Enterprise Rent-A-Car Introduce
For Illinois residents seeking reliable, convenient, and professional transportation solutions in the South Chicago suburbs, **Enterprise Rent-A-Car** in Orland Hills, IL, stands as a key local resource. This location, situated conveniently on West 159th Street, is dedicated to supporting the needs of the Orland Hills, Orland Park, Tinley Park, and surrounding communities with a full fleet of quality rental vehicles, ranging from compact cars to passenger vans.
Beyond offering a standard rental experience, this Enterprise branch emphasizes its commitment to both community values and high service standards. It proudly **identifies as a women-owned business**, giving patrons an opportunity to support diverse local entrepreneurship. Furthermore, the agency extends its gratitude to those who serve by offering **Active Military Discounts**, demonstrating a tangible commitment to the military community in Illinois.
The experience at this branch is often characterized by efficiency and a willingness to accommodate customers. Many patrons report positive interactions, such as the review from a couple who reserved an SUV through a partner program, noting that the staff member, Juan, was **friendly and professional** and completed their entire transaction in less than 20 minutes. They even ended up with a **larger, nicer SUV** than reserved, confirming their intention to be repeat customers at the Orland Hills location. However, as with any busy service, customer experiences can vary, and prospective renters should always ensure they communicate their needs clearly. Another documented experience indicated potential issues with timing and organization, resulting in a significant wait time for a prepaid rental. This highlights the importance of using the convenient online check-in features and confirming vehicle availability, especially during peak travel periods, to help mitigate any potential delays.
The Orland Hills branch of Enterprise is strategically placed to maximize convenience for residents and visitors throughout the southwest suburban region of Chicago. Its address is easily accessible and central to several major towns, serving as a hub for vehicle pickup and drop-off.
The agency’s physical address is: **9201 W 159th St, Orland Hills, IL 60487, USA**.
The location on West 159th Street, a major east-west artery, provides excellent connectivity to nearby communities like Tinley Park and Orland Park, as well as easy access to Interstate 80 and other significant routes leading into downtown Chicago or across the state. This makes it an ideal spot for starting both short-distance neighborhood errands and longer Illinois road trips.
Accessibility is a priority at this facility, ensuring a seamless experience for all customers. The branch is equipped with a **Wheelchair Accessible Entrance** and a dedicated **Wheelchair Accessible Parking Lot**, which demonstrates a clear commitment to providing convenient and equitable service to renters with mobility needs.
As both a **Car Rental Agency** and a specialized **Van Rental Agency**, the Enterprise branch in Orland Hills offers a wide selection of vehicles and customer-centric services to meet various transportation demands in the Illinois market.
- **Diverse Vehicle Fleet:** Customers can rent standard passenger vehicles including economical compact cars, spacious full-size sedans, crossovers, and various models of SUVs (Sport Utility Vehicles), including those that may lead to a free upgrade, as experienced by one satisfied customer.
- **Specialized Van Rental:** The location serves as a **Van Rental Agency**, offering utility vans like cargo vans for moving or business deliveries, as well as passenger vans (minivans and larger 12- or 15-passenger models) ideal for group travel, sports teams, or large family gatherings in the Chicagoland area.
- **Discounts for Military & Veterans:** The branch actively supports the military community by providing **Active Military Discounts** on rental rates for both personal and official government travel, a policy implemented across all Enterprise locations worldwide.
- **Variety of Payment Options:** For convenience, the facility accepts multiple forms of payment, including major **Credit Cards**, **Debit Cards** (subject to specific rental requirements), and the swift, modern method of **NFC Mobile Payments**.
- **Corporate and Insurance Replacement Rentals:** The agency is adept at handling corporate accounts for business travel and is a frequent partner for **insurance replacement rentals**, efficiently providing temporary transportation while a customer’s vehicle is being repaired.
- **Customer Service for Pre-Check and Reservations:** The team facilitates online reservation and pre-check options, which, when utilized effectively, can significantly expedite the pick-up process, making rentals faster and more efficient for the busy Illinois commuter.
This Enterprise Rent-A-Car location is defined by several notable features that enhance its appeal to the local customer base.
- **Women-Owned Business Status:** The branch's identification as a **women-owned** entity signifies its unique position in the local commercial landscape and offers patrons the ability to consciously support diverse business ownership in the Orland Hills region.
- **Commitment to Active Military:** The established program for **Active Military Discounts** is a significant highlight, offering valuable savings and a welcome gesture to service members, veterans, and their families.
- **Modern Contactless Payment:** The acceptance of **NFC Mobile Payments** is a modern convenience that allows for quick and secure transactions, keeping the rental process streamlined for customers who prefer using their smartphones for payment.
- **Physical Accessibility:** Full compliance with accessibility standards, including a **Wheelchair Accessible Entrance** and **Wheelchair Accessible Parking Lot**, ensures the physical facility is open and welcoming to every member of the community.
- **Flexible Vehicle Upgrades:** While not a guaranteed feature, the staff’s capacity to place customers into a **larger, nicer SUV** than initially reserved, as reported in a positive review, speaks to a policy of providing the best available vehicle and enhancing customer satisfaction.
