Enterprise Rent-A-Car Introduce
For residents and visitors in the heart of Orange County, the need for flexible and reliable transportation is constant. Enterprise Rent-A-Car at 23591 Rockfield Blvd in Lake Forest, CA, serves as a comprehensive mobility solution, identifying as both a traditional Car rental agency and a specialized Recreational vehicle rental agency. This branch goes beyond standard passenger cars, aiming to meet every travel, business, or leisure need within the greater Southern California region.
A notable feature that sets this specific location apart is its identity as a business that Identifies as women-owned. This commitment to diversity and community leadership adds a unique character to the customer experience, often reflecting a strong focus on quality and personalized service within the local community. The agency’s fleet typically includes a wide range of vehicles, from fuel-efficient economy cars perfect for navigating local Lake Forest streets, to mid-size sedans, and various SUVs for family outings or rugged California adventures. Furthermore, as a Recreational vehicle rental agency, it provides specialized options for those planning road trips or extended stays at one of California’s numerous scenic destinations.
Convenience and accessibility are paramount at this Enterprise branch. It is equipped with a Wheelchair accessible entrance and Wheelchair accessible parking lot, ensuring that all customers can access the facility comfortably and independently. In addition to physical accessibility, the agency caters to modern transactional preferences by accepting multiple forms of Payments, including major Credit cards, Debit cards, and NFC mobile payments, ensuring a quick and seamless checkout process.
Moreover, the Lake Forest Enterprise branch is proud to offer Active military discounts, demonstrating a commitment to supporting the service members and veterans who are part of the vast Orange County community. This benefit provides tangible savings for both official and leisure travel needs, upholding a tradition of appreciation for those who serve.
While the goal is to provide exceptional service, it is worth noting the importance of vehicle quality and maintenance. One customer review highlighted a serious issue regarding a rental car with a significant oil leak and subsequent failure by the branch to schedule a cleanup service as promised. This incident, while concerning, emphasizes the importance of promptly reporting any vehicle issues and following up on service commitments, a critical aspect of any rental experience that customers should be prepared to manage diligently.
On a more positive note, other customer feedback applauds the staff's dedication. Another reviewer mentioned that the employees, specifically Nick and Liam, provided "Excellent customer service" during the return process and even offered a ride home, showcasing the commitment to going the extra mile for local convenience.
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The Enterprise Rent-A-Car branch is conveniently situated in the Orange County community of Lake Forest, California, at 23591 Rockfield Blvd A, CA 92630, USA. Its location is easily accessible for residents of Lake Forest, Mission Viejo, Foothill Ranch, and other neighboring South Orange County areas, providing a practical, neighborhood-based alternative to the busier airport rental sites.
Located near major thoroughfares, the branch allows for quick access to destinations throughout Southern California, whether you are heading north to Irvine Spectrum, west to Laguna Beach, or embarking on a longer interstate journey. The accessibility of the location is further enhanced by specific features designed to accommodate all patrons:
- Wheelchair accessible entrance: Ensures easy entry and exit for individuals using mobility devices.
- Wheelchair accessible parking lot: Provides dedicated, easy-to-use parking spaces immediately adjacent to the facility.
This commitment to inclusivity, combined with its centralized location on Rockfield Boulevard, makes the rental process straightforward and convenient for the diverse local user base.
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As both a Car rental agency and a Recreational vehicle rental agency, Enterprise in Lake Forest offers a comprehensive suite of mobility solutions:
- Standard Passenger Vehicle Rentals: Featuring a diverse fleet including economy cars, compact sedans, mid-size vehicles, full-size cars, and luxury classes, catering to daily commuting, business travel, and local excursions.
- Utility and Group Vehicle Rentals: Providing a selection of SUVs, minivans, 12- and 15-passenger vans, and trucks suitable for family trips, large groups, or cargo transport needs.
- Recreational Vehicle Rental: Specialized rental services for RVs, motorhomes, and other recreational vehicles to support long-distance road trips, camping, and extended leisure travel across California and beyond.
- Insurance Replacement Rentals: Offering direct billing and streamlined service for customers needing a rental vehicle while their personal car is undergoing maintenance or repair following an accident.
- Flexible Payment Options: Accepting various modern and traditional payment methods for deposits and final payment, including major Credit cards, Debit cards, and touchless NFC mobile payments.
- Local Pick-up and Drop-off Service: Offering courtesy service to enhance local convenience, such as providing rides back home to customers after completing the rental process, as highlighted by customer praise for staff members like Liam.
- Military and Government Discounts: Providing special discounted rates and benefits for active-duty military, veterans, and government personnel.
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The Lake Forest Enterprise Rent-A-Car branch distinguishes itself through several key features that benefit the local Southern California customer:
- Identifies as Women-Owned: Operating under women's leadership, this local branch offers a distinct business model and a focused approach to customer and community service.
- Dual Rental Agency: Serving as both a traditional Car rental agency and a Recreational vehicle rental agency, it provides greater flexibility for all types of travel, from daily drives to long-term RV adventures.
- Active Military Discounts: A valuable benefit offering special rates to service members and veterans, acknowledging and supporting the local military community.
- Comprehensive Accessibility: Commitment to inclusivity with a fully Wheelchair accessible entrance and Wheelchair accessible parking lot.
- Modern Payment Convenience: Facilitating quick and easy transactions by accepting NFC mobile payments, alongside standard Credit cards and Debit cards.
