ACE Rent A Car Introduce
Planning your next journey across the Golden State? Whether you're flying into Southern California for a vacation, a business trip, or simply need a reliable local replacement vehicle, securing comfortable and affordable transportation is key to maximizing your time and budget. ACE Rent A Car, a well-established name in the rental agency industry with over 50 years of experience, provides a professional and customer-focused solution right near the bustling hub of Los Angeles International Airport (LAX). Known for competitive pricing and a diverse fleet of clean, low-mileage vehicles, ACE offers a compelling option for local California residents and visitors alike.
This agency positions itself as a provider of value, focusing on delivering a hassle-free rental experience that begins the moment you arrive. Their commitment to customer satisfaction is often highlighted in customer feedback, noting the friendly staff and efficient process for vehicle pickup and drop-off.
To fully appreciate the service, it is useful to understand their operating model, particularly the location and accessibility near one of the world's busiest airports.
The ACE Rent A Car agency is strategically located close to the Los Angeles International Airport (LAX), making it highly accessible for both air travelers and local customers in the Los Angeles area. The physical address is:
Address: 8820 Bellanca Ave, Los Angeles, CA 90045, USA
This location is classified as an off-airport rental facility. For travelers arriving at LAX, the process to reach the facility is well-structured, though it involves a two-step shuttle system. Customers should be prepared to allocate time for this transfer process, which past customers have estimated can take 30 minutes or more, depending on airport traffic and shuttle wait times. The general procedure is as follows:
- Upon arrival at LAX and after collecting luggage, customers must proceed to the Lower/Arrivals level inner curb, specifically the pink LAX Shuttle Zone/column.
- From here, travelers board one of the blue LAX - Economy Parking shuttles (sometimes referred to as the Metro Connector Bus/Green Line shuttle). The shuttle transports passengers to the LAX - Economy Parking garage.
- Once at the parking garage, travelers follow signs to the Off-Airport Rental Car Waiting Area (typically on Level 1).
- Finally, travelers will look for the clearly marked, white ACE Rent A Car shuttle van, which provides the final, short 5-minute ride to the rental office on Bellanca Ave.
For those returning their vehicle, the ACE shuttle often provides a direct ride back to the LAX terminals, which many customers find highly convenient. For local residents or those traveling independently of the airport, the location near major arteries provides easy access, and on-site parking is available for customers who may need to leave their personal vehicle while renting.
ACE Rent A Car provides a full range of services typical of a national car rental agency, specifically tailored to the needs of travelers and locals in the California region. These services are designed for convenience and flexibility.
- Diverse Vehicle Rentals: Offering a wide selection of vehicles, including popular models like economy cars, full-size sedans, and SUVs. Customers have options such as the Kia Rio, Hyundai Accent, Volkswagen Jetta, and various SUVs like the Kia Sportage or Toyota RAV4.
- One-Way Rental Options: The agency often provides the flexibility to return a rental car to a different location, which is ideal for long-distance trips across California or the greater Southwest.
- Reservation & Booking: Services include easy online booking, flexible booking options, and the ability to compare deals from other companies through third-party platforms.
- Supplemental Rental Items: Customers can reserve additional items necessary for their trip, such as child car seats or booster seats (note that customer feedback indicates these may be basic models).
- Payment Flexibility: Accepting major Credit Cards and Debit Cards for convenience. Local renters may have specific credit card and insurance requirements.
- Onsite Services: The rental office provides in-person customer service, including the potential for virtual agent assistance, as noted in some customer experiences.
- Roadside Service Plan (RSP): An optional service plan that can be purchased for a daily fee to cover mechanical issues or accidental incidents like key lockouts.
- Prepay Toll Feature: ACE offers an option to purchase a prepay toll feature for California's toll roads, allowing for a smoother driving experience, though customers should check the daily fee for this service.
ACE Rent A Car near LAX stands out in the competitive Los Angeles market due to several distinct features focused on customer value and experience.
