Avis Car Rental Introduce
For residents and visitors of Pasadena and the surrounding San Gabriel Valley, the Avis Car Rental branch on South Arroyo Parkway serves as a local, convenient hub for all temporary vehicle needs. As an established Car Rental Agency and a recognized Van Rental Agency, this location is equipped to assist California users whether they need an economy car for a quick weekend getaway, a comfortable sedan while their personal vehicle is in the shop, or a spacious minivan or SUV for family adventures or a move.
The Avis brand is globally recognized, and this local Pasadena branch strives to provide the expected quality of a major rental provider. The vehicle fleet generally includes a range of options suitable for navigating Southern California's diverse landscapes, from compact models that save on fuel in city traffic to premium SUVs for comfortable drives up the coast or into the mountains. Availability of diverse vehicle types, including minivans and full-size SUVs, ensures that most reservation needs can be met for local residents, especially those requiring specialized vehicles.
However, potential customers should be aware that, as is sometimes the case with high-demand locations, this branch has received critical feedback from real users. Specific reviews highlight concerns regarding transparency and vehicle availability, which are key factors for a stress-free travel experience. One customer reported an issue with a $450 cleaning fee charged without warning after the vehicle had been inspected and cleared by the local office—a clear sign of inconsistent post-rental processing. Another user expressed significant dissatisfaction after booking an SUV in advance, only to be offered a sedan at the same price due to unconfirmed vehicle availability, a breakdown in service that resulted in an "unfair deal." While the convenience of the location is clear, these accounts suggest that renters should exercise due diligence, confirm reservations multiple times, and meticulously document the condition of the vehicle upon return, ideally with staff acknowledgment.
Despite these reported service challenges, the agency does offer attractive features, including specialized discounts and a commitment to accessibility. It is a vital resource for temporary local transportation in a highly car-dependent region like California.
Location and Accessibility
The Avis Car Rental office is strategically situated in a prominent area of Pasadena, making it easily reachable for residents across the city and neighboring communities like South Pasadena and San Marino. The precise address for easy GPS navigation is:
Address: 665 S Arroyo Pkwy, Pasadena, CA 91105, USA
The location on South Arroyo Parkway provides direct access to major routes. It is positioned just south of California Boulevard, making it a simple drive from the end of the 110 Freeway (Pasadena Freeway). This ease of access is crucial for Angelenos navigating the complex freeway system.
In terms of physical access for all community members, the facility is equipped with important accommodations. The branch features a certified Wheelchair Accessible Entrance, ensuring that all customers can enter the premises without difficulty. Additionally, dedicated spots are available in the adjacent lot, marked by a Wheelchair Accessible Parking Lot, highlighting the commitment to serving all mobility needs in the Pasadena area.
Services Offered
The Avis location on S Arroyo Pkwy offers a range of standard and specialized rental services to meet the varied demands of the Southern California market:
- Comprehensive Vehicle Fleet: Providing vehicles across all major rental groups, including economy, compact, intermediate, full-size sedans (e.g., Toyota Camry), SUVs (e.g., Toyota RAV4), and Premium/Luxury options.
- Van and Specialty Vehicle Rental: Operating as a Van Rental Agency, the branch provides larger vehicles, such as minivans (e.g., Chrysler Pacifica) and passenger vans (e.g., Ford Transit), which are essential for group transportation, large family outings, or moving tasks.
- Pick-Up Service: The branch typically offers a free local pick-up service, allowing customers who cannot reach the office independently to arrange transportation from their home or business to the rental counter.
- Diverse Payment Options: The facility accommodates various payment methods, accepting all major Credit Cards as well as Debit Cards for deposits and payment, offering flexibility for local renters (though debit card rentals are subject to specific policy requirements).
- Toll Payment Solutions (e-Toll): As Southern California has numerous toll roads and express lanes, Avis provides optional electronic toll collection services to ensure renters can travel seamlessly without worrying about missed tolls.
Features / Highlights
This specific Avis branch highlights several key customer-focused features:
- Active Military Discounts: The agency provides valuable savings by offering Active Military Discounts, a notable benefit for service members and their families traveling for leisure or temporary duty in California.
- High Accessibility Standards: Catering to all members of the community, the location is fully equipped with a Wheelchair Accessible Entrance and designated Wheelchair Accessible Parking Lot.
