Avis Car Rental

- 4100 Donald Douglas Dr, Long Beach, CA 90808

For California residents and visitors traveling through the greater Los Angeles and Orange County areas, the Avis Car Rental location at Long Beach Airport (LGB) is a key point of access for vehicle rentals. Located conveniently on Donald Douglas Drive, this airport branch serves as a primary hub for travelers arriving in Long Beach who require immediate and diverse transportation options, from standard economy cars for city commuting to larger passenger vans for group excursions across Southern California.

As a major international brand operating within an airport facility, Avis at LGB aims to provide a broad range of rental services. The location offers essential on-site services to facilitate quick pickups and returns, which is crucial for customers on tight travel schedules. Furthermore, the agency recognizes the service of military personnel by proudly offering active military discounts, a significant benefit for our service members and veterans in the region.

The available fleet is extensive, including a variety of cars, SUVs, and vans to meet almost any requirement. For instance, the location is a designated van rental agency, ensuring groups and families can find spacious, multi-passenger vehicles for everything from a weekend trip to a major California theme park to transporting sports teams or church groups across the sprawling Southland. The presence of newer, cutting-edge vehicles, such as electric models like the Ford Mach-E, highlights the facility's commitment to maintaining a modern and varied fleet, offering customers the opportunity to try electric driving while navigating the California freeways.

However, users of this location, particularly those with time-sensitive plans, should be prepared for potential inconsistencies in service delivery, which have been noted in customer feedback. While the front-desk staff has been described as "wonderful" and a positive point of contact, operational issues have sometimes resulted in significant delays and logistical challenges. One traveler reported an unfortunate experience involving a long waiting period—upwards of 45 minutes—due to staff shortages for cleaning cars, leading to the necessity of booking with a competitor at nearly double the cost. This indicates that while the selection is wide, operational capacity may fluctuate, making prior planning and patience essential.

Furthermore, the experience of vehicle condition and the subsequent handling of damage claims are areas where customers must exercise diligence. One detailed review recounts receiving a vehicle with a missing fuel tank cover, requiring a stressful and time-consuming mid-rental exchange. Following the rental, the customer was improperly charged for pre-existing damage, necessitating multiple disputes with Avis customer service. While the corporate customer service ultimately corrected the issues and placed a stop payment on the charges, the process was described as "terrible" and "haunting," demonstrating a critical gap between local counter service and back-end billing processes that users should be aware of and proactively manage by thoroughly inspecting their vehicles and documenting all conditions before driving away.

Despite these challenges, the LGB location offers a critical service to the busy Southern California travel market, providing accessibility and a range of choices that remains unmatched in the immediate airport vicinity.

Location and Accessibility

The Avis Car Rental agency is perfectly situated for air travelers at Long Beach Airport (LGB), offering an almost seamless transition from the plane to the rental car lot. Its on-airport location drastically cuts down on transfer time typically associated with off-site rental facilities.

The precise location is:

4100 Donald Douglas Dr, Long Beach, CA 90808, USA

Key accessibility features are designed to accommodate all travelers:

• Wheelchair Accessible Entrance: The rental counter and main facilities are fully accessible.
• Wheelchair Accessible Parking Lot: Designated parking areas ensure convenience for mobility-impaired customers.

The counter is typically located within the terminal baggage claim area, with a short, approximately 150-foot walk to the car lot, emphasizing the convenience of this airport hub.

Services Offered

As a full-service, on-site airport agency, Avis at LGB provides a comprehensive set of offerings to cater to both leisure and business renters:

• Extensive Vehicle Fleet: Offering standard passenger cars (economy, compact, intermediate, full-size), SUVs (Intermediate, Standard, Premium), and specialized rentals like Electric Vehicles (EVs) and Luxury class cars.
• Dedicated Van Rental Service: A dedicated van rental agency providing large passenger vans (including 7, 8, and 12-passenger models) for group transportation needs in California.
• Onsite Services: Convenient counter service located directly at the airport for quick access, including key-drop for easy after-hours returns.
• Flexible Payment Options: Acceptance of Credit Cards, Debit Cards, and the integration of modern NFC Mobile Payments for fast, contactless transactions.
• Value-Added Programs: Participation in loyalty programs and special promotions, such as AARP upgrades and active military discounts, to maximize savings for eligible members.

Features / Highlights

The advantages of choosing Avis at Long Beach Airport are centered on convenience and institutional recognition, though customers should factor in operational risk:

• Highly Convenient Airport Location: The counter and car lot are a short walking distance from the baggage claim at LGB, minimizing travel delays.
• Active Military Discounts: A notable feature providing valuable savings—up to 35% off PAY NOW rates—for active U.S. military, veterans, and their families, often requiring enrollment in a partner program like WeSalute+.
• Acceptance of NFC Mobile Payments: Modernizing the transaction process by allowing customers to pay swiftly using NFC-enabled mobile devices.
• Diverse and Modern Fleet: The availability of various vehicle types, including electric cars and different SUV classes, caters to diverse Southern California travel needs.
• Professional Onsite Front-Desk Service: Based on feedback, the in-person desk agents are often described as helpful and professional, providing a positive initial point of contact for renters.

Contact Information

For all reservations, inquiries, or local support regarding your Long Beach Airport rental, please use the following contact details:

Address: 4100 Donald Douglas Dr, Long Beach, CA 90808, USA

Local Branch Phone: (562) 988-3256

Local Branch Mobile Phone: +1 562-988-3256

For issues related to billing disputes, damage claims, or high-level customer service that cannot be resolved locally, it is recommended that customers contact the corporate customer service line at 1-800-352-7900.

What is Worth Choosing

Avis Car Rental at Long Beach Airport is an excellent choice for California-bound travelers who highly value immediate airport access and a comprehensive range of vehicle options, particularly for groups requiring a van or individuals interested in an electric vehicle rental. The on-site convenience, combined with special benefits like the Active Military Discount and the acceptance of modern NFC payments, positions it as a competitive option in the Southern California travel market.

However, potential renters must commit to thorough preparedness. Due to reported operational challenges, particularly relating to wait times and the condition of the vehicle at pickup, it is strongly recommended that customers:

• Book Reservations Well in Advance: This is essential to mitigate the risk of long waits or unavailability of specialty vehicles like vans.
• Document Vehicle Condition Extensively: Take detailed photos and videos of the car's exterior and interior (including mileage) before driving away and notify an agent immediately of any pre-existing damage, no matter how minor, to protect against erroneous damage charges.
• Utilize Corporate Customer Service for Disputes: Be prepared to escalate any billing or damage disputes immediately to the corporate customer service line if the local office cannot resolve the issue, as corporate staff have proven capable of resolving complex, erroneous charges.

By taking these precautionary steps, renters can maximize the benefits of the LGB location’s convenience and fleet selection while minimizing the potential for frustrating, unexpected operational hiccups or billing complications.

Avis Car Rental

4100 Donald Douglas Dr, Long Beach, CA 90808, USA