Sixt Rent A Car Terminal 2

- 4300 Humphrey Dr, St Paul, MN 55111

For Minnesotans and those visiting the Twin Cities, securing reliable, quality transportation immediately upon arrival is essential. Sixt Rent A Car at Terminal 2 of the Minneapolis-St. Paul International Airport (MSP) offers a compelling choice by specializing in a fleet known for its high-quality, late-model vehicles, often including a variety of luxury and premium models from brands like BMW and Mercedes-Benz. Located strategically at the airport, this agency aims to provide a convenient, streamlined start to your journey, whether you're heading to downtown St. Paul, Minneapolis, or exploring the state's natural beauty.

Sixt Rent A Car operates globally and has positioned itself in the local market by emphasizing a modern, well-maintained fleet—a significant plus for navigating Minnesota's variable weather and road conditions. This focus on premium, low-mileage vehicles can enhance the travel experience, particularly for business travelers or those seeking an upgrade for a special trip. The convenient on-airport location at Terminal 2—which serves airlines like Southwest and Sun Country—makes it a natural choice for those flying into that specific terminal, eliminating the need for an additional shuttle to an off-site lot.

For instance, customers have reported instances of agents not being present at the counter, leading to significant delays—one user reported waiting 15–20 minutes. A more critical issue revolves around car class fulfillment and customer relations. One customer, having a confirmed booking, was allegedly told no upgrades were available and was forced to accept a downgrade, only to later observe upgrade vehicles readily available in the lot. This suggests a potential lack of transparency or operational efficiency in managing vehicle assignments, leading to customer frustration and unnecessary delays.

More severe concerns have been raised regarding management and payment issues. One highly critical review specifically calls out a manager, "Tony," for being "rude and having no customer service skills," citing an incident where a customer was treated like a "criminal" over an issue with credit card acceptance, resulting in the customer losing money and being offered a drastic downgrade (from a BMW to a Toyota Corolla) with no price reduction or apology. Such accounts of poor, unhelpful, and unprofessional managerial conduct, along with payment card acceptance issues and unnecessary verification requests, point to a significant gap in the professionalism and customer focus expected from a premium rental service.

Address: 4300 Humphrey Dr, St Paul, MN 55111, USA

This address is the official location for **MSP Airport Terminal 2**. For customers arriving at Terminal 2, rental car counters, including Sixt, are conveniently located in the **Ground Transportation Center** on the ground level of the **Purple Ramp**, directly across from the terminal building. The proximity minimizes walking distance and the reliance on external airport shuttles, a key convenience for travelers carrying luggage or facing Minnesota's inclement weather.

Accessibility: The facility maintains high standards for access, featuring a **Wheelchair accessible entrance** and **Wheelchair accessible parking lot**. This ensures that all customers, including those with mobility challenges, can navigate the rental process with ease.

Operating Hours: The Sixt Terminal 2 counter is generally open from **8 a.m. to 1 a.m. daily**, offering a broad window for both early morning and late-night arrivals.

• Diverse and Premium Fleet: A wide selection of late-model vehicles, including economy cars, sedans, SUVs, minivans, and a significant fleet of **luxury and premium cars** from top European manufacturers (e.g., BMW, Mercedes-Benz).
• Flexible Rental Periods: Options for daily, weekly, and **long-term car rental** to accommodate various travel durations, from weekend getaways to extended stays in Minnesota.
• Additional Amenities: Renters can customize their booking with popular add-ons such as **GPS navigation systems**, **child/baby seats**, and the option to add an **additional driver**.
• Payment Flexibility: Accepts a variety of modern payment methods, including major **Credit cards**, **Debit cards**, and **NFC mobile payments**. However, customers should review the specific debit card policy, as additional documentation or higher deposit holds may apply, especially for higher-end vehicles.
• Age Flexibility: The general minimum age for renting is 21, but an **underage fee** typically applies to drivers between 21 and 24. Specialty and luxury car categories may require the renter to be 25 or older.
• "Flexi Return Guarantee": The company offers a policy where customers can inform the company of an earlier or later return and the staff will amend the contract, though fees may apply for prepaid rates or uncommunicated changes.

• On-Airport Convenience: The location is **on-site at MSP Terminal 2**, directly across from the terminal building in the Ground Transportation Center, providing a rapid transition from your flight to your rental vehicle.
• Modern and High-Quality Fleet: Sixt's fleet is often cited as being, on average, just three months old, ensuring customers drive a modern, low-mileage vehicle equipped with contemporary features.
• Luxury Car Specialization: Unlike many standard rental agencies, a core feature of Sixt is its focus on luxury and specialty vehicles, making it the go-to provider in the Twin Cities for a premium driving experience.
• Accessibility Commitment: Dedicated accessible entry and parking are available, reflecting a positive commitment to serving all members of the Minnesota community and traveling public.
• Flexible Booking/Cancellation: Sixt often offers flexible booking options allowing for changes or cancellations free of charge, which is valuable for travelers whose plans may shift.
• High Security Deposit for Luxury Cars: For high-value vehicles, including certain SUVs and luxury/extraordinary cars, a significant security deposit of up to $2500 or more, plus the rental amount, may be held on a credit card.

Address: 4300 Humphrey Dr, St Paul, MN 55111, USA (MSP Airport Terminal 2)
Phone: (888) 749-8227
Mobile Phone: +1 888-749-8227

Given the reported issues with counter presence and communication, it is highly recommended to call ahead to confirm the details of your reservation, especially if you have complex booking requirements or are planning to use a debit card for payment.

However, Minnesotans need to weigh this attractive product offering against the reported customer service and operational risks. The issues surrounding management rudeness, credit card acceptance difficulties, unfulfilled car class reservations, and unexplained delays at the counter suggest that the **service experience may not consistently match the premium quality of the vehicles**.

Customers are advised to:

• Allow Extra Time: Build in a buffer for potential delays at the counter, as reported.
• Document Everything: Take photos or videos of the vehicle's condition upon both pick-up and return to prevent any unwarranted damage claims, a precaution relevant to any rental agency.
• Confirm Payment & Deposit: Call to explicitly confirm the accepted payment method (especially if using a debit card) and the exact deposit hold amount for the reserved vehicle class to avoid last-minute complications.
• Be Prepared to Assert Your Booking: Be ready to politely, but firmly, advocate for your reserved car class and pricing, especially if offered a non-equivalent downgrade.

Sixt Rent A Car Terminal 2

4300 Humphrey Dr, St Paul, MN 55111, USA