- Flexibility with Debit Card Payments: The acceptance of both Credit Cards and Debit Cards (subject to local rental policies) provides greater financial flexibility for Pasadena users who may not wish to use a credit card for the large hold deposit.
- Local Community Presence: The S Arroyo Pkwy location provides a convenient neighborhood alternative to the larger, more congested airport rental hubs, making it a practical choice for local Pasadena renters.
Contact Information
For general inquiries, reservation assistance, or to utilize the local pick-up service, you can contact the Avis Car Rental branch on S Arroyo Pkwy directly using the following information:
Address: 665 S Arroyo Pkwy, Pasadena, CA 91105, USA
Phone: (626) 304-9432
Mobile Phone: +1 626-304-9432
What is Worth Choosing
Choosing the Avis Car Rental location on S Arroyo Pkwy in Pasadena offers the convenience of a widely recognized brand with a locally accessible neighborhood presence. The facility's commitment to inclusivity, demonstrated by its full accessibility features and Active Military Discounts, makes it a valuable option for many California users. Furthermore, the broad fleet, which includes both standard Car Rental Agency vehicles and necessary Van Rental Agency options, ensures the ability to accommodate most short-term transportation needs in the area.
It is, however, essential for local customers to approach this location with an awareness of the recent customer feedback. Due to reported issues involving unexpected charges and vehicle allocation, renters should proactively confirm the availability of their reserved vehicle type (especially specialized options like SUVs and vans) before arrival and meticulously document the vehicle’s condition upon return, ensuring a staff member signs off on its cleanliness and damage-free status to mitigate any risk of unverified post-rental fees. By taking these precautions and utilizing the convenient location and discounts available, customers can navigate their rental experience effectively.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Avis Car Rental Photos










Avis Car Rental Location
Avis Car Rental
665 S Arroyo Pkwy, Pasadena, CA 91105, USA
Avis Car Rental Reviews
pricemoneySUVemaillyingcar washphone numberprogramlakeapp
★ 5★ 4★ 3★ 2★ 1I was charged a $450 cleaning fee after returning my rental vehicle in excellent condition. I took the car to Mister Car Wash right before returning it, and the AVIS local office inspected the vehicle in front of me and confirmed everything was clean. No issues or fees were mentioned during the return, yet I was later charged without warning or explanation.I reached out to customer service but have not received proper documentation or response. I expected more professionalism and transparency from a major rental company. This experience has made me question using AVIS again.
May 25 · Mousty BayUnlawful and Unfair Experience with Avis Pasadena via Booking.comI booked an SUV in advance through Booking.com with Avis at the Pasadena, California location to secure both the car type and a fair price. When I arrived to check in, the manager (Rafael) informed me they had no SUVs available and instead only offered a Toyota sedan—at the same SUV price. He even suggested I could cancel on the spot and try to rebook with another rental company, fully knowing I had no real choice since I needed to begin my trip immediately.The manager’s handling of the situation felt unlawful and manipulative. He claimed I hadn’t provided my phone number or email during booking, but I confirmed that all my information was correctly listed. He then blamed Booking.com, saying they “often don’t share details” with them.Avis Pasadena’s manager left me without the SUV I reserved, forced into an unfair deal, and Booking.com provided no accountability or protection. This experience shows a total lack of quality control and responsibility on both sides. Customers deserve far better than being misled and trapped in these kinds of situations.
August 21 · Esque LLCWhy does this show hours that are not correct. I took an uber, bus, Lyft then the metro a line to get to the Avis before1pm. After calling 5 times from 12:30-1pm the Avis call center informed me that they closed at noon even though the uber app has availability to reserve a vehicle until 6pm.So after speaking to employee the Uber on-boarding system stops working at noon but Avis is open until 1pm. So if Uber Rentals could update the reservation hours to match the system and store hours that would be greatly appreciated (you might want to think about not scheduling rentals in the last 30 minutes especially in big cities)Santiago, the Avis rep was great and he helped me even though he only had 5 minutes till closing. It also help that I had rented from Avis before which means he didn’t have to use the Uber system.
