Hertz Car Rental

- 1200 Brooks Ave, Rochester, NY 14624

Planning your next journey in Upstate New York, whether for business, a family trip, or a quick weekend getaway? Having a reliable set of wheels is often essential to fully experience the sights and attractions of the region, and a trusted car rental agency can make all the difference. Hertz Car Rental at the Frederick Douglass Greater Rochester International Airport (ROC) is a recognized name in the industry, offering a variety of vehicle classes and services to help you begin your trip with ease.

As a leading car rental agency, Hertz aims to provide convenient and accessible transportation solutions for travelers flying into or out of Rochester. This guide is designed to offer New York locals and visitors a factual and professional overview of the services, location, and key features of this specific Hertz branch.

The company provides a fundamental service: access to a temporary vehicle. This can be critical for navigating areas outside of Manhattan where public transit might be less comprehensive, or for road trips across the Empire State and beyond. The ROC Airport location places the service right where many travelers begin and end their upstate adventures.

The reputation of a national brand like Hertz is built on decades of service, though the actual customer experience is always determined by the local branch's execution. For those considering this location, it is useful to be aware of both the advertised conveniences and the occasional challenges noted by past customers, such as reports of long wait times or vehicle condition issues. Diligence in booking and inspecting your rental is always advised to ensure a smooth transaction.

Choosing a rental car at an airport location, like the one on Brooks Avenue, means you can transition from your flight to the driver's seat with minimal delay. This is particularly appealing for busy travelers who value efficiency upon arrival. The flexibility a personal vehicle offers for exploring destinations like the Finger Lakes, Buffalo, Syracuse, or even crossing the border into Canada (subject to policy and documentation checks) makes an airport car rental an attractive option.

Furthermore, the variety in the fleet ensures that whether you need a fuel-efficient sedan for city driving or a spacious SUV for a trip with family and luggage, Hertz likely has an option. Popular rentals often include models like the Volkswagen Jetta, Nissan Rogue, and Chevrolet Equinox, catering to a range of passenger and cargo needs.

It is worth noting that while the phone numbers provided can connect you to the local branch, the experience of reaching customer service, as some reviews suggest, may require patience. For complex bookings or immediate assistance, visiting the on-site counter is generally the most direct method. Travelers are encouraged to use the provided contact information for reservations, general inquiries, or to confirm operational hours, which can vary based on flight schedules and peak travel seasons.

The Hertz Car Rental facility is strategically located directly within the premises of the Frederick Douglass Greater Rochester International Airport (ROC), providing maximum convenience for air travelers. The physical address situates it easily accessible via the airport's infrastructure.

• Address: 1200 Brooks Ave, Rochester, NY 14624, USA
• Accessibility: The facility is noted to have a wheelchair accessible entrance and a wheelchair accessible parking lot, demonstrating a commitment to serving all customers.

Being an on-site airport car rental agency means the location is integrated into the ground transportation flow of ROC, which is a major gateway to Upstate New York. Customers landing in Rochester can typically follow clear signage from the baggage claim area directly to the rental car counters and vehicle pickup area, making the start of a journey straightforward.

Hertz provides a comprehensive set of services tailored to the needs of modern renters. These include both basic rental operations and value-added options to enhance the travel experience.

• Car rental agency services
• Onsite services (e.g., counter assistance, vehicle pickup/return)
• A diverse fleet including Sedans, SUVs, and potentially Specialty Vehicles (e.g., Convertibles, Trucks) based on availability at the ROC location
• Rental options for daily, weekly, and monthly periods
• Optional add-ons such as GPS navigation (Hertz NeverLost), child/infant seats, and roadside assistance
• Cross-border travel allowance to Canada (subject to specific terms and documentation)

The rental service at this location offers several specific features that may appeal to different segments of the New York-based customer base.

• Accepts major Credit Cards for payment and security deposit.
• Accepts Debit Cards for payment (note: a credit check or larger authorization hold may apply when using a debit card, especially for the security deposit).
• Promotional pricing and programs, including Active military discounts (discounts are subject to verification and terms).
• Dedicated counter services in the airport terminal for easy access upon arrival.
• Participation in loyalty programs, which can expedite the pick-up process for members.

For reservations, modifications, or general inquiries related to the Hertz Car Rental at Frederick Douglass Greater Rochester International Airport (ROC), please use the following contact details.

• Address: 1200 Brooks Ave, Rochester, NY 14624, USA
• Phone: (585) 328-3702
• Mobile Phone: +1 585-328-3702

Choosing Hertz at the Rochester International Airport is a decision based primarily on convenience and the backing of a large, established rental network. The immediate airport access is a major time-saver for anyone flying into ROC. For those who frequently travel or have corporate accounts, the speed and efficiency of the on-site counter can be a significant advantage over off-airport alternatives.

Furthermore, the physical accessibility of the location, including the designated entrance and parking for wheelchair users, makes it a more inclusive choice for travelers with mobility needs. The clear policy regarding different payment types—accepting both credit and debit cards—provides flexibility, though customers should be mindful of the credit check or deposit requirements associated with debit card use.

However, an informed decision must acknowledge customer feedback. While many travelers experience smooth service, reviews occasionally highlight operational issues like delays, vehicle maintenance concerns, and billing disputes, especially concerning late returns or unexpected charges. Therefore, travelers should prioritize booking well in advance, confirming all reservation details (including the exact return time and any late fees), and thoroughly inspecting the vehicle at the time of pickup to ensure it meets expectations and is free of defects. For AAA members, the advertised potential for savings and perks through partnerships may also enhance the value proposition, providing reduced fees on extras like additional drivers or GPS systems. Ultimately, for a hassle-free start to your journey in New York, the airport location and known brand presence offer a compelling, albeit sometimes imperfect, choice.

The ability to pick up and drop off a vehicle directly at the airport simplifies logistics greatly. Whether you are heading to a business meeting downtown or embarking on a scenic drive to the Niagara Falls area, having a reliable rental car at hand from a familiar brand is often seen as the most comfortable and efficient travel solution in the region.

Hertz Car Rental

1200 Brooks Ave, Rochester, NY 14624, USA