- Competitive Pricing: The company is widely known for offering lower, more budget-friendly rates compared to some larger, in-terminal competitors at LAX, making it a favorite for cost-conscious travelers.
- Modern, Clean Fleet: The fleet often consists of new and well-maintained, low-mileage vehicles, contributing to a comfortable and reliable driving experience, particularly noted by customers who received new or 'nice' vehicles, such as SUVs.
- Dedicated Shuttle Service: While requiring two steps from the terminal, the final ACE shuttle from the off-airport rental car waiting area is dedicated and runs non-stop, often praised for its efficiency in getting customers to and from the terminal once the first shuttle leg is complete. Customers have noted a pleasant experience with the ACE shuttle drivers, including direct drop-off at their personal airline terminals upon return.
- Accessibility Features: The facility is equipped with a Wheelchair Accessible Entrance and Wheelchair Accessible Parking Lot, ensuring ease of access for all customers.
- ACE Member Rewards Program: Frequent renters can join this program to earn loyalty points on base rental charges, which can then be redeemed for discounts or free rental days, enhancing the value for repeat customers.
- Positive Staff Interaction: Customer reviews consistently highlight the great customer service and friendly, helpful staff, emphasizing fast processing and a willingness to assist in securing the right vehicle.
For reservations, inquiries, or to contact the location directly, please use the following details:
- Address: 8820 Bellanca Ave, Los Angeles, CA 90045, USA
- Phone (Toll-Free): (866) 551-8267
- Mobile Phone: +1 866-551-8267
- Local Phone (for 8820 Bellanca Ave location): +1 424 293 1154 (Please note this local number is provided by third-party sources and may differ from the toll-free number.)
For California-based travelers and visitors to Los Angeles, ACE Rent A Car is particularly worth considering if you prioritize value and competitive pricing without sacrificing the quality of the vehicle itself. The positive customer sentiment regarding the cleanliness and condition of their cars—often described as new or nice—is a significant draw. While the two-step shuttle process from LAX requires patience and planning, the dedicated and efficient ACE shuttle from the rental car depot to the office helps expedite the final leg of the journey. Furthermore, the commitment to excellent customer service, with staff who are reportedly super fast and helpful, adds to a more pleasant start and end to your trip.
Choosing ACE means opting for an agency that has been recognized for outstanding customer satisfaction and offers a clear, honest process. If you need a reliable SUV for a family road trip to the mountains or a compact car for navigating the city streets, ACE Rent A Car provides an affordable and dependable vehicle solution, making your journey through Southern California seamless and comfortable. Their flexibility, including options for one-way rentals and the Member Rewards program, makes them a strong contender for anyone seeking practical and economical car rental services in the LA area.
ACE Rent A Car Details
Service options
- Onsite services
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
Parking
- On-site parking
ACE Rent A Car Photos










ACE Rent A Car Location
ACE Rent A Car
8820 Bellanca Ave, Los Angeles, CA 90045, USA
ACE Rent A Car Reviews
LAXipadliability insuranceairport shuttlevideo chatace iutility billskypedon waslax-it
★ 5★ 4★ 3★ 2★ 1They only have virtual agent on a zoom call. The car we got was new and nice went with SUV.Getting there - You have to take the economy parking shuttle from LAX (pink sign), then Ace has a “ACE” van to pick you up from the economy parking lot.It took us 30mins to get there, then another 30mins to get the car.We also got a car seat for our toddler and it’s a very basic car seat.
October 18 · Zack LoganGreat customer service! Super fast each time I went. I flew in 1st time to LAX. Had to take an economy shuttle to the garage and Ace shuttle was waiting when I got off. Then they drove me to the off site rental building where Junior helped me get a perfect car for my trip.When I brought it back I pulled in and they grabbed the keys so I could make my way to the the shuttle who to my pleasant surprise took us straight to the airport and dropped us at our personal terminals! Very happy with my experience and rental.