June 15 · Paul RiveraI've been renting cars for a very long time now from multiple companies now from Hawaii to Barbados. But NEVER have I been so mistreated. I reserved a full size car through Costco. And when I got there Rafael didn't look to happy to be there. I get it, it was hot outside and he was cleaning out previous rentals. When I came in he took my license and credit card and advised me that he would be giving me a SUV cause they didn't have any sedans, claimed it was an upgrade but I told Raphael I would be driving a long distance and needed sedan which seemed to irritate him. He then told me I can take the SUV and go to a different Avis location and see if they would trade me for a full size sedan? Who does that to a customer?! What if the different location said no I would be stuck?! He did tell me a can have a Nissan Sentra but only at $5 cheaper. After going back and forth I took a Hyundai Tucson and he said people want to upgrade for free but don't want to downgrade! How rude!Fast forward 7 days later, when I came to return the car I saw Rafael and I knew I would have problems again with him. I took the car went to the beach a few times with my kids and when I came back he advised me that the car was excessively dirty so I took pictures of the vehicle before returning. Rafael, told me if they spend more than five minutes in the interior of the car it is their policy to charge excessive cleaning fee here are the pictures let me know what you think I will never run from this Avis again and he also said he would Black list me from Avis. Is this how a company is allowed to treat customers now?!
August 22 · Michael KI don't recommend avis car rental my husband rented a car through the Uber program in the beginning the charges were fine with no issues but towards the end he ended up getting charged 4 times in 1 week he called spoke to a gentleman that gentleman informed him to call the bank and let them know it's Fraud which I found that very weird my husband ended up doing that. The next week he went in with the new card number and charges were fine for that week then upon returning the vehicle we got charged another two times now we are in a dispute with the company and they said they need to review the charges and it's going to take a month this is crazy we are both drivers for Uber for over 13 years and we rent from hertz all the time this has never happened before we just wanted to try avis car rental but this is a nightmare . Good luck to anyone who rents here keep an eye out on your checking account .
March 16 · Anna Ramirez
More Car Rental Near Me
Enterprise Rent-A-Car3.0 (150 reviews)13270 N Autoshow Ave, Surprise, AZ 85388, USA
Crosby Cars1.0 (1 reviews)1755 Pebble Creek Pkwy #1037, Goodyear, AZ 85395, USA
Avis Car Rental4.0 (43 reviews)17150 N 134th Dr, Surprise, AZ 85378, USA
Budget Car Rental4.0 (142 reviews)17150 N 134th Dr, Surprise, AZ 85378, USA
Enterprise Rent-A-Car4.0 (1110 reviews)12555 NW Grand Ave, El Mirage, AZ 85335, USA
Budget Car Rental3.0 (60 reviews)2000 N Litchfield Rd, Goodyear, AZ 85395, USA
Avis Car Rental3.0 (148 reviews)2000 N Litchfield Rd, Goodyear, AZ 85395, USA
Enterprise Rent-A-Car4.0 (1466 reviews)13740 W Van Buren St, Goodyear, AZ 85338, USA
Hertz Car Rental - Goodyear - West Van Buren Street2.0 (317 reviews)13530 W Van Buren St, Goodyear, AZ 85338, USA
Budget Car Rental4.0 (101 reviews)205 E Van Buren St, Avondale, AZ 85323, USA
Avis Car Rental3.0 (54 reviews)205 E Van Buren St, Avondale, AZ 85323, USA
Avis Budget Car and Truck Rental3.0 (26 reviews)205 E Van Buren St, Avondale, AZ 85323, USA
Categories
Top Visited Sites
Enterprise Rent-A-Car3.0 (71 reviews)
Enterprise Rent-A-Car4.0 (1539 reviews)
Hometown Medical Transport LLC4.0 (51 reviews)
Budget Car Rental3.0 (139 reviews)
Comfortcare Transportation, LLC.2.0 (25 reviews)
Enterprise Rent-A-Car3.0 (99 reviews)Trending Car Rental Blog Posts
How to Rent a Car as a Young Driver in the U.S.: Age Restrictions & Cost Tips
How to Handle Roadside Emergencies When Driving a Rental Car in the U.S.
Understanding Collision Damage Waivers: Are They Really Necessary?
Best Ways to Split Rental Car Costs Among Group Travelers
How to Avoid Paying for Optional Equipment You Don’t Need in a Rental Car
Tips for Veteran Drivers Renting Cars After Military Service
