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Value Rental Car ico

Value Rental Car
- 2106 E Colorado Blvd, Pasadena, CA 91107

Car rental agency, Bus charter ★4.0

2106 E Colorado Blvd, Pasadena, CA 91107, USA

4.0
Value Rental Car is an unprofessional and disorganized business with terrible customer service. They originally scheduled my car pickup on a day they weren’t even open but made up for it by coming in to hand over the car. However, the experience was anything but smooth. They only accepted Zelle and similar payments, and the lady handling my rental rushed me despite my clear request to be informed in advance when to head over. Instead, she expected me to assume that when she requested my ID and insurance via messages—an unprofessional and insecure process—that was my cue to start heading there.To make matters worse, she charged me an extra $10 per day because they didn’t have the car I ordered and gave me a different one. But I originally booked an economy car, and the replacement was still in the economy category—plus, every other rental company simply states “or similar” instead of charging extra. She never mentioned this additional charge in the total price when she sent it, leaving me to find out only after I called. On top of that, they tacked on a $15 daily young driver fee that was never disclosed anywhere on the website or on my total fee, even though I clearly put my age range 19-21, from the beginning. Their website also failed to mention that I needed physical insurance in my name. The entire experience was frustrating, misleading, and completely unprofessional. This company is a joke when it comes to reliable service. Avoid them. - A pleasure doing business
Value Rental Car Overview Intro Detail Photos Location Reviews

Value Rental Car Introduce

Located conveniently on East Colorado Boulevard, Value Rental Car is a local, independent rental provider that serves the Pasadena community and the greater Los Angeles area. Unlike larger national chains, this agency positions itself as a specialized service focused on flexibility and affordability for a broader range of renters. Operating as a comprehensive Car Rental Agency, a provider of Bus Charter options, and a necessary Truck Rental Agency, it offers a wider vehicle spectrum than many competitors.

A significant distinction of this business is its commitment to catering to demographics often excluded or penalized by major rental companies, such as drivers under the age of 25, and those who prefer to use a debit card or cash deposit instead of a credit card. The agency proudly Identifies as women-owned, adding a unique and local flavor to the Pasadena business landscape. They have been serving the Los Angeles area since 1997, focusing on providing affordable rates on late-model vehicles, from budget compact cars and hybrid rentals to full-size SUVs and vans.

However, potential renters in California should proceed with caution and meticulous attention to detail. Based on customer reports, the promised transparency and professionalism have been inconsistent. One detailed review highlights a frustrating experience involving a rushed pickup, requests for sensitive information via insecure messaging, and most critically, the surprise addition of undisclosed fees. These included an unexplained extra charge for a replacement car that was still in the same class as the original, and a $15 daily young driver fee that was never listed online or in the initial total, despite the renter providing their age range.

An additional concern, reported by a separate customer, involves the agency’s interpretation of time for billing purposes. The rental has a minimum rental period of 3 days, but the online system reportedly charges for a full 4 days if the 72-hour period crosses two calendar days in a way that the system calculates as four complete days—an issue described as a "sleazy interpretation of how many days." Users are strongly advised to seek clear, written confirmation of the final total cost and the exact duration charged before finalizing any reservation to avoid these misleading pricing practices.

Location and Accessibility

Value Rental Car's primary Pasadena location is found on a major east-west thoroughfare, making it highly accessible from most parts of the city and the surrounding San Gabriel Valley. The direct address is:

Address: 2106 E Colorado Blvd, Pasadena, CA 91107, USA

This spot is situated in the central Pasadena area, not far from Pasadena City College and the Hastings Ranch neighborhood. Its position on East Colorado Boulevard facilitates easy entry and exit for local drivers.

For all community members, the agency provides necessary physical accommodations. The location is equipped with a Wheelchair Accessible Entrance, ensuring ease of access to the office for all patrons. Furthermore, customers requiring reserved parking can utilize the designated Wheelchair Accessible Parking Lot spots, adhering to ADA standards for local businesses in California.

