ACE Rent A Car

- 408 Carnegie Ave, Newark, NJ 07114

For New Jersey residents and travelers flying into Newark Liberty International Airport (EWR), ACE Rent A Car presents itself as an affordable and accessible option for temporary vehicle needs. As a dedicated Car rental agency, ACE's primary focus is on providing a range of reliable vehicles, from fuel-efficient compact cars perfect for local New Jersey commutes to larger SUVs and minivans suitable for family road trips through the Tri-State area. The value proposition of this off-airport location is competitive pricing, often lower than that of on-airport providers.

However, potential renters should understand that this location operates as an independent franchise, and while it carries the ACE brand, the customer experience is critically dependent on local operations. Reviews consistently highlight a blend of excellent one-on-one service from counter staff, such as the professionalism noted in customer feedback, contrasted sharply by persistent issues with logistical components, most notably the shuttle service and vehicle maintenance. This means that a smooth rental experience requires customers to be proactive and well-prepared for the agency’s specific procedures, which differ from the streamlined processes of on-airport facilities.

The agency accepts multiple forms of payment, accommodating the diverse needs of the New Jersey public and out-of-state travelers. They welcome traditional Credit cards, Debit cards, and modern NFC mobile payments, offering flexibility in securing your rental, though specific deposit rules apply to debit card usage, as is common in the industry.

The ACE Rent A Car office is located off-site from the airport terminals at 408 Carnegie Ave, Newark, NJ 07114, USA. This address positions it near the major Route 1 and 9 corridor, offering quick access to Newark, Elizabeth, and the vast network of New Jersey roadways.

For travelers arriving at EWR, the most important aspect of this location is its shuttle procedure. It is not a walk-up service from the terminal. Renters must first call the agency to request the shuttle service. Upon arriving at the terminals, customers are required to take the airport's AirTrain to the P4 station, which is the designated "Hotel/Motel Pick Up Area." Once at P4, you must descend to the ground level and wait for the ACE shuttle. Customers should factor in an additional 20 to 30 minutes to their schedule for this entire process, which includes calling, waiting for the shuttle, and the short drive to the facility on Carnegie Avenue.

A significant convenience feature of this location is its dedicated focus on accessibility. The facility offers a Wheelchair accessible entrance and a Wheelchair accessible parking lot, ensuring that the services are available to all members of the New Jersey community and visitors with mobility needs. This commitment to accessibility is a notable positive feature for an off-airport location.

Services Offered

• Off-Airport Car Rental: Providing competitive rates on various vehicle classes for daily, weekly, or long-term rental periods.
• Complimentary Airport Shuttle: A free shuttle service is provided for pickup and drop-off between the EWR Airport AirTrain P4 station and the 408 Carnegie Avenue location.
• Diverse Vehicle Fleet: The inventory typically includes Economy, Compact, Midsize, and Fullsize cars, as well as SUVs and Minivans, although specific make/model availability is not guaranteed.
• Flexible Payment Acceptance: They accept all major Credit cards (Visa, MasterCard, American Express, Discover), Debit cards, and NFC mobile payments for the deposit and final payment.
• Rental Insurance Options: Liability Insurance Protection (LIP) and various levels of Collision Damage Waiver (CDW) are offered for purchase at the counter, which is necessary for customers who do not carry their own full-coverage insurance.
• Additional Extras Available: Customers can rent items such as GPS navigation units, and various child safety seats (Infant, Toddler/Child, Booster) for a daily fee.
• Cross-Border Travel: Travel is generally permitted into some neighboring regions of the U.S., but please note that taking rental cars into Canada is generally not allowed under this agency's policy and must be clarified upon booking.
• Young Driver Rentals: Rentals are offered to drivers aged 21 to 80, with an additional Young Driver Fee applied for those aged 21-24.

Features / Highlights

• Competitive Off-Airport Pricing: The main draw for New Jersey consumers is often the lower base rental rates compared to agencies located directly in the EWR on-site Rental Car Center.
• High Accessibility Standards: The facility offers a Wheelchair accessible entrance and Wheelchair accessible parking lot, a significant feature for inclusive service.
• Debit Card Acceptance: Unlike some competitors, this location explicitly accepts Debit cards for the deposit and rental charges, though a higher deposit and proof of comprehensive insurance may be required for local renters.
• Proactive Staff Service: Customer feedback highlights that on-site representatives, like 'Shaun' mentioned in a review, are often professional, pleasant, and efficient in getting customers processed quickly once they are at the counter.
• Extended Hours of Operation: The facility typically operates with long hours, generally from 6:00 AM to 11:30 PM daily, providing flexibility for early morning arrivals and late-night departures from EWR.
• Local Renter Friendly Policies: Specific policies exist for "local renters" (those residing within 150 miles of the office and without a roundtrip flight ticket), who can rent a vehicle by providing proof of full-coverage insurance and meeting deposit requirements.

Contact Information

It is highly advisable to use the toll-free number to call the agency immediately after collecting your luggage to request the shuttle service.

Address: 408 Carnegie Ave, Newark, NJ 07114, USA

Phone: (855) 550-0008

Mobile Phone: +1 855-550-0008

What is Worth Choosing ACE Rent A Car

For residents and visitors in the New Jersey area, choosing ACE Rent A Car at the Newark location is primarily worthwhile for two main reasons: affordability and payment flexibility. If securing the absolute lowest price on a vehicle is your top priority, ACE's off-airport location often delivers competitive rates that can save travelers a substantial amount compared to the major on-airport chains. Furthermore, the official acceptance of both Credit cards and Debit cards, along with NFC mobile payments, makes it an excellent choice for a wide range of customers who may prefer or need to use a debit card for the required security deposit and final transaction.

However, potential renters must enter this experience with a clear understanding of the agency’s operational challenges, as reflected in customer feedback. The biggest hurdle is the logistics of the transfer process. Reports indicate that the phone line for the shuttle service can be poorly managed, leading to long hold times—upwards of 30 minutes—and a significantly delayed start to your trip. Coupled with notes about the shuttle van itself having maintenance issues, such as broken seatbelts, the initial and final legs of the journey can be frustrating and inconvenient. Additionally, concerns about the maintenance of the rental cars themselves, including non-functioning key fobs, low oil life, and uneven tire pressure, underscore the importance of thoroughly inspecting your assigned vehicle before leaving the lot.

In summary, ACE Rent A Car is a solid choice for the budget-conscious New Jersey traveler who is willing to invest a little extra time and due diligence. You should be prepared to be patient with the shuttle process, must be meticulous about verifying your booking and insurance requirements—especially when booking through third-party sites like Priceline to avoid incorrect drop-off times—and, most importantly, be sure to physically inspect the condition of your assigned vehicle before driving off. The friendly and professional counter staff are a highlight, but success here depends on navigating the initial logistical friction and being aware of the required mandatory insurance and deposit policies.

ACE Rent A Car

408 Carnegie Ave, Newark, NJ 07114, USA