Cathay Express Transportation

- 90 Air Park Dr suite 306 a3, Rochester, NY 14624

For individuals, families, and caregivers in the New York region, particularly in Upstate areas like Rochester, securing safe and reliable transportation for those with mobility challenges is not just a matter of convenience—it is a necessity. Cathay Express Transportation is a key service provider in this critical niche. Unlike a standard "car rental agency" that focuses on self-drive vehicle hire, Cathay Express Transportation operates as a dedicated Handicapped transportation service, also known as an ambulette service.

Their primary mission is to offer professional, non-emergency medical transportation and general mobility assistance for seniors and individuals with disabilities. This crucial service ensures that all New Yorkers, regardless of their mobility needs, can access essential appointments, attend social events, or simply run errands safely and comfortably. Based in Rochester, they are part of a larger network serving various parts of New York State, including the New York City area, Long Island, and other Upstate regions, demonstrating a commitment to broad coverage.

The vehicles utilized by Cathay Express Transportation are specialized. They are fully equipped to accommodate wheelchairs, and often feature necessary equipment such as ramps or hydraulic lifts to facilitate smooth and dignified boarding and exiting. Furthermore, the personnel are not just drivers; they are often trained in basic medical assistance, such as CPR, and are dedicated to providing compassionate, door-to-door assistance. When a standard rental car is not an option due to mobility limitations, Cathay Express Transportation steps in to provide a professional, full-service solution.

Location and Accessibility

Cathay Express Transportation’s Rochester location is strategically situated to serve the greater Western New York area, with easy access to major roads and local communities. Their office and dispatch center are located within a business park setting, which provides a central and efficient base of operations for coordinating their specialized transport services across the region.

The office is located at:

90 Air Park Dr suite 306 a3, Rochester, NY 14624, USA

While this is their administrative address, the true accessibility of their service lies in its door-to-door nature. For the users of their service—seniors and individuals with disabilities—the most important accessibility feature is not the parking lot of their office, but the fact that their specialized vehicles come directly to the user's location. This high level of personalized service eliminates the challenges of public transit or standard ride-sharing for those who require dedicated mobility assistance. Their extensive service area, reaching far beyond the immediate Rochester location, underscores their commitment to making the entire New York region accessible to their clients.

Services Offered

Cathay Express Transportation specializes in full-service, non-emergency transportation, distinguishing itself significantly from conventional vehicle rental. Their focus is entirely on providing safety, comfort, and dignified transit for those who require specialized mobility support. The comprehensive services offered include:

• Non-Emergency Medical Transportation (NEMT): Providing reliable, scheduled transport to and from doctors’ offices, dialysis centers, rehabilitation facilities, hospitals, and clinics throughout the region.
• Wheelchair and Ambulette Service: Operating a fleet of vehicles specifically outfitted with wheelchair ramps or hydraulic lifts to safely transport passengers who must remain in their mobility devices.
• Door-to-Door and Wait Service: Offering personalized assistance from the moment of pickup to drop-off, including escorting the client into their destination and waiting during appointments, providing a full-circle service experience.
• Mobility Assistance for Seniors: Catering to the elderly community for routine non-medical trips, such as social gatherings, family visits, shopping, and general errands, promoting independence and quality of life.
• Trained and Certified Drivers: Employing professional drivers who are not only familiar with New York routes but are often CPR and First Aid certified, ensuring a high level of care and preparedness during transit.
• Flexible Scheduling: Offering services 24 hours a day, 7 days a week, often working with clients to arrange both one-way and round-trip transport to fit demanding or flexible schedules.

Features / Highlights

The value proposition of Cathay Express Transportation is built upon its specialization and dedication to vulnerable populations. For New York users seeking this type of essential support, several highlights stand out:

• Specialized Fleet for Full Accessibility: Their vehicles are purpose-built to accommodate wheelchairs, scooters, and other medical equipment, ensuring a safe and dignified travel experience that standard vehicles cannot provide.
• Professional and Compassionate Staff: Drivers and attendants are not merely chauffeurs; they are trained in assisting passengers with disabilities and are certified in key emergency procedures (like CPR), offering peace of mind to clients and their families.
• Wide Service Coverage in New York: While based in Rochester, their services extend across Upstate New York and connect to other major areas, providing essential long-distance and inter-county transport options.
• Focus on Reliability and Punctuality: Recognized for timely service, a critical feature when dealing with scheduled medical appointments, minimizing the stress of transit delays.
• Dedicated to Non-Emergency Needs: By focusing specifically on non-emergency transport, they provide a reliable, scheduled alternative to emergency ambulance services for routine medical and personal travel.
• High Standard of Care: Customer testimonials frequently highlight the professionalism, courtesy, and personalized care received, underscoring the company’s mission of compassionate transportation.

Contact Information

For scheduling, quotes, or general inquiries regarding specialized transportation services in the Rochester area and beyond, prospective clients in New York can contact Cathay Express Transportation using the information below:

Address: 90 Air Park Dr suite 306 a3, Rochester, NY 14624, USA

Phone: (585) 551-2020

Mobile Phone: +1 585-551-2020

It is recommended to call and speak directly with a dispatcher to discuss specific mobility needs and to schedule service well in advance, especially for non-emergency medical appointments where punctuality is paramount.

What is Worth Choosing Cathay Express Transportation

Choosing Cathay Express Transportation is a decision to prioritize safety, dignity, and reliability when specialized mobility is required. Unlike trying to adapt a standard car rental or relying on public transport, this service offers a complete, tailored solution for Handicapped transportation. For Rochester and other New York residents, this agency provides more than just a ride; it provides freedom and necessary access.

The combination of specialized, wheelchair-accessible vehicles and professionally trained, CPR-certified personnel is the core reason for selection. Customers are not required to drive, worry about parking, or handle the logistics of a mobility device in a non-equipped vehicle. This level of comprehensive, caring service is particularly valuable for getting to critical doctor’s appointments safely or for maintaining an active social life within the community. When a family member's mobility is a concern, Cathay Express Transportation offers the peace of mind that comes from using a focused, experienced, and highly-rated local New York service.

Cathay Express Transportation

90 Air Park Dr suite 306 a3, Rochester, NY 14624, USA