- **Strategic Local Access:** The location on W 159th St makes the branch highly accessible for residents of surrounding towns like Orland Park, Tinley Park, and Homer Glen, positioning it as a first-choice neighborhood rental spot.
Customers requiring temporary transportation, a van for an upcoming move, or information about rates and availability can easily contact the Enterprise Rent-A-Car branch in Orland Hills directly during business hours:
- **Address:** 9201 W 159th St, Orland Hills, IL 60487, USA
- **Phone:** (708) 873-5070
- **Mobile Phone:** +1 708-873-5070
Choosing the Enterprise Rent-A-Car location in Orland Hills, IL, is a decision that favors convenience, professionalism, and community values. For Illinois users in the southwest suburbs, the branch offers more than just a vehicle; it offers a full-service experience backed by a globally recognized brand, delivered by a locally focused and **women-owned** team.
The ability to secure virtually any type of vehicle—from a compact car for daily commuting to a 15-passenger van for group excursions—ensures that nearly all personal and business transportation needs are met. The added benefits of **Active Military Discounts** and modern payment options like **NFC Mobile Payments** showcase a business model that is both progressive and respectful of its clientele. While organizational efficiency may occasionally be a point of friction, the majority of the service experience, highlighted by personnel who are **friendly and professional**, aims to expedite the rental process. Overall, for a reliable, accessible, and community-conscious car and van rental in the Orland Hills area, this Enterprise branch represents a solid and trustworthy choice.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
9201 W 159th St, Orland Hills, IL 60487, USA
Enterprise Rent-A-Car Reviews
managerpick upcallinformativedealershipteamjobunderstandingemployeedoor
★ 5★ 4★ 3★ 2★ 1We reserved an SUV through COSTCO for A weekend in May and had no issues from picking it up to dropping it off. Jaun was friendly and professional and expedited our transaction in less than 20 minutes. We even ended up with a larger nicer SUV . We will definitely be renting again at the orland hills location. ~Matt and Darlene
May 21 · Dar MarTerrible experience with disorganized and unprofessional staff. Despite intentionally prepaying (at a premium price), checking in online, and providing all information upfront with a rental start time slightly earlier than I needed to ensure a smooth process, I did not even receive a vehicle until >1.5 hours after my rental start time. All while mentioning that I was going to be late for a meeting, had done a pre-check online, and would take whatever vehicle even if a lower classification to get out of the door ASAP.
August 22 · Kevin KushI needed a rental car after my vehicle was damaged in an accident. My insurance company gave me a choice of rental car companies, and I chose Enterprise based on past experience. I hadn't rented a car in several years and was unsure what to expect as far as the process and the availability of a vehicle that would fit my needs. I needn't have worried. From the time Shauna picked me up at the car repair office to the time I drove off the lot in a very nice vehicle, Shauna went above and beyond to make sure I was comfortable and well taken care of. Shauna was pleasant, very professional and she took the time to explain the details of the rental contract and my options with the contract. Dealing with the aftermath of an accident is always a little nerve wracking and it was made better by interacting with such a caring person. My thanks to Enterprise for the great service and especially to Shauna for going above and beyond!
May 27 · Pat KarnerI called to double check about availability to this location was told I could get a car right away. I ordered my uber to take me there and while I was in the car got a call about how they had a waitlist and would not be able to receive a car until the end of the day because of no availability. This is the second enterprise that I called because the first one didn't have anything for me even though I made a reservation well beforehand. Whats the point in making a reservation if they completely disregard it, and why tell me you have cars available right away if thats not the case. That's just blatant incompetence. Not even to mention the money I had to waste on an uber for nothing. This place really needs to come up with a better system because this is absolutely ridiculous.
August 20 · Devon WheelerAwful experience! I’ve never been treated so rudely in my life by Juan Lara. I had a reservation for a minivan for almost 2 weeks and 5 mins before my pickup time at 8am, he tells me that the van reserved for me had a service engine soon light on. I told him wouldn’t you check that the night before or the morning of and arrange for another van to be brought from another location? Chris from New Lenox helping out that day witnessed the whole matter and was apologetic. Kian made phone calls to other locations while I waited (now 8:30am) I agreed to go with him to pickup the van at the New Lenox location, he walked to the backlot and disappeared for almost 1/2 hour. Asked Chris where he went and he didn’t know, was apologetic. Now it’s after 9am, other customers witnessing this, Juan comes back, I ask where have you been? He said he had to go pickup another vehicle from Firestone in order to trade for the minivan. I told him this was unacceptable and he had me waiting for almost 1/2 hour without telling me what he needed to do. So then he yells at me and says “you know, I don’t have to rent to you!” My jaw dropped and I asked where the Branch Mgr Shauna Shaw was and he told me she’s off today and he’s in charge. Juan walked out to the back on his cell phone and as I was sitting in the chair, I quickly made another reservation at the Oak Lawn location for a minivan, and the Branch Manager Dylan Walthers took care of me and apologized for my experience at Orland Hills. In summary, renters from Orland Hills BEWARE! This isn’t the 1st time I’ve had issues, they’ve given me dirty unkept cars before when they should’ve been cleaned/sanitized.
May 08 · B Sasygirl
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