Enterprise Rent-A-Car

- 248 Buell Rd, Rochester, NY 14624

Enterprise Rent-A-Car at 248 Buell Rd in Rochester, NY, stands as a premier local destination for vehicle rentals, serving the diverse transportation needs of the greater Monroe County community. As a branch of one of the nation’s largest and most recognizable rental agencies, this location is dedicated to providing the high standard of service and wide fleet selection that New York customers expect, from standard passenger cars to necessary van rentals. The facility’s commitment to excellent customer experience is reflected in positive testimonials that highlight the staff’s friendly, professional demeanor, and the ready-on-time availability of clean, new vehicles. Renters can generally anticipate a smooth, fast, and highly recommended pick-up and return process, making it an ideal choice for residents requiring a replacement vehicle, visitors exploring the Finger Lakes region, or local businesses needing commercial transport.

This specific Enterprise location also carries a distinction that sets it apart: it proudly identifies as a women-owned business. For customers in New York who prioritize supporting diverse local ownership, this designation adds value to their rental choice. The professionalism and efficiency of the operation are evidenced by the many positive reviews, which speak to a well-oiled machine where the cars are clean, new, and the process is hassle-free. This level of quality control ensures that whether you are embarking on a short day trip or require an extended-period rental, your vehicle will be reliable and well-prepared for the journey.

However, potential renters must navigate the standard—and sometimes strict—policies of a major rental corporation, particularly concerning deposits and forms of payment. Customer feedback indicates that using a debit card, while accepted, requires an initial security deposit, which can be a significant amount, often a few hundred dollars. In one instance, a customer reported a deposit of $300.00 being held and facing difficulties obtaining a timely refund. Enterprise policy confirms that a deposit is required, and the exact amount can vary by location and vehicle class. Furthermore, the refund process for a debit card deposit, once released by Enterprise, can take an additional 15 to 20 business days to clear, depending on the customer's bank. For this reason, users relying on a debit card for their rental should budget for the temporary hold on their funds and ensure they receive proper documentation, such as a receipt, upon both pick-up and return to facilitate any necessary follow-up regarding the deposit release.

Enterprise has also been recognized for providing essential benefits to specific customer groups, including Active Military Discounts, further extending its value proposition to the community.

The Enterprise Rent-A-Car branch is conveniently located at 248 Buell Rd, Rochester, NY 14624, USA. Situated in the Gates area of Rochester, this location offers excellent accessibility and serves as an ideal hub for off-airport rentals, replacement vehicles, and local travel needs. Its proximity to key thoroughfares makes it easily reachable for residents across the western side of the city and surrounding suburbs.

Unlike busy airport counters, this local branch offers a more direct and often quicker experience for pick-up and drop-off. The premises are designed with customer convenience in mind, providing ample amenities.

• On-site parking: Customers can park their personal vehicles securely while renting an Enterprise car.
• Wheelchair accessible entrance: Ensuring easy and comfortable access for all customers, regardless of mobility.
• Wheelchair accessible parking lot: Designated, accessible parking spaces are provided for added convenience.

The standard operating hours for this location are typically geared toward accommodating workday and weekend travel, though customers should always call ahead to confirm the most current hours of operation. The local focus of this branch means the staff is highly attuned to the specific travel and logistical demands of New York drivers, whether they are heading to Buffalo, Syracuse, or simply navigating local Rochester streets.

As a full-service car rental and van rental agency, the Buell Rd Enterprise offers a wide variety of vehicles and service options to meet both personal and commercial requirements.

• Comprehensive Car Rental: A diverse fleet ranging from economy and compact vehicles (such as the Nissan Versa or Toyota Corolla) for fuel efficiency, to standard sedans, SUVs (like the Premium SUV), and luxury cars for enhanced comfort and style.
• Van Rental Agency Services: Dedicated van and truck rental options are available, including passenger vans (such as minivans and 12/15-passenger vans, subject to New York State rental requirements) and commercial vehicles for moving, group travel, or business logistics.
• Insurance and Replacement Rentals: Seamless coordination with insurance companies and body shops to provide temporary vehicles for customers whose personal cars are undergoing repairs.
• Payment Flexibility: Acceptance of all major Credit Cards, Debit Cards (subject to deposit and documentation policies), and modern convenience features like NFC mobile payments (e.g., Apple Pay, Google Pay).
• After Hours Return: A secure drop box is typically available for convenient vehicle returns outside of standard operating hours, though customers remain responsible for the vehicle until the branch reopens.
• Additional Driver Options: A spouse or domestic partner who meets the requirements can be an authorized driver at no additional charge, although additional authorized drivers may incur a daily fee.

This Enterprise location is distinguished by several key features and corporate commitments that benefit the local New York community.

• Certified Women-Owned Business: The branch proudly identifies as women-owned, contributing to business diversity and appealing to customers who wish to support this sector.
• Active Military Discounts: Enterprise offers special rates and discounts to active military personnel, showing appreciation for their service.
• High Service Quality: Customer reviews consistently praise the staff as "friendly and professional," noting that the cars are often "clean, new, and ready on time," ensuring a pleasant rental experience.
• NFC Mobile Payment Convenience: Acceptance of NFC mobile payments provides a modern, quick, and secure transaction option at the counter.
• Commitment to Customer Support: The location prioritizes a smooth and fast pick-up and return process, reflecting a strong operational standard and dedication to customer satisfaction.
• Extensive Fleet for All Needs: Beyond standard rentals, the dedicated van and commercial vehicle options ensure that complex transportation and logistical requirements are easily met.

For making a reservation, clarifying rental policies, or coordinating a vehicle replacement, customers should contact the Enterprise Rent-A-Car branch directly.

Enterprise Rent-A-Car

Address: 248 Buell Rd, Rochester, NY 14624, USA

Phone: (585) 235-6700

Mobile Phone: +1 585-235-6700

The staff is available during their standard weekday and weekend hours to assist with all inquiries.

For residents in the Rochester, NY area, Enterprise Rent-A-Car on Buell Rd is an exceptional choice, particularly for local rental needs. What makes this location truly worth choosing is the combination of its commercial capacity—acting as a dedicated car and van rental agency with the vehicles and expertise to serve both personal and business logistics—and its proven track record of excellent, friendly service. Customers consistently report a high-quality experience, from the condition of the fleet (clean, new vehicles) to the efficiency of the staff.

The identification as a women-owned business is an appealing factor for those in New York who value ethical and diverse business partnerships. Furthermore, for military families, the available discounts offer meaningful savings. While all renters, especially those using a debit card, must be fully aware of the deposit policies—which necessitate a security hold and potential documentation requirements—the overall value proposition here is strong. The presence of convenient features like on-site parking and NFC mobile payments, paired with a team that has been praised for their professionalism and speed, ensures that Enterprise Rent-A-Car at 248 Buell Rd provides a highly reliable, community-focused, and premium rental solution in Western New York.

Enterprise Rent-A-Car

248 Buell Rd, Rochester, NY 14624, USA