Rochester Medical Transportation

- 150 Josons Dr, Rochester, NY 14623

For residents across the Greater Rochester, New York region, securing reliable, professional, and compassionate transportation is paramount, especially when facing mobility challenges or attending critical medical appointments. Rochester Medical Transportation (RMT), a recognized Handicapped Transportation Service and provider of Non-Emergency Medical Transportation (NEMT), is dedicated to serving the community from its base on Josons Drive.

RMT is not a standard car rental agency; instead, it is a specialized service focused on the safe movement of individuals who require extra care and specific vehicle accommodations, such as those using wheelchairs or stretchers, or those needing assistance to and from their vehicle. This specialized focus ensures that the vehicles are appropriately equipped and the drivers are trained to handle the unique demands of medical transport.

Since its founding, Rochester Medical Transportation has aimed to bridge the gap between healthcare facilities and home, recognizing that missed appointments due to transportation issues can seriously impact a person's health and quality of life. The service extends beyond simple point-to-point travel, offering compassionate assistance for a variety of needs, including regular treatment programs, essential medical visits, and even long-distance trips. For New Yorkers managing ongoing health conditions or those with limited mobility, RMT represents a key logistical partner in maintaining independence and accessing necessary care throughout Monroe County and beyond.

Understanding the structure, accessibility, and specific offerings of this provider is crucial for families and care coordinators in the area seeking dependable, tailored transportation solutions.

Rochester Medical Transportation operates from a central location in the Rochester, NY area, providing a professional and easily identifiable hub for their fleet and dispatch operations. This strategic positioning allows them to efficiently coordinate services across the city and surrounding areas, including trips to major hospitals and local care centers.

The physical address for the facility is:

• 150 Josons Dr, Rochester, NY 14623, USA

The facility itself is designed with the mobility needs of its customers and visitors in mind, ensuring ease of access for all who interact with the administrative or dispatch center. Key accessibility features include:

• Wheelchair Accessible Entrance: The main entrance is configured to allow easy access for individuals using wheelchairs, walkers, or other mobility aids.
• Wheelchair Accessible Parking Lot: Dedicated parking spaces are available that are appropriately sized and positioned for vehicles transporting people with disabilities, offering convenience and compliance with accessibility standards.
• On-site Parking: General on-site parking is available for visitors or staff vehicles.
• Restroom: The facility includes a restroom for the convenience of clients, drivers, and staff.

Rochester Medical Transportation specializes exclusively in non-emergency transport, catering to clients who are ambulatory, use wheelchairs, or require stretcher transport. Their services are scheduled and tailored to various health and personal needs within the community.

• Non-Emergency Medical Transportation (NEMT):
  • Transportation to and from Medical Appointments, including specialist visits and routine checkups.
  • Transportation for regular Treatment Programs such as dialysis, physical therapy, or chemotherapy.
  • Hospital Discharges, offering safe transport home or to another facility for continued care.
  • Trips for specialized care, including Behavioral Health, Dental, and Urgent Medical Care (Non-Emergency).
• Handicapped Transportation Service:
  • Dedicated Transportation For Wheelchair users, utilizing specialized vehicles to ensure safety and comfort.
  • Support for Long Distance Trips when medical care or relocation is required outside the immediate Rochester area.
  • Ambulatory Transport for individuals who do not use a wheelchair but need assistance walking or a reliable vehicle.
• Personal and Social Transportation:
  • Transport to Day Care and other Adult Day Programs.
  • Transportation for Family Events, such as weddings, funerals, or holiday gatherings, ensuring inclusion for individuals with mobility challenges.
• Vehicle Types:
  • A fleet of Wheelchair Vans (Para Transit) capable of securing manual wheelchairs, motorized wheelchairs, and scooters.
  • Ambulatory Car Service for clients who are mobile but still require door-to-door assistance and monitoring.

The unique value of Rochester Medical Transportation lies in its specialization and commitment to accommodating vulnerable populations in the Greater Rochester area.

• Focus on Non-Ambulatory Needs: The core service is centered on providing safe, respectful, and reliable Transportation For Wheelchair clients, differentiating it from general ride-share or taxi services. Drivers are trained to assist with securing the wheelchair and providing door-to-door comfort.
• Broad Range of Medical Destinations: The service covers critical healthcare facilities, specialty care centers, and regular treatment programs, acting as a crucial link for ongoing patient care.
• Compassionate Customer Service Goal: While the provided user reviews indicate challenges with wait times, the stated mission of a professional medical transport provider is to offer high-level care, personalized scheduling, and meticulous vehicle maintenance for client safety, particularly in contrast to general transportation options.
• Operational Hours: RMT is noted to have relatively extensive operating hours for a specialty service, running Monday through Saturday from 4:00 AM to 6:00 PM and Sunday from 12:00 PM to 4:00 PM, helping to accommodate early morning and late afternoon appointments.

To arrange Non-Emergency Medical Transportation (NEMT) or inquire about services for handicapped transportation in the Rochester, NY area, please use the following contact details:

• Address: 150 Josons Dr, Rochester, NY 14623, USA
• Phone: (585) 288-3444
• Mobile Phone: +1 585-288-3444

Prospective clients are advised to confirm scheduling and payment details, especially regarding coverage through Medicaid, Medicare, or private insurance, directly with RMT’s dispatch office to ensure all requirements are met prior to booking a trip.

When considering non-emergency medical transportation in the Rochester, NY region, the choice often comes down to specialized capability versus general convenience. Rochester Medical Transportation is worth choosing primarily because of its fundamental and necessary specialization: it is a dedicated Handicapped Transportation Service. Standard car rentals or general taxis cannot provide the proper securement, trained assistance, or accessible vehicle type required for non-ambulatory clients, making RMT an essential service for wheelchair and stretcher transport.

However, potential users, particularly those paying out-of-pocket for private trips, must consider the reported customer experience regarding scheduling and punctuality. The reviews highlight a pattern of significant wait times for post-appointment pick-up and safety concerns related to vehicle securement and driving behavior. For any specialized service in New York, timely and safe delivery is non-negotiable, especially when dealing with elderly or sick loved ones. The documented instances of a 45-minute to 1 hour and 45-minute wait time are serious issues that local users should weigh against the specialized necessity of the service.

When choosing Rochester Medical Transportation, users are opting for a medically-focused vehicle and staff, which is a major benefit for complex transport needs. To mitigate potential frustration, clients are strongly advised to proactively confirm pickup times, inquire about real-time communication protocols, and verify driver credentials and safety procedures upon pickup. Because the service itself is classified as essential (Ambulance Service is also a type listed), the critical role it fills in the healthcare ecosystem for non-ambulatory New Yorkers is undeniable. Users should proceed by demanding the high professional standard that a medical transportation provider is expected to uphold. This means utilizing their dedicated services when necessary, while maintaining vigilant communication to ensure both safety and appropriate punctuality.

Rochester Medical Transportation

150 Josons Dr, Rochester, NY 14623, USA