Services Offered

Value Rental Car focuses on providing flexible and economical rental solutions, primarily targeting the local market with specialized offerings:

  • General Car Rental: Providing a wide fleet ranging from budget-friendly compact cars, mid-size sedans, and hybrid vehicles to SUVs and specialty cars, often late-model and in great condition.
  • Truck and Van Rentals: Operating as both a Van Rental Agency and a Truck Rental Agency, they offer larger vehicles for moving and hauling, essential for residential and small business needs.
  • Bus Charter Services: This is a specialized offering, positioning them as a provider of Bus Charter options for groups, which is a significant advantage for organizations, schools, or large family trips.
  • Flexible Payment Acceptance: The agency accepts multiple payment types for rental charges and deposits, including major Credit Cards and Debit Cards, providing an alternative to the credit-card-only policies of many competitors.
  • Catering to Young Drivers: They explicitly rent to drivers under 25 and reportedly as young as 18, which is a major convenience for college students and young adults in California.
  • Free Local Pick-up and Drop-off: The business often offers this service within a specified radius (e.g., 7 miles) of the Pasadena location, enhancing customer convenience.

Features / Highlights

The unique value proposition of this local business centers on its accessible policies and local ownership:

  • Identifies as Women-Owned: Supporting a locally owned business that Identifies as women-owned is an important factor for many consumers looking to invest in local and diverse enterprises.
  • Acceptance of Cash/Debit Card Deposits: A significant highlight for the California market, they accommodate customers who do not have a major credit card, accepting Debit Cards for rentals, which greatly expands accessibility.
  • Rentals for Under-25 and Under-21 Drivers: One of the most critical services provided is offering rentals to younger drivers, though, as customer reviews indicate, renters must confirm the potentially high young driver fee ($15 daily or similar) and the required proof of physical insurance in advance.
  • Diversified Fleet: The dual role as a Car rental agency, Bus charter, and Truck rental agency makes it a one-stop-shop for personal vehicle replacement, moving, and group travel needs.
  • Accessibility Compliant: The facility is physically accessible, featuring a Wheelchair Accessible Entrance and Wheelchair Accessible Parking Lot.

Contact Information

For all reservation inquiries, fleet questions, or charter booking details, use the following contact information for the Pasadena branch:

Address: 2106 E Colorado Blvd, Pasadena, CA 91107, USA

Phone: (626) 577-7922

Mobile Phone: +1 626-577-7922

What is Worth Choosing

Value Rental Car is worth choosing primarily for its specialization in serving customers who often face challenges with large corporate agencies in California: young drivers and those using debit cards. The local, women-owned nature of the business and its affordable base rates for a diversified fleet, which includes everything from standard rental cars to Truck rental agency options and even Bus charter service, makes it an attractive local alternative. They clearly fill a market gap by providing essential transportation solutions to a wider demographic.

However, the critical customer feedback regarding hidden fees, unprofessional communication, and non-standard interpretation of rental days cannot be ignored. To ensure a positive experience, California renters are strongly urged to take the following steps:

  • Always request a detailed, itemized breakdown of the final total charge, including all daily fees (e.g., young driver fees, insurance costs, and any additional charges for vehicle substitution), and confirm that this matches the initial quote before signing.
  • Verify the agency’s "day" calculation for the 3-day minimum rental period to ensure you are not being charged for an extra day due to their specific internal timing policy.
  • Bring a physical copy of your personal insurance card in your name, as this is a specific, undisclosed requirement that caused issues for a previous customer.

By being an exceptionally well-informed and proactive customer, one can leverage the unique benefits of Value Rental Car—especially the low barrier to entry for young drivers and the acceptance of flexible payment methods—while effectively mitigating the risks associated with their reported inconsistent billing and communication practices.

Value Rental Car Details

  • From the business

  • Identifies as women-owned
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • Credit cards

Value Rental Car Photos

Value Rental Car Picture 1Value Rental Car Picture 2Value Rental Car Picture 3Value Rental Car Picture 4Value Rental Car Picture 5Value Rental Car Picture 6Value Rental Car Picture 7Value Rental Car Picture 8Value Rental Car Picture 9Value Rental Car Picture 10

Value Rental Car Location

Value Rental Car

2106 E Colorado Blvd, Pasadena, CA 91107, USA

Value Rental Car Reviews

An average rating of ★4 from 57 user reviews.

priceinsurancefeesphonewebsite

★ 5★ 4★ 3★ 2★ 1

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