Hertz Car Rental

- 18401 Henson Blvd, Hagerstown, MD 21742

For residents, business travelers, and visitors arriving in Western Maryland, reliable transportation is essential for navigating Washington County and connecting to the wider Mid-Atlantic region. Hertz Car Rental, located at the Rider Jet Center at the Hagerstown Regional Airport (HGR), is a crucial local provider, offering a variety of vehicles to meet diverse travel demands. Known globally for its extensive fleet and convenience, this Hagerstown location focuses on serving the local community with necessary car rental services.

As a primary car rental agency in the Hagerstown area, Hertz offers the vehicular flexibility required for everything from local errands and family trips to the demanding needs of corporate clients. They maintain a fleet that generally includes compact cars for efficiency, spacious sedans, and larger SUVs, ensuring customers can find the right fit for their journey across Maryland. The location serves as an important gateway for those flying into or out of Hagerstown Regional Airport, facilitating seamless transitions from air travel to ground transportation.

However, potential customers should note that like any major service provider, customer experiences can vary. Some recent customer feedback highlights specific issues, including discrepancies between quoted and final prices, unexpected charges for things like gasoline even after refueling, and difficulties in obtaining timely customer support or necessary documentation, such as business receipts. These instances point to potential areas where the local operation’s communication and administrative processes may require closer attention to ensure a consistent, positive experience for all Maryland users, especially those relying on accurate billing for business purposes.

The Hertz Car Rental branch is strategically located at the Hagerstown Regional Airport (HGR), within the Rider Jet Center facility. This airport location makes it especially convenient for travelers flying into Washington County or for local customers requiring a vehicle for out-of-town trips. The official address and surrounding accessibility features are as follows:

Address: 18401 Henson Blvd, Hagerstown, MD 21742, USA

This location places the branch directly within the airport complex, offering direct access for air travelers. For local Maryland customers, it is easily reachable via major roads connecting Hagerstown. The accessibility features available are designed to ensure comfort and ease of use for all patrons:

• Wheelchair accessible entrance: The facility is designed to allow easy entry for individuals using wheelchairs or other mobility aids.
• Wheelchair accessible parking lot: Dedicated parking spots are provided to facilitate smooth transitions from a personal vehicle or taxi to the rental office.
• On-site parking: Convenient parking is available for customers arriving to pick up their rental cars.

As a full-service car rental agency, Hertz provides a wide array of vehicle types and ancillary services tailored to local and long-distance Maryland travel. While the fleet availability fluctuates, customers can generally expect access to the following categories and services:

• Diverse Vehicle Classes: A selection of cars including economy, compact, midsize, full-size sedans (e.g., Chevrolet Spark, Ford Focus, Chevrolet Malibu, Nissan Maxima, Ford Focus, Chevrolet Malibu), and SUVs (e.g., Nissan Rogue, Jeep Compass, Chevrolet Equinox).
• Specialty and Premium Vehicles: Access to unique collections such as the Green Traveler Collection (eco-friendly cars) and Prestige/Luxury models (subject to availability).
• Commercial and Group Transport: Availability of larger vehicles like minivans and potentially small cargo vans or trucks, suitable for group outings, family vacations, or light moving needs.
• Flexible Rental Terms: Options for daily, weekly, and monthly rentals to suit both short-term visits and longer-term corporate or personal needs in the Maryland area.
• Hertz Gold Plus Rewards Program: Enrollment in this loyalty program allows members to earn points, potentially skip the counter at select locations, and receive various benefits depending on their status tier.
• Payment Methods: Acceptance of major Credit Cards and Debit Cards for payment (though specific terms for debit card rentals often apply).
• Options and Add-ons: Availability of supplementary products such as Loss Damage Waiver (LDW), liability coverage, and potentially optional equipment like GPS and child seats.
• Corporate/Business Rentals: Specialized services and rates for business travelers, catering to the needs of the Washington County business community.

The Hertz Car Rental branch at Hagerstown Regional Airport offers several features that attract both local Maryland customers and incoming travelers:

• Airport Convenience: Its location within the Rider Jet Center at HGR offers maximum convenience for air travelers, eliminating the need for off-airport shuttles to start a road trip or business journey.
• Global Brand Reliability: Backed by the reputation of the international Hertz brand, customers can generally expect a professionally maintained vehicle fleet and standardized rental procedures.
• Accessible Facilities: The provision of a Wheelchair accessible entrance and Wheelchair accessible parking lot ensures that the services are available to a broader range of the Maryland public.
• Loyalty Program Benefits: The Hertz Gold Plus Rewards program provides tangible benefits for frequent renters, helping them save time and earn points toward future rentals.
• Diverse Payment Options: Accepting both Credit cards and Debit cards (with terms) offers flexibility in payment.
• On-site Parking: Provides easy, dedicated parking for customers coming to the location in their own vehicle.

For booking, inquiries, or assistance related to your car rental at the Hagerstown location, please utilize the following contact details:

Address: 18401 Henson Blvd, Hagerstown, MD 21742, USA

Phone: (301) 739-5072

Mobile Phone: +1 301-739-5072

For Maryland customers, especially those utilizing Hagerstown Regional Airport, the primary advantage of choosing this Hertz location is its sheer convenience and the breadth of the fleet. Being situated directly at the airport significantly streamlines travel logistics. You step off the plane, and your rental is nearby—a huge time-saver for both quick business trips and family arrivals into Western Maryland. The availability of a wide range of car classes, from economical small sedans to large SUVs, ensures that the perfect vehicle for a drive down I-81 or a weekend trip to Baltimore is readily accessible.

However, choosing this location requires a proactive and cautious approach from the customer's side, which is vital information for local users. The cited customer reviews raise concerns about the transparency of the billing process and the responsiveness of customer service, particularly in resolving disputes or providing essential documentation like receipts. Customers, particularly those on business rentals who require meticulous expense tracking, should take extra care to verify all quoted prices against the final invoice, request a printed receipt at the time of return, and thoroughly document the vehicle's condition and fuel level upon drop-off.

For customers who prioritize the convenience of an airport location and the benefits of a large, diverse fleet, Hertz at 18401 Henson Blvd remains a viable choice. The accessibility features are commendable, and the loyalty program is valuable for frequent travelers. The key to a positive experience here, based on public feedback, is to engage with the rental process meticulously, confirming every detail to mitigate any potential billing or documentation issues. This approach will allow Maryland users to leverage the benefits of a major car rental provider while ensuring a smooth and transparent transaction.

Hertz Car Rental

18401 Henson Blvd, Hagerstown, MD 21742, USA