- Exceptional Local Staff Service: Commended by customers for personal touches, such as offering a ride home to a client, which exemplifies a neighborhood-focused service commitment.
- Neighborhood Location Advantage: A non-airport branch offering more consistent availability and avoiding the typical queues and higher costs often associated with airport rental facilities.
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To inquire about vehicle availability, make a reservation, or discuss your rental needs at the Lake Forest location, please use the following contact details:
Address: 23591 Rockfield Blvd A, Lake Forest, CA 92630, USA
Phone: (949) 855-2966
Mobile Phone: +1 949-855-2966
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Choosing the Enterprise Rent-A-Car location on Rockfield Blvd in Lake Forest is a choice for versatility, community support, and local convenience in Orange County. The most significant benefit is the comprehensive range of vehicles available. Unlike many local rental providers, this agency’s designation as a Recreational vehicle rental agency alongside its primary role as a Car rental agency means customers do not have to search elsewhere for their travel needs. Whether you need a compact car for daily errands or a fully equipped RV for a trip to the Sierra Nevada, this branch has the capacity to fulfill your requirements.
Furthermore, the fact that the business Identifies as women-owned is a key highlight for customers who prioritize supporting diverse local enterprises. This organizational identity often translates to a strong emphasis on detailed, attentive, and responsible service, which is vital in a car rental environment.
The practical amenities are equally compelling. The provision of Active military discounts is a concrete way the branch gives back to the local military community. The adoption of modern technology, specifically accepting NFC mobile payments, ensures transactions are fast and secure, appealing to the tech-savvy California user. Finally, the demonstrated commitment to exceptional service—evidenced by the staff's willingness to give a customer a ride home—shows a dedication to going beyond the transactional. While the one negative review regarding the oil leak should serve as a reminder for all customers to inspect their vehicle thoroughly upon pickup and insist on prompt resolution of any issues, the consistent praise for staff helpfulness underscores a generally high standard of direct, personalized customer care that makes this Lake Forest Enterprise branch a highly recommended choice.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
23591 Rockfield Blvd A, Lake Forest, CA 92630, USA
Enterprise Rent-A-Car Reviews
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★ 5★ 4★ 3★ 2★ 1I dropped my car off at Chevrolet for maintenance and was given a rental via Enterprise, I got GMC Acadia as a rental. I asked if they had any other vehicles available and was told no (personal preference). I took it home, parked it overnight in my driveway, and the next morning discovered several large oil leaks that had stained my driveway.I tried multiple times to clean it myself/wife with no success. I then called the Enterprise branch repeatedly:First call: “I’ll need to speak with my manager and call you back.” Nobody ever called.Second call: “No problem, we’ll get that scheduled for you.” Again, nothing.Third call: I insisted on speaking to the manager directly after being told he was “on another call.” When he finally got on the line, he assured me “we have a service that handles this, I’ll schedule it and call you back.” That call never came.This is completely unacceptable. First, a car in that condition should never be in rental circulation. Second, once the issue was reported, this Enterprise branch had every opportunity to take ownership and resolve it. Instead, I was ignored and strung along.My driveway was spotless before this incident, and now I have visible oil stains that could even result in fines from my HOA. This is why I’m leaving a one-star review: because they clearly didn’t care enough to fix the situation. Lastly... no, I'm not taking this review down, you had plenty of opportunities to make this right.
September 16 · Bernie JimenezThis was my first time renting from this location. As my dad needed to rent a car for the weekend. Nick was very helpful with the return process today! Liam was also nice enough to give us a ride back home. Excellent customer service here!
October 15 · Janine JI have used this location twice and they have always been great. This most recent experience was great. The man who checked me in & got my car was very friendly. And the other gentleman (manager maybe?) even doubled checked with me. Wish I caught your names but you both did a great job!! Thank you!
August 09 · Stephanie DeVoyPicked up my rental later on a Friday afternoon. The PHEV vehicle was released to me on the low fuel warning light and with the electric battery at 0% state of charge. Complained about it to the staff at the time of pickup and was told I would have to wait for them to be available to refuel - no timing provided on when they could do that. Had two kids in tow so waiting around wasn't the preferred option. Drove it home on the fuel light and audible chimes screaming away. Used my Jerry can at home to fuel the vehicle enough to make it to the gas station.The vehicle I rented comes with a display showing the daily driving history and distance travelled on engine power and on battery power. The car sat mostly idle for 5 days prior to my pickup on Friday, meaning enterprise HAD 5 DAYS TO REFUEL THE VEHICLE, BUT CHOSE NOT TOO.I called Enterprise corporate to complain. I asked for an upgrade in status and my request was declined. Instead they forwarded my contact information to the local office that I rented from. The local office called and offered me the employee discount pricing on my next rental, with the coupon code only valid for 2 weeks. Upon looking at the employee discount pricing, it was exactly the same as the offer I get using a standard discount code - meaning the compensation offer is effectively zero.Come to this location if you want to have your rental delivered to you with the fuel warning light on and no energy in the battery pack.Haven't decided if I'm going to abandon Enterprise altogether, but I won't be renting from this location again. 0/10
February 21 · rolla 6000Excellent service from Jackson at this location. Good proficient in making things work and customer skills. Truck was the different than the size I booked but he made it right for the customer and that brings a satisfied customer back.
August 28 · j wright
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