another car, and rushed us out without explanation.The replacement car was in terrible condition. Immediately we saw a huge dent and a cigarette burn in the back seat. It already had over 40,000 miles, and it was clear the vehicle had not been properly inspected or maintained. My husband wisely took a full video of the car before we left. When we went back inside to ask if the damage could be documented, the employee just brushed us off with, “take photos.”Things only got worse from there. The gas tank wasn’t full, and on our way to Long Beach, my husband scraped his arm while loading our toddler, and we discovered the entire tail light was completely busted — again, something clearly visible in the video from the time of rental. That is a major safety hazard and should never have been allowed to go out on the road. On drop-off, we also found an actual hole in the driver’s floor, adding yet another serious issue. Between the broken tail light, the dent, the cigarette burn, the mileage, and the literal hole in the floor, this was one of the worst-maintained vehicles I’ve ever seen rented.When we arrived at the Long Beach Avis, the staff there were shocked that this car had ever been released to a customer. Thankfully, AJ at Long Beach immediately helped us. She was kind, professional, and made sure we were swapped into a safe car. She’s the only reason I’m giving any positive feedback in this review — she truly deserves recognition for how she handled the situation.Overall, this was an extremely stressful rental experience that could have been avoided with proper inspection and better customer service at Anaheim. I hope Avis takes this feedback seriously, because handing over unsafe cars to families with children is unacceptable.
September 17 · Amber WilcoxPickup was quick, simple, and professional.Instructions for pickup were clear. No fuss, no upsell.They gave me a Tesla that I was not familiar with. The lot attendant gave clear instructions on how to use the car.This is how a car rental should be. I would recommend and come back to this location.
October 16 · David L.Extremely rude customer service from Luis, as well as inadequate cleaning up on pickup of vehicle. At first, I thought I was getting good service as I was upgraded from a Kia sedan to a VW crossover, however, I realized the reason I was given the "upgrade" was because the car wasn't clean. I picked it up dirty and I figured it was fine, I took pictures.I ended up using the car for a band practice, and when I moved the seats to load my gear, I found a BULLET. .223 Calibur to be exact.Driving around with that, unknowingly, could have been highly problematic for me as their customer, especially in California.Upon return I informed Luis, who may I add was already rude to the customers ahead of me, and he seemed very dismissive. Didn't apologize or say anything really.After giving the keys back, he just gave me a receipt. Didn't really explain anything to me about the $300 hold that they put on my credit card and when it would be coming back, and also didn't want to do a walk around with me. I found that very odd because every time I rented a car they have walked around with it and did a checklist. He told me just to take pictures of it myself.I informed him I didn't want to be charged later because Of inability to check on their part due to the fact I found A BULLET in the back.Once again he just repeated to take pictures of it myself and I said okay, I will and I will definitely be leaving a review.After reading some of the other reviews here and on yelp, it seems like Luis is a consistent problem. I'm not sure why he's still allowed to behave like this without being talked to. They're also wasn't any soap in the bathroom which leaves me to believe that the employees wash hands with no soap. So I would definitely use antibacterial wipes on the cars when you receive them. I also noticed that the air conditioning was not working and everyone inside seemed set which I totally understand, But that sounds like that should be a complaint brought up to the owners and not pushed down on your customers.Please see attached for the photo of said bullet (as well as the trash they did not vacuum)
June 03 · Scarlett RiveraWhy 0 points?There is no drop-off box and no way to park the car outside of business hours. We got 2025 and you are not customer friendly. Why should I rent from you when there is 0 flexibility.
June 20 · Szene - AktivistI was dropping off my vehicle here, I filled the fuel completely a minute ago before I dropped off. When I handed over the keys, Lewis dint even check the car but kept saying that I did not fill the fuel completely and it was short of 3gallon. I tried to explain that I just filed the fuel and also showed the transaction but he kept saying that it was short of 3 gallon. Extremely rude customer service. I rented with Avis multiple times and never had any issue until now.
June 14 · Kodumuri Alekhya
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