July 28 · Kayla EmraDO NOT BOOK ACE RENT A CAR in LAX! If I could give a negative score, I would have done so. My experience with their service was ridiculously upsetting and such a waste of time!They are not located within the airport area. I had to wait and take the first shuttle out of the airport then take a second shuttle before reaching their rental location. It took 1 hour and 20 minutes from the time I got out of the airport to the time I reached their rental building. Afterwards, they made me wait for 1 hour and 39 minutes simply because I refused to purchase their recommended insurance (I already have my own), paid for the booking online (150+ USD for 2 days), and that they do not have available cars! There were 4 other clients who had the same experience and who also wasted their time waiting for their previously booked and paid rental cars.Again, DO NOT BOOK ACE RENT A CAR in LAX!!! Spend your monies elsewhere. Their customer service sucks and their service sucks! I've rented cars in Texas, European countries, and Asian countries - ACE is THE WORST rental car company I've encountered!!!!
September 27 · Anna Pak[THEY HAVE OLD WRECKED/ DAMAGED Vehicles. ]My first and my last time booking with Ace. There was one person ahead of me and it took over an hour to get a car. I booked a full size car and got a Dodge Charger. They told me they didn’t have any other cars at the so excepted it . The car was damaged all the way around. I drove the car for a week. I was working in Lancaster. I had trouble getting the car to start after shutting it off. It would take 5 to 10 minutes to start after shutting it off. I had filled up 4 times costing $78 to $83 dollars. Finally, I had enough. My booking was for 3 weeks. I couldn’t go another day, I took off work to return the wreck. The guy didn’t even want to give me another car. I had to prove to him the car wouldn’t start when I shut it off. He then gave me 2 choices to pick from and they were both horrible. I end up taking the less wrecked car, but the inside was horrendous, it looked like someone was having a food fight inside. The seats were so dirty, the windows had finger and hand prints and to mention it was on (E). When I returned it The tank was full. After all the B.S they refused to even give me a discount. Never ever, ever, ever, ever again. I wish there was someone to shut them down. They don’t even deserve a STAR
June 25 · Tangie DavisUPDATE: ok, after ACE replied on my review, I think I need to say something. As I mentioned, I was okay with you gave me other car in case you don't have the RAv4. I am a frequent traveler, so I completely know about that that. But your car is really old and I hate it. After trip to LA, I flew to Houston and rent the car with Sixt, and I book a rav4 too, but then they gave me a 2025 GMC Terrain, that was a really nice and new car. Also their customer service is phenomenal and incredibly good.Ok, and about the insurance, as I said, I tried with Enterprise, Avis, Alamo and the latest one, Sixt, their process went so smooth. And did not make that complicated. You know what I am saying!!!Anyway, I will not use your service again, so you don't need to explain anything with me more. Thank you.-------------------I had a VERY BAD experience with this ACE rent a car!!!! I rent the car with other rental companies for so many times which went so smoothly and easy with my insurance. For ACE rent a car, they said they don't take my insurance at first, BUT I clearly know about my insurance which will cover my rental all across the US. I debated with them andblastly, ask me to talk with the insurance company to ask them to have verbal confirmation with them which take 30 mins to have it done. I think they were trying to find the reason to force me to pay for their own insurance which will be a starting at $27/dayNot just yet, I booked for the Toyota Rav4, but they just gave me a Jeep Latitude 🫤, I told them I book for the Rav4, I am ok if they change my car to another equivalent car, not the Latitude. And they said if I want that or the higher car than the Latitude, I have to pay more 😡 and to be honest, that car is so ugly, small and uncomfortable, the blindspot warning is not working, I was almost got hit when changing lanes on freeway.I was so tired with their process, so I just took the Latitude and go. they just made me feel bad just on the beginning of my trip!!!!I feel so disappointed with this rental company. NEVER AGAIN!!!
September 16 · Thanh Bui
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