ShuttleMED, Inc.

- 1515 S Sunkist St Ste. D, Anaheim, CA 92806

For residents across the dynamic Orange County region of California, accessing reliable and safe transportation for medical needs is paramount. Whether it's a routine doctor's appointment or ongoing treatment like dialysis, non-emergency medical transportation (NEMT) services play a critical role in maintaining continuity of care. Operating in the heart of this area, ShuttleMED, Inc. specializes as a dedicated handicapped transportation service provider, focusing exclusively on non-emergency medical transport for those who require specialized assistance or cannot utilize standard means of transport.

Since its founding in January 2003, ShuttleMED, Inc. has established itself as one of the leaders in NEMT services within Orange County, California. Starting with a single vehicle, the company has grown its fleet substantially to better serve the community, now completing over 6,000 trips per month. Their focus is on offering reliable, quality service at competitive rates, ensuring patients have a safe and comfortable ride to their healthcare destinations.

ShuttleMED, Inc. is conveniently located in Anaheim, California, making it strategically positioned to serve the greater Orange County area. The primary office address is:

• Address: 1515 S Sunkist St Ste. D, Anaheim, CA 92806, USA

This location is noted to be near the "Orange Crush Freeways," which provides the company a centralized base, allowing for efficient dispatching and potentially faster response times across the county. While initially their service area included surrounding cities like Cerritos, Whittier, Norwalk, and Brea, the company has concentrated its main service efforts throughout all 34 cities of Orange County, from La Habra in the north down to San Clemente in the south.

The facility itself is mindful of patient needs, featuring:

• Wheelchair accessible entrance
• Wheelchair accessible parking lot

These accessibility features at their base reflect the company's commitment to accommodating individuals with mobility challenges, a fundamental aspect of a dedicated handicapped transportation service.

ShuttleMED, Inc. is not a standard car rental; it is a specialized medical transportation provider. They offer a comprehensive suite of non-emergency medical transportation options tailored to different patient mobility levels and medical requirements. Services are available six days a week, Monday through Saturday, with live customer service representatives available from 8 a.m. to 5:30 p.m., and an after-hours dispatcher on-duty during these days.

The types of transport services provided include:

• Ambulatory Transport Services: For patients who are able to walk without assistance or require only minimal help getting into and out of the vehicle.
• Wheelchair Van Transport: Dedicated services for patients who need to travel securely seated in their wheelchair. These transfers utilize specially equipped vehicles outfitted with a hydraulic lift for safety and ease.
• Stretcher Transport Services / Gurney Transport: Provided for patients who are unable to walk, cannot sit upright, or are bed-bound. This service uses specially equipped, full-size transport vehicles with Stryker ambulance cots and is staffed with both a driver and an attendant to ensure proper handling and safety.

The service is designed to cover a wide range of medical appointments and needs, including:

• Transport to and from medical appointments with a physician.
• Transport for ongoing treatments such as Dialysis Treatment, Chemotherapy Treatment, and Radiation Therapy.
• Facility Transfers, including Inter-Facility Transfers and Hospital/Care-Center Discharge Transfers.
• Transport to Outpatient Care and Health Care Centers/Mental Health Care Centers.
• NEMT Services (Non-Emergency Medical Transportation Services).
• Drop Off services.
• Same Day Appointments (subject to availability and scheduling).

As a seasoned provider in the Orange County NEMT space, ShuttleMED, Inc. offers specific features that distinguish their service model:

• Medi-Cal Enrollment: ShuttleMED, Inc. is a Medi-Cal enrolled provider, allowing them to provide NEMT services under the Medicaid program for eligible members. A substantial majority (over 80%) of their trips are performed under the Medicaid program.
• Contracted Provider Network: They are a contracted transportation provider for various major medical groups in the area, including ARTA Western Medical Group, Noble-Mid Orange County, AMVIcare/Prospect Medical Group, United Care Medical Network, Family Choice Medical Group, and ModivCare.
• Experienced Office Staff: The administrative team is experienced in verifying Member's insurance eligibility for covered services and handling claim practices, which can simplify the process for patients and families.
• Specialized Vehicle Fleet: They operate a fleet of over thirty specially equipped vehicles, ensuring the proper resources are available for ambulatory, wheelchair, and gurney transports.
• Extended Availability: Transportation is available six days a week, Monday to Saturday, including on all major holidays except for Christmas and New Year's Day.

For California residents in the Orange County area needing to arrange non-emergency medical transport, here is the direct contact information for ShuttleMED, Inc.:

• Address: 1515 S Sunkist St Ste. D, Anaheim, CA 92806, USA
• Phone: (714) 939-7849
• Mobile Phone: +1 714-939-7849
• Scheduling: It is recommended that patients schedule their rides a few days in advance to guarantee availability and ensure smooth coordination for their medical appointments.

Choosing the right non-emergency medical transportation service is a critical decision for health and peace of mind. For those in Orange County, ShuttleMED, Inc. presents a long-standing, specialized option with a focus on patients who require mobility assistance or specific transport equipment.

The company’s primary strengths lie in its deep integration within the local healthcare system as a Medi-Cal enrolled and contracted provider for many major medical groups, which simplifies the process for patients whose transport may be covered by their health plan. The dedicated fleet of accessible vehicles—including specialized vans with hydraulic lifts and gurney transport vehicles staffed with attendants—meets a wide spectrum of non-emergency medical needs, from routine appointments to critical treatments like chemotherapy and dialysis.

However, prospective users in California should also consider the experiences of others when making a choice. Some customer reviews have expressed significant dissatisfaction regarding driver professionalism, respect for clients, and, most notably, reliability and timeliness. Specifically, reports have mentioned long wait times and delays in patient pickups, with one account noting a patient pickup scheduled for 2 PM that was still pending at 2:59 PM without advance notification of the delay. Other feedback has highlighted perceived unprofessionalism among drivers and unreliability from the office staff.

Therefore, while ShuttleMED, Inc. offers the necessary range of specialized, accessible transportation services, and is institutionally integrated with local payors, users are strongly advised to verify the latest customer satisfaction ratings and potentially coordinate closely with their medical facility to confirm the transportation is arranged reliably and on time to prevent missed or delayed appointments.

ShuttleMED, Inc.

1515 S Sunkist St Ste. D, Anaheim, CA